Delivering Business Value Through SharePoint:

1
Delivering Business Value Through SharePoint
Summary Document
2
Introduction to the summary document
3
SharePoint brings business value to many
companies
Executive Summary

• SharePoint users report that the tool delivers
  major business value with a low total cost of
  ownership.
  
• SharePoints rapid adoption is an indicator of
  its value.
  
• Companies are attracted by these six functions of
  SharePoint
  
• Collaboration
• Portal
• Enterprise Search
• Content Management
• Business Forms
• Business Intelligence

50 Adoption
4
Research Method
5
Research Method
Research Method

• If you already know that SharePoint doesnt fit
  well with your company, please see the following
  research
  
• Portals Portal Marketscape SharePoint Not the
  Only Option in 2007 and Portals Think
  Platforms, Not Products
  
• Enterprise Search Demystify Enterprise Search
  to Unveil Business Process Success and Break
  Content Management Silos with After-Market
  Search
• Content Management Web Content Management
  Solutions
  
• Business Forms Vendor Landscape Affordable
  E-Forms for Small Enterprises
  
• Business Intelligence BI Competency Center
  Prevent Pricey Mistakes

6
Profile of Clients Interviewed
Research Method
Our in-depth research approach delved into the
implementations of 258 organizations across a
representative sample of industries and sizes. Of
these, 217 filled out a comprehensive survey and
41 engaged in an extensive interview.
7
What is SharePoint?
8
SharePoint addresses many business needs
Defining SharePoint

• SharePoint is
• A platform for collaboration.
• The ability to design, deploy, and manage
  enterprise portals.
  
• A way of searching for people and information.
• A forum for enterprise content management.
• The capability to streamline forms-driven
  business processes.
  
• Business intelligence (BI) for every employee to
  make better decisions.
  

Business Intelligence
Collaboration
Platform Services
Business Forms
Portal
Content Management
Search
SharePoint can help an enterprise manage content
and processes, improve business insight, enhance
collaboration, and empower IT to make a strategic
impact.
9
SharePoint can be broken down into 6 functional
areas
Defining SharePoint
Source Microsoft
10
Why are Companies Implementing? (Benefits)
11
SharePoint brings a wide range of benefits
Benefits

• Companies have reported that SharePoint benefits
  impact the company, the end users, and IT.
  
• Companies of all sizes and industries have
  implemented SharePoint and reaped benefits.
  
• SharePoints impact on an organization is most
  often defined as positive business value rather
  than pure cost savings.
  

SharePoint is more than just a platform. It
transforms the way IT and end users conduct their
daily work by enabling more efficient
communication and collaboration.
12
What are the Challenges? (How to Avoid Pitfalls)
13
Avoiding the Pitfalls
What challenges does SharePoint present?

• Top Five Challenges
• IT staff learning curve. With each successive
  version, SharePoint is becoming an increasingly
  complex solution, which makes it harder for IT to
  learn to use and manage it.
• Site design. While portal solutions generally
  facilitate Web development, users sometimes find
  the structure restrictive, particularly in terms
  of look and feel. Enterprise users often have
  difficulty avoiding the SharePoint look.
• Customization. In addition to design
  considerations, users can struggle with
  customization of SharePoint components such as
  templates, Web parts, and workflows.
• Content organization. Some organizations regret
  having underestimated the planning phase prior to
  using SharePoint for content management. The
  challenge is in creating a logical, functional
  hierarchy for information that users will be able
  to navigate with relative ease.
• End-user acceptance. Despite the widely reported
  benefits of SharePoints tools, some end-users
  are resistant to changing their work habits to
  adapt to a new solution. This problem can be
  particularly frustrating when SharePoint is used
  for collaboration and content management, but
  users persist in sending e-mail attachments to
  their teams.

Please see full report for challenge mitigation
steps
14
How is an Implementation Completed?
(Creating the Plan)
15
Crucial planning and implementation steps
Planning and Implementation
Please see full report for recommendations for
each step
Planning
Implementation

• Train IT
• Pilot
• Customize
• Test
• Train End Users
• Roll-out the Solution
• Ongoing Considerations

• Make the SharePoint Decision
• Envision SharePoint
• Create a Roadmap
• Consider Complementary Products
• Budget Requirements
• Involve the Business
• Calculate Resource Requirements
• Organization/Architectural Design

Reported Average Allocation of Time