Queensland Mobile Muster 4 Mobiles : Driving Your Community Gold Coast , 2002. TOWNSVILLES HOME LIBR

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Queensland Mobile Muster 4 Mobiles Driving
Your Community Gold Coast , 2002.TOWNSVILLES
HOME LIBRARY SERVICE

• Presented by Vivienne Feltham.
• Co-ordinator Mobile Libraries
• on behalf of the Mobile Library team
• Vivienne Feltham, Gayle Jensen Robyn Larsen.
• Townsville City Council

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Home Service Mobile Library Vision Statement

• The provision of an equitable library service to
  people who experience difficulty in accessing the
  static branches.
• To provide a responsive home service for
  housebound people, frail aged, disabled and
  carers on a temporary or permanent basis.
• To reach out to people in retirement communities.

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Home Service Mobile Library

• Fit out of truck includes
• Railing - easily gripped by arthritic hands
• Stairs - situated at a lower gradient
• Shelving - located at a level which is viewable
  either by standing or sitting
• Boxes - Fiction genres placed for easy access

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Home Service Mobile Library Van
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Home Service Mobile Library Members
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Home Service Mobile Library Member
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Home Service Mobile Library Collection Profile

• Capacity of the truck is 1,800 volumes
• Large Print Fiction and Non Fiction 2,719
• Fiction 2,727
• Non Fiction 538
• Videos, CDs Cassettes 497
• HABs 1755 ( shared, closed collections)
• Periodicals 10 titles

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Home Service Mobile Library Membership Profile

• Members in their own homes 200
• Access Library 106
• Delivery 78
• Access with assistance 19
• Carers 7
• Members at Retirement Communities 313
• Access Library 250
• Delivery 51
• Access with assistance 12
• 27.50 opening hours per week

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Home Service Mobile LibraryMembership at
Retirement Communities Visited

• Retirement Villages 5
• Pensioner Unit Complexes 19
• Hospital 1
• Aged Care Hostels Homes 7
• Respite Centres 2
• Nursing Homes 5

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Home Service Mobile Library at Galilee Units
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Home Service Mobile Library at GalileeMembers
selecting books in their community room.
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Home Service Mobile LibraryWhen do we visit ?

• The Home Service provides a monthly service.
• This works because
• We provide their library requirements for the
  month.
• The flexibility for people to change their unique
  requirements.
• We schedule an extra visit if required
• Special interest material and Hear -a- Books are
  selected each Monday.

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Home Service Mobile Library Staffing Profile

• Our team is comprised of two full time staff ,
  Vivienne Feltham and Robyn Larsen. Gayle Jensen
  works 5 days per fortnight.
• There are 3 trained relief staff. Each person
  works one shift per month, as well as relieving
  permanent staff on leave.
• This allows for continuity of service from
  trained staff, and also maintains the skills of
  the relief staff.
• The mobile staff are trained in all aspects of
  the Home Service and the Neighbourhood Service.
  The staff time for the Home Service is 1.4 people
  (12 days per fortnight)

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Mobile Library Home ServiceEvolution

• Bulk loans to old peoples homes.
• Basket Service to residents of a retirement
  village.
• Mobile Library was used to provide bulk loans,
  and to allow residents to select their own books.
• Home Service delivered from the mobile van.
• A Isuzu van is used exclusively for the Home
  Service Mobile Library.

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History of the Home Service Mobile Library 1976

• Outreach to Garden Settlement, Loreto and Villa
  Vincent.
• Catalyst Reader Services Librarian approaches
  homes to initiate service.
• Services Bulk loans delivered to the homes.
• Vehicle Car from the council car pool.
• Staffing 1 person / day per month.

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History of the Home Service Mobile Library1977

• Masonic Home commences service.
• Catalyst Masonic Home approached Library to
  request service. Garden Settlement requested
  a change in services.
• Services
• Masonic Home bulk loans administered by a
  resident.
• Library commenced the selection and delivery of
  loans to individual units at Garden Settlement.
• Vehicle Car from the council car pool.
• Staffing 1.5 days per month.

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History of the Home Service Mobile Library
1981

• Bookmobile used to take services to Old Peoples
  Homes
• Catalyst The Bookmobile purchased for services
  to Magnetic Island and to expand the current
  services offered to the homes.
• Services Bulk loans, via Bookmobile. Residents
  are able to select from Bookmobile or trolley
  taken to their rooms.
• Homes Visited 4
• Vehicle Purchase of purpose built Toyota
  Hi-Ace, includes extended roof.
• Staffing 2 day per month
• Annual loans 4079

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History of the Home Service Mobile Library
Villa McAuley 1981
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History of the Home Service Mobile Library 1983

• Service introduced to Retirement Villages,
  Hostels and Nursing Homes
• Catalyst Retirement Villages, Hostels and
  Nursing Homes approach Library to request
  service.
• Services Residents are able to access vehicle.
  Bulk loans selected from Bookmobile.
• Vehicle Toyota Hi-Ace Van
• Annual issues 6167
• Staffing 5 days per fortnight

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History of the Home Service Mobile Library 1987

• Service to Pensioner Unit Complexes
• Catalyst Councillor requests services from
  library.
• Service Members select materials from van, and
  deliveries for frail aged clients made to
  their units.
• Vehicle Toyota Hi-Ace van.
• Staffing 6 days per month
• Locations visited 15
• Annual issues 7583

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History of the Home Service Mobile Library 1988

• Catalyst A proposal was submitted to the
  Townsville City Council for the establishment of
  a new mobile library service,Housebound
  Service. This service was then established in
  1990.
• This service was incorporated into the existing
  mobile library program.

