build a strong global multimedia & comms industry ... Alt

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ONLINE GOVERNMENT - Strategic Overview

• Randall Straw
• Multimedia Victoria
• randall.straw_at_mmv.vic.gov.au

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Agenda

• Vic 21 Strategy
• Online Motivation
• Online Government Jigsaw
• Online strategy approach
• Online strategy support

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Victoria 21 Strategy

• develop a multimedia-skilled society
• build a strong global multimedia comms industry
• extend Victorias role as a major creative centre
  for development export of multimedia
• attract information based investment
• promote the use of electronic commerce
• establish Government as a best practice user
• deliver government services online

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Online Motivation

• Facilitate transformation of government
• to improve customer service - choice and
  convenience
• to improve the accessibility of government
  services - time and reach (24 x 7 x 365)
• to lower the cost of doing business
• Move Victorian skills and attitudes into Global
  Information Age

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Motivation . The Walls
current government agencies
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Motivation The Walls broken down
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Online Govt Jigsaw
MMV responsibility
Department responsibility
ITT Policy Committee responsibility
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Online Govt Jigsaw

• Electronic Commerce Framework Bill
• Personal Data Protection Bill
• Security Best Practice Guidelines
• Victorian Electronic Records Strategy
• Multilingual/NESB trials
• Australian Government Locator Service
  (AGLS)/Information Management

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Online Govt Jigsaw

• Smartcards
• SHCN
• Public Libraries
• VTD

ESRB NAA
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Online Govt Jigsaw

• Maxi
• VicONE
• Internet publishing
• Lotus Notes publishing
• Tasknet
• www.vic.gov.au
• Alta Vista
• EDI link via VGEMS
• Directory Services
• Call centre standards
• E-Procurement

Technology Integration Model
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Online Govt Jigsaw

• ESD Straegies finalised
• DNRE
• SRO
• Infrastructure
• DSD
• Justice

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Online Strategy Approach

• Online Government - From Vision to Reality
• 15 key strategies
• performance plans
• intermediate and final targets
• business plan integration
• standard methodolgies and toolkits
• Online strategies prepared by each department
• Cabinet endorsed in March 1998

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Online 2001 Agency Targets
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ESD Methodology Toolkit
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ESD Strategy Approach
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Service Modelling

Life Event Subject Channel Agency Tx Type
Online 2001 (Service Modelling)
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Online Strategy Support
Vic.gov_at_work
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Progress Reporting
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www.mmv.vic.gov.au