Customer Advisory Council Update

1
Customer Advisory Council - Update

• 23 February 2005

2
Welcome / Agenda Review

• Heidi Gilmore, Director of Marketing
  Communications

3
Agenda

• Welcome!
• Business Update
• Software Quality Optimization Initiative
• Update on the 2005 Product Roadmap and Our
  Progress
• Q1 2005 Details
• SilkPerformer 7.0
• SilkCentral Performance Manager 2.8
• SQO for SAP solution
• SilkTest 7.5 Project Update and Customer
  Involvement
• SilkCentral Test Manager 8.0 Project Update and
  Customer Involvement
• Closing Comments / Q A

4
Business Update / SQO Vision

• Ernst Ambichl, Chief Technology Officer

5
Business Update

• 2004 revenue 33M
• 15 increase over 2003
• 92 maintenance renewal rate
• Closed first OEM deal
• Signed first distributor in China
• Completed executive team refresh
• Ian McLeod-VP RD (IBM/Rational)
• Rick Oswald-VP Sales NA (IBM/Rational)
• Ira Cohen-VP Partners/Alliances (Rohner
  Associates)

6
What is Software Quality Optimization

• An advanced approach to software quality
• That integrates people, processes and
  technologies across the entire software
  application life cycle
• Benefits
• Maximize application qualityand performance.
• Speeds time-to-delivery
• Maximizes application andinfrastructure
  investments

• ROI
• SW Quality
• Time-to-Delivery

People
Processes
Technologies
7
Why is SQO Needed?

• Quality does NOT equal Testing

Test Validate
Model Design
Manage
Develop
Deploy
Quality must be a part of every stage
8
What is Segue Announcing?

• A Vision, Strategy and Roadmap for Transforming
  Enterprise Software Quality

The SQO Vision Zero-Defect Software that
eliminates the business risks traditionally
associated with software applications
The SQO Strategy A new, transformational
approach to software quality that spans the
entire application lifecycle
9
What is Different About SQO?

• A business oriented approach to software quality
  that transcends people, processes and
  technologies
• Full life-cycle view of quality

10
Software Quality Optimization Quality At The
Speed Of Change
11
Product Roadmap Update

• Klaus Fellner, Product Marketing Manager

12
Product Roadmap Presented in Q4 2004
13
Status

• Q1 Deliverables Are On Schedule
• SilkPerformer 7.0
• SilkCentral Performance Manager 2.8
• SQO for SAP solution
• Q2 Deliverables Are On Schedule
• SilkTest 7.5
• SilkCentral Test Manager 8.0

14
Key New Features in Q1 Releases

• SilkPerformer 7.0
• SAP support
• Java RMI recorder
• JUnit/NUnit integration component testing
  enhancements
• Adjustable Web-user tolerance levels
• MAPI/Outlook Exchange support
• Ease-of-use enhancements
• SilkCentral Performance Manager 2.8
• Application Support
• SAP
• Java RMI
• Enhanced Web user simulation

15
SAP Support

• Support for the Complete SAP Application
  Landscape
• SAP Packaged Business Applications (SAP R/3 4.6C
  and above)
• SAP NetWeaver-based Web applications (e.g.,
  Enterprise Portal)
• Functional and Load Testing of SAP Packaged
  Business Applications with the Same Product
• Only learn one product for both tasks
• Straightforward reuse of scripts, as both use the
  same script API

16
SAP Support

• High Ease-of-Use Without Compromising Testing
  Functionality
• True out-of-the-box record and playback
  functionality
• Visual TrueLog script analysis and customization
• Visual Front-End Diagnostics of Virtual User
  Sessions for Easy Error Analysis
• TrueLog session comparison
• Easily find out what has been changed, added or
  removed on the SAPGUI
• TrueLog On Error
• Shows the state of every control on the window
  that raised the error at exactly the time the
  error occurred

17
SAP TrueLog User Sessions Analysis
Screenshot of SAP GUI client with user action
Action control is automatically highlighted
Complete visual representation of all actions
and results generated by the test script
18
Java RMI Recorder

• Enables End-to-End Load Testing of Server
  Applications with a Native Java Client
• Records client-server method calls of a Java RMI
  application
• Easily Build-Up a Set of JUnit Tests
• No need to manually create unit tests in order to
  include them in automated regression tests
• Easily find out how middleware components are
  really used by client programs
• Simplifies communication between QA and
  development
• JUnit is the industry standard Java unit testing
  tool for developers
• J2EE Compliant
• EJB support for J2EE compliant application
  servers
• Not application server dependent

19
Java RMI Record/Replay
20
JUnit/NUnit Integration

• Simplifies Reuse of Unit Tests for Multi-User
  Component Test or Application Monitoring
• Saves time for manually adopting the unit test
  scripts for load testing and application
  monitoring

