Microsoft Operations Manager With Management Packs For Hardware: Managing The Windows Server Platfor

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Microsoft Operations Manager With Management
Packs For Hardware Managing The Windows Server
Platform

• Baelson Duque
• Program Manager
• Operations Manager
• Windows Enterprise Management Division
• Microsoft Corporation

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Outline

• Microsoft Operations Manager (MOM)
  2005 Introduction
• Partner Management Packs
• Server Hardware Monitoring
• Network Monitoring
• MOM 2005 Architecture
• Management Pack Goals
• Whats in a Management Pack?

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MOM 2005 Delivers

• Event and performance management
• Enterprise event collection
• Rules-based filtering and consolidation
• Proactive alerting/action response

• Enterprise ready
• Central console
• Full redundancy
• Extensible
• MCF

• Automation
• Scripts
• Tasks
• Diagnostics

• Reporting
• Web-based management reports
• Scheduled Publishing

• Applications/Role Monitoring
• Health Model
• Rules libraries
• Built-in knowledge-base

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Proof Point Microsoft IT Exchange

• IT Example Microsofts internal Exchange
  Environment
• 123 Servers in 7 locations worldwide
• 36 active mailbox servers, 4.5M messages/day
  internally
• MOM monitors it all, only alerting as necessary
• Accuracy of MOM alerting reduces support churn

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Partner Management Packs
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Hardware Management

• Hardware monitoring is the foundation of the
  enterprise application stack
• Dell server hardware
• MOM 2000 management pack available
• MOM 2005 update in progress
• HP server hardware
• MOM 2005 management pack released

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Xian 2005 Network Manager For MOM 2005

• Xian for Networks designed and developed to
  extend MOM from day one
• Manage the health of network devices and UPS
  hardware through MOM
• Integrated view
• Root cause analysis

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Smart Management Packs

• Cisco Routers Smart Management Packs (SMP)
• Cisco Switches SMP
• Cisco PIX Firewalls SMP
• Cisco virtual private network (VPN) Concentrators
  SMP
• F5 Networks BigIP SMP
• Hewlett Packard Switches SMP
• APC UPS SMP
• NetScaler SMP

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Monitoring The Network Layer

• 250 Network Reports
• MOM Topology
• Network State Views
• Network Alerts
• Network Events

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MOM 2005 Management Pack For Dell Servers

• Discovers and Groups Dell servers
• Manages events from Dell server and disk agents
• Adds a launch URL to Dell Server Administrator
  and Dell Remote Access Controllers
• Provides a State View
• Flexible topology views
• Supports alert actions
• Provides knowledge base information
• Supports all MOM versions 2005 and 2005
  WorkGroup Edition

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State ViewMonitor critical attributes
State view of Dell server attributes Chassis,
fan, hardware log, memory, power supply,
processor, temperature, and voltage
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Topology View By Computer Group
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Topology View For User-Defined Groups
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MOM And HP SIM

• MOM 2005 and HP Systems Insight Manager combine
  to deliver complementary management of Microsoft
  Windows and HP hardware resources

• Systems Insight Manager
• Cross-platform lifecycle mgmt for servers,
  clients, printers, and other devices
• In-depth hardware resource management
• Workgroup management
• Highly extensible with HP Essentials Software and
  user-defined plug-ins

• MOM 2005
• Discovery, availability, and performance
  monitoring of Windows operating systems,
  applications and services
• Reporting and trend analysis
• Extensible with management packs and enterprise
  connectors

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HP Management Packs For MOM 2005Overview

• Complement and extend MOM with detailed hardware
  resource management
• HP ProLiant Management Pack for MOM 2005 (Nov.
  2004)
• HP Integrity Management Pack for MOM 2005 (Nov.
  2004)
• Built on HP Insight Management Agent
  functionality
• Integrate with key elements of MOM 2005
• Discover HP servers by system type (e.g.,
  ProLiant DL, ML, BL)
• State monitoring for HP hardware, agents, and
  services
• HP systems clearly identified in MOM Diagram View
• Predefined rules for processing HP hardware
  events as MOM alerts
• Tasks to launch HP management tools from MOM
• Available to download for no charge from
  HP.comwww.hp.com/servers/integration/microsoft

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MOM Integration ArchitectureExtending MOM with
Hardware Resource Management

• MOM 2005
• Windows resource management

• HP Management Packs
• HP Server Discovery/Grouping
• Hardware State Monitoring
• Server Attribute Data
• Automated Event Processing

Launch HP management tools
HP Hardware Resource Management

• HP Systems Insight Manager
• In-depth hardware lifecycle management

• HP System Management Homepage
• Single system health and configuration

Insight Management Agents
Insight Lights-Out Management Processor
Highly Instrumented Hardware
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HP Management Pack Features
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MOM Architectural OverviewKey terms

• Data sources
• Events Windows, application, Windows Management
  Instrumentation (WMI), service change, Simple
  Network Management Protocol (SNMP) traps, timed
  events, missing events, UNIX syslogs
• Performance data Used for graphs, reports, and
  to set thresholds
• Alerts
• MOMs indication of a particular issue ? What
  operators see first
• Based on events, performance thresholds or script
  output
• Response
• Reaction to an alert (auto-resolve, send e-mail,
  page, run script)
• Management Pack (MP)
• Set of Processing Rules to monitor applications
• Supporting views and reports

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MOM 2005 Architecture

• MOM 2005 Database
• Data aggregation
• Knowledge management packs
• Configuration data
• MOM 2005 Server
• Database access
• Consolidator
• Agent manager
• User interfaces
• Agentless monitoring
• MOM 2005 Agents
• Local monitoring
• Local management
• Encrypted Communications
• Reporting Server
• SQL Reporting Services

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MOM Operator Perspective

• Consoles
• View Alerts/Server State? condition requiring
  intervention ? execute tasks? topological
  views? service level exceptions

HTTP

• Examples
• Server Availability
• Operational Health
• Performance Trending

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Application Stack

• Microsoft provides Management Packs for Windows
  and Microsoft applications
• Management Packs for the rest of the enterprise
  stack Management Pack Ecosystem
• All Management Packs produced by application
  owners/experts

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Management Pack Goals
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Management Pack Goals

• Developed by Application Owners
• Microsoft/Third-Parties/Your LOBs
• Unparalleled product expertise
• Out-of-box solution
• Reduce time to investigate and resolve
• Lower Total Cost of Ownership (TCO)
• Fast Return On Investment (ROI)
• Higher Quality of Service
• New management paradigm Model-Based Management
• Provide a consistent monitoring solution across
  system services
• Streamline datacenter operations
• Facilitate preemptive monitoring

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What Makes MOM Management Packs Special?

• Product team expertise
• MPs developed by product teams
• Deep knowledge of component architecture and
  potential failures
• Management Packs will evolve with new releases
• New features (State, Diagrams, Reports)
• Push required monitoring enhancements into
  core products

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Management Pack Goals

• Out-of-box solution
• Provide a consistent monitoring solution across
  system services
• Expose the true health states that exist for each
  service
• Reduce time to diagnosis and TCO
• Provide prioritized and actionable alerts
• Knowledge
• What to do when a problem occurs
• Knowledge tied to alerts
• Zero Touch Deployment of Rules

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Whats In A Management Pack?
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Alert Philosophy

• MOMs powerful event analysis engine ? makes it
  easy to write a bad MPs
• Alert Spam
• Common situation in original Management Packs
• Led to a perception that MOM Management Packs
  need tuning prior to use
• Guiding principle is now
• Any alert must be a condition that requires some
  action on the part of an administrator

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How Are Management Packs Designed?

• Customer Requirements Philosophy
• Cover top scenarios and pain points
• Solve top Product Support call generators
• Feedback from Internal (MSIT and MSN) and
  external customers
• Process Model-Based Management
• Health and Diagnostic Model
• Management Pack coding
• Burn-In and Tuning

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Health And Diagnostic Modeling

• What is a Health Model?
• Health States
• State Transitions Defined by indicators (e.g.,
  events)
• Organizes health indicators into an end-user
  digestible context
• Alert actionable health state transition

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Health Model To MP
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Health Modeling Benefits

• Completeness Unlikely to miss failure modes
• Product improvement Identify where better
  instrumentation is needed
• Focused on Health State Not events themselves
  Provides meaningful context to management
  instrumentation
• Alerts are always actionable Alerts that send
  notification (e.g., e-mail/page) not only require
  attention, but needs human intervention
• Differentiates MOM Allows application owners to
  express the application health in operations
  centric point of view and persist application
  owner knowledge

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Whats New For Management Packs With MOM 2005?

