BTO presentation Mercury Interactive Corporate Presentation long version

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Pete Carroll Federal Account Manager 703-402-5765
Pcarroll_at_Merc-Int.com
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The IT Challenge
Deliver Results While Minimizing Costs
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The IT Reality
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The Opportunity to Optimize
Objectives
BUSINESS AVAILABILITY
SYSTEM PERFORMANCE
APPLICATION READINESS
DEVELOPMENT
IT GOVERNANCE
DEVELOP
OPERATE
DEPLOY
TEST
PLAN
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The New IT Strategy
Business Technology Optimization

• Optimize Service Quality
• Align IT with Business Goals
• Reduce IT Spend

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The Mercury Interactive Difference
Business Technology Optimization

• Business Perspective
• Lifecycle Approach
• Demonstrated Savings
• Proven Record

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Optane
The First Family of Products for BTO
EXECUTIVE VIEWS
OPTIMIZEAPPLICATIONREADINESS
OPTIMIZESYSTEMPERFORMANCE
OPTIMIZEBUSINESSAVAILABILITY
Testing
Tuning
APM
INTEGRATION
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Testing Solutions
Optimize Application Readiness
PROJECT READINESS
TESTDIRECTOR
LOADRