PERF DSS Program Objectives

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PERF DSS Program Objectives

• Laura A. Lozano
• Program Director

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Police Executive Research Forum
Critical Issues in Policing

• Motorola/PERF Program Improve Organizational
  Effectiveness with 4 Key Organizations using
  Digital Six Sigma (Public Safety Organizations)
  to Ultimately Reduce Violent Crime in America.

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AGENDA

• DSS Program Overview
• Charleston Records Management Cycle Time
  Reduction
• Ventura Records Management Cycle Time Reduction
• Irving Recruitment Project
• Mesa Crime Reduction
• DSS Lessons Learned

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DSS Program Objectives

• Motorola DSS Quality Systems and Processes

• Identify an Opportunity

• Project Team and Results

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Primary Objectives

• 4 Police Organizations Mesa, Irving, Ventura,
  Charleston
• Implement and document the DSS process
• Complete one or two projects in the department
  addressing critical issues
• Present the project results at PERFs annual
  meeting April 2008 

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DSS Program Objectives

• Motorola DSS Quality Systems and Processes

• Identify an Opportunity

• Project Team and Results

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Motorola Quality Systems Processes

• Motorola provided
• Two-day on-site DSS training for Chiefs and
  their Staff
• One week of specialized Green Belt training for
  2 members of organization
• Ongoing technical assistance from Motorola

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Motorola Quality Systems Processes
Implementing And Utilizing Six Sigma
Methodologies Can Improve Organizational
Execution And Sustain Results Through

• Focusing the Organization on the Vital Few
• Aligning Front Line Activities with the Vital Few
• Leveraging Digitization Six Sigma to Achieve
  Rapid Sustainable Improvements on the Vital Few

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DSS Methodologies
DMAIC Variation Defect Reduction
Use to improve existing processes
DMADDD Process Efficiency Speed
Use to drive quantum efficiency in existing
operations
DMADV New Product Process
Use for developing new processes or radical
change in process
DFSS For ProductDevelopment
Use to control end to end Product Management
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DSS - A recipe for Success

• Six Sigma is a Near Perfect Quality Goal
• DSS a proven set of problem-solving tools for
  achieving 6?

Statistical Tools
Step-by-Step Improvement Approaches
Improvement Innovation Optimization

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SIX SIGMA Problem Solving DMAIC
Define What is the problem? Measure How big is
the problem? Analyze What is causing the
problem? Improve What are the potential
solutions to the problem? Control How can we
sustain the solution?
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DSS Program Objectives

• Motorola Quality Systems and Processes

• Identify an Opportunity

• Project Team and Results

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Identify an Opportunity

• Complete one or two projects in the department
  addressing critical issues

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City of Mesa Mission Statement

• "Your police department, dedicated to working
  with you, fighting crime, defending human rights,
  protecting life and property, to make our
  community safe for all."

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Identify an Opportunity
Mesa Police
Defending Human Rights
Fighting Crime
Protecting Life Property
Safe Community
Big Ys
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Organizations Schematic
Fighting Part 1 Crimes
Top priorities as a Big Y
End of 2006 Crime Rate (51 per 1000)Crime Rate
Reduction by 15 (to 43 per 1000 residents)
Goals/Initiatives as Vital X
91 Impact on Crime Rate
Person Crimes
Property Crimes
9 Impact on Crime Rate
67
0.2
Minimize the number of Burglaries
Minimize the number Larceny/Theft
Programs to reduce vehicle thefts
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Programs for Preventing Arson

• Promote Community involvement
• Business and residential programs

• Prohibit the use of unauthorized vehicles for
  emergency response
• Utilize Lojack to locate vehicles

• Program to Include companies taking a more active
  role
• Alter business practices of targeted businesses

• Work with Fire Dept. to help educate the
  community in the safety processes

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DSS Program Objectives

• Motorola Quality Systems and Processes

• Identify an Opportunity

• Project Team and Results

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Project Team

• Resource Commitment
• Project Coordinator's who will be responsible for
  overseeing and driving all aspects of this
  project
• 20 senior staff members to learn about the DSS
  methodologies and support the efforts of DSS
• 2 staff members to understand various processes
  to carry it forward - Green Belt training
• Team support for completion of DSS projects

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Customer DSS Program Results

• 4 Police Organizations Mesa, Irving, Ventura,
  Charleston
• Implemented and documented the DSS process
• All are completing one or two projects in the
  department addressing critical issues
• Presenting the project results at PERFs annual
  meeting