Import existing JUnit test classes / NUnit
assemblies BDL stub code is automatically genera
ted
21
Adjustable Web-User Tolerance Levels

• Enhanced Accuracy of the Web User Simulation
• Support for HTTP time-out limits that cancels
  long-running requests
• User clicking the Web browser refresh button
• User loads the next Web page before all images
  (e.g., banner ads) are completely loaded

22
Software Quality Optimization (SQO) for SAP
Solution

• Enhances the Value of SAP Deployments
• Provides Continuous Visibility and Improvement of
  Quality Throughout the SAP Lifecycle
• Enables SAP Clients to Achieve Performance,
  Scalability, Accuracy and Availability Goals, in
  an Efficient and Cost-Effective Manner

23
Benefits of SQO for SAP
Achieve Your Quality Goals
SQO Solution for SAP
Accurately plan capacity, tune applications and
minimize resource requirements
Predict prevent errors and performance
bottlenecks before users experience them
Higher confidence in a successful deployment with
easy change management
Identify errors early and fix them quickly,
ensure business transactions are intact if
upgrading
24
SQO for SAP Solution A Complete Offering

• Comprehensive Functional Testing
• Powerful Load and Stress Testing
• Management of Test Infrastructure and All Test
  Assets
• A Single, Robust Quality Optimization Platform
• Extensive Training Packages
• Best Practices
• Segue Consulting Services to Rapidly Achieve
  Proficiency
• Complementary Products and Service Offerings from
  Certified Segue Partners

25
SilkTest 2005

• Ernst Ambichl, Chief Technology Officer

26
SilkTest 7.5 - Milestones

• Multiple Feature Beta Programs
• Commencing early February, running through
  mid-March
• Early Access Program (EAP)
• 6th April 2005 (est.)
• General Availability (GA)
• 2nd June 2005 (est.)
• SilkTest International 7.5 to GA early June as
  well

27
Key Features

• Technologies
• .NET Testing
• Support for Infragistics NetAdvantage 2004 Volume
  3 Windows Forms
• Grid, Toolbar
• Enabled via SilkTest .NET extension
• Beta support for .NET Framework Common Language
  Runtime 2.0 (in beta)
• Java Testing
• Improved record as well as playback against
  custom windows
• JDK 1.5
• Updates
• AOL 9 Security Edition
• Sybase PowerBuilder 10

28
Key Features

• Integrations
• Segue
• Project Upload to SilkCentral Test Manager
• 3rd Party
• Microsofts Source Code Control Integration
  (SCCI)
• Core Product
• Projects Enhancements
• Relocation, Export, Email
• Project Explorer
• Custom folders in File tab
• Improved sorting in Global tab
• Installation
• Install-over
• Silent Installation

29
SilkCentral Test Manager 8.0

• Ernst Ambichl, Chief Technology Officer

30
SCTM 8.0 - Milestones

• Beta Program
• 4th April 2005
• General Availability (GA)
• 7th June 2005 (est.)

31
Key Features

• Requirements Management Module
• Treeview to Organize Manage Requirements
• Change Notification, Test Coverage
• Filtering, History
• IBM Rational RequisitePro -- Borland CaliberRM
  -- Microsoft Office
• Test Planning Module
• Multi-Test types
• SilkTest, SilkPerformer, Manual 3rd Party
• Treeview, Requirement Coverage
• Filtering, History
• Test Execution Module
• SilkTest/SilkPerformer project support
• Re-Run Failed Tests, Dependencies
• Treeview, Dynamic/Static Filtering

32
Key Features

• Manual Testing Interface
• Web enabled, 2 Views (Standard, Small)
• Pass/Fail on Step level
• Import from Microsoft Office
• Issue Management Integration
• Create/Link Failed tests to defects
• Traceability (Requirements gt Tests gt Defects)
• SilkCentral Issue Manager -- IBM Rational
  ClearQuest --Basic
• Reporting
• In-depth software quality analysis metric
  reports for all areas
• Drill down capabilities
• Customize for uniqueness into your organization.

33
Product Roadmap for 2H 2005

• Our Plans for Q3 and Q4 Are Still Consistent with
  What We Presented at CAC Meetings in Q4 2004
• Q3 Major Plans
• Keyword driven testing in SilkTest
• Further integration of SilkTest and SilkPerformer
• Continued ease-of-use enhancements
• Q4 Major Plans
• Linux/Unix support in SilkTest
• Market-driven update of SC Test Manager

34
Product Roadmap Summary

• We Are Delivering on the Plan We Communicated in
  2004
• We Are Dedicated to Continually Involving Key
  Customers in the Definition and Development of
  Our Solutions
• Functionality reviews
• Extensive Beta programs
• Early Access programs

35
Closing Comments / QA
36
Q A

• Thanks for Your Time Today!
• Questions / CAC Member Input