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History of the Home Service Mobile Library 1990

• The Home Service commenced in 1990.
• Catalyst Opportunity became available when
  library was serving fewer people and
  could utilize extra staff time to initiate
  service.
• Services Individuals could have the same
  services as residents of Retirement
  Villages.
• Staffing 9 days per month.
• Vehicle Isuzu Truck (3.9 ton) with a capacity
  of 6 tons.
• Annual loans 17,234

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History of the Home Service Mobile Library 1994

• Increase in Staffing
• Catalyst The restructure of the local
  government borders between the Cities of
  Townsville Thuringowa, required extra runs to
  be added to the Neighbourhood service.
  
• Vehicle Isuzu
• Staff 9 days per month
• Annual Loans 34,941

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History of the Home Service Mobile Library 1998

• The Isuzu Van dedicated to the Home Service
• Catalyst After the review of the Townsville
  Library Service, a recommendation was made to
  purchase a new vehicle. The Mitsubishi FIC 617 is
  to be used exclusively for the Neighbourhood
  Mobile Library Service. Effectively allowing the
  Isuzu for the expansion of the current Home
  Service.
• Isuzu vehicle used exclusively for the Homes
  Service
• Services Bulk loans delivered to the homes
• Staffing 18 day per month
• Annual Loans 63,600

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History of the Home Service Mobile Library 2001

• Staffing 2 fulltime staff 1 part time staff
  (_at_20 hours per week)
• Relief staff 3 staff who share this role ,
  effective 1.5 day per month.
• Membership Profile
• Borrowers from Retirement Communities 313
• Individuals 200
• Stops 39
• Annual Loans 73,842

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History of the Home Service Mobile Library

• Selecting books

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Home Service Mobile LibraryHistory

• 1976 - 2002
• It didnt happen overnight, but it did happen !

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Home Service Mobile Library Future Directions
2002/2003

• Home Service
• A new vehicle will be purchased in the 2002/2003
  financial year . This vehicle will have
  wheelchair access and stabilizers to maintain the
  equalibrium of the van on the roadside curb. This
  van will be used exclusively for the Home
  Service.
• Neigbourhood Service
• A grant application entitled Neighbourhood
  Mobilenet has been submitted to Networking the
  Nation for 2002/2003 . If approved, this project
  will provide internet access and training on the
  Neighbourhood Library for a 12 month period. This
  will then continue as a integral feature of this
  service.

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Community Benefits of the Home Service Mobile
Library

• As we do take the library to our clients, they
  are able to maintain control of their reading,
  and listening materials.
• This is no small matter to individuals who have
  lost control over many of their life choices.
• They retain their independence of choice.

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Community Benefits of the Home Service Mobile
Library

• We visit people who are not housebound, but who
  may have difficulty in carrying books other
  materials home.
• Many had stopped visiting the library, losing
  the ability to access this service aspect of
  their lives.

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Community Benefits of the Home Service Mobile
Library

• As we provide a service to clients in Frail Aged
  care, Retirement villages and Pensioner units, we
  can tailor the service to meet their changing
  needs.
• We know them !!!!

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Community Benefits of the Home Service Mobile
Library

• The visit to the Home Service Mobile is viewed as
  an outing. This provides a change of environment
  away from family carers. With the opportunity
  for people to make their own choices.
• Stimulus The opportunity to experience visual
  displays, photographs, posters and community
  information. This allows members to access what
  static library borrowers take for granted.

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Community Benefits of the Home Service Mobile
Library

• Flexibility In the way in which we provide a
  professional library service to members . This
  includes reference, reserves, selection of books,
  and the mode of delivery. We reschedule, and add
  additional visits where necessary.
• Continuity Our staff are always available, and
  trained in the provision of a professional
  library service.

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Council Support

• Townsville City Council is endeavouring to take
  service out into the community. The Home
  Service is a very visible aspect of this
  programme.

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Equity of Service

• Members have direct access to professional staff
  who understand their requests and can respond
  immediately.
• Staff are available to assist in the physical
  handling of heavy books,which allows for greater
  access to the collection.
• There is social interaction with the Mobile
  librarian, who can able to focus upon their
  information needs and interests.
• Providing a library extension service to the
  Frail Aged, Disabled Carers shows a concrete
  recognition of their unique needs. This
  reinforces their importance in the community.

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Seniors DayMonday 29th April, 2002

• In 1997, the Townsville Library Service commenced
  a Seniors Day function within the Aitkenvale
  Branch Library.
• Objectives
• - To reduce the feelings of isolation ,
  experienced by some of the Home Service members.
• - To provide an environment where the Home
  Service members may socialize with borrowers
  and staff within a static library environment.
  Also, to provide assistance and support in
  accessing the collection.
• - To extend to all library staff, a sense of
  ownership and participation in the Home Service.
  

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Seniors Day Monday 29th April, 2002.

• Bus bringing Home Service members to Aitkenvale
  Library.

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Seniors DayMonday 29th May, 2002.

• Vivienne serving morning tea.

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Seniors Day Monday 29th April, 2002.

• Year of the Outback - display.

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Seniors Day Monday 29th April, 2002.

• Year of the Outback - display.

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Seniors Day Monday 29th April, 2002.

• Morning tea is served.

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Seniors Day Monday 29th April, 2002.

• Enjoying a cup of tea and a chat.

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Seniors Day Monday 29th April, 2002.

• Enjoying afternoon tea.

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