• State Monitoring
• Live at a glance health view by role
• Topology Diagrams
• Display relationships between servers
• Reports
• SQL Server Reporting Services
• System Center Reporting Server
• Tasks
• Ad hoc diagnosis and resolution

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Management Pack Features

• Alerts Calls attention to critical events that
  require administrator intervention
• Product Knowledge Provides guidance for
  administrators to resolve outstanding alerts
• Views Provide targeted drill down details about
  server health
• Performance plots, collections of specific
  events/alerts, groups of servers, topology, etc.
• State Monitoring At a glance view of the state
  of my servers and applications by server role
• Detail to component level
• Tasks Enable administrators to investigate and
  repair issues from the MOM console
• Context sensitive diagnostics and remediation
• Reports Historical data analytics
• Assess operations performance and capacity
  planning

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Rules

• Rules are the cornerstone of MOM MPs
• All automated monitoring is based on different
  types of rules
• Rules combined in Rule Groups
• Provide organizational/hierarchical structure
• Most rules create Alerts
• Indicate to the application administrator action
  needs to be taken
• Product knowledge associated with rules
• Tell administrators what they need to do when
  they encounter a given problem

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MOM ConsoleKnowledge base

• Knowledge is a key feature
• Facilitates rapid issue resolution
• Empowers front line operators
• Less escalation
• Faster resolution

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Management Pack Ecosystem
http//www.microsoft.com/mom/managementpacks

• Windows
• .NET Framework
• Active Directory
• Advanced Deployment Services
• Component Services (formerly MTS 2.0)
• Distributed Transaction Coordinator (Microsoft
  DTC)
• Domain Name Service (DNS) service
• File Replication Service
• Group Policy
• IIS versions 4.0/5.0/6.0
• Message Queuing (MSMQ)
• Operating Systems (Server/Desktop)
• Rights Management Service
• Routing and Remote Access Service
• Terminal Services
• Windows Internet Name Service (WINS)
• Windows Server Clusters
• Windows SharePoint Services

• Microsoft Applications
• Application Center 2000
• Baseline Security Analyzer
• BizTalk Server 2002/2004
• Commerce Server 2000
• Exchange Best Practice Analyzer
• Exchange Intelligent Message Filter
• Exchange Server 2003/2000/5.5
• Identity Integration Server 2003
• Internet Security and Acceleration Server
  2000/2004
• Live Communications Server 2003/2005
• Operations Manager 2000/2005
• Project Server 2003
• Site Server 3.0
• SNA Server 4.0
• SQL Server 2000/7.0
• Virtual Server 2005
• Web Sites and Web Services

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Third-Party Management Packs

• Non-Windows OS
• eXc Software
• AS400
• MVS
• Debian Linux
• FreeBSD
• HP Tru64
• HP-UX
• IBM AIX
• Mac OS X
• Mandrake Linux
• NetBSD
• OpenBSD
• RedHat Linux
• SCO Unix
• Sun Solaris
• SuSe Linux
• WindowsCE
• AppMind OpenVMS

• Applications
• BindView
• BlackBerry Enterprise Server
• Citrix MetaFrame XP
• Horizon for SAP
• Intercept Studio
• Quest Spotlight
• Active Directory
• Exchange
• SQL Server
• Windows
• ServerView Integration 2.0
• VERITAS Backup Exec

• Hardware
• Dell OpenManage
• HP Integrity Servers
• HP ProLiant Servers
• eXc Software
• APC
• Brocade
• BayNetworks (Nortel)
• Cisco
• EMC
• EqualLogic SAN
• F5
• Foundry
• IBM FastT storage
• JalaSOFT
• APC UPS
• Cisco PIX Firewalls
• Cisco Routers
• Cisco Switches

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Availability And Resources

• Download HP Management Packs for ProLiant and
  Integrity servers at no charge from HP.com since
  19 November 2004
• Online FAQ and Troubleshooting
• www.hp.com/servers/integration/microsoft
• User Documentation
• Installation, configuration and usage information
• Troubleshooting and FAQ
• Available in HP management packs or via HP.com
• HP Systems Insight Manager and ProLiant
  Essentials
• www.hp.com/go/hpsim
• www.hp.com/servers/proliantessentials

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Takeaways/Action Items

• Expose instrumentation that can surfaced to OS
  (for MOM 2005)
• Expose events/instrumentation to BMC (e.g., via
  SMBus)
• Model the health states of your Hardware
• Create Management Pack
• http//www.microsoft.com/mom
• MP Authoring Guide
• ResKit Tools

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Community Resources

• Windows Hardware and Driver Central (WHDC)
• www.microsoft.com/whdc/default.mspx
• Technical Communities
• www.microsoft.com/communities/products/default.msp
  x
• Non-Microsoft Community Sites
• www.microsoft.com/communities/related/default.mspx
  
• Microsoft Public Newsgroups
• www.microsoft.com/communities/newsgroups
• Technical Chats and Webcasts
• www.microsoft.com/communities/chats/default.mspx
• www.microsoft.com/webcasts
• Microsoft Blogs
• www.microsoft.com/communities/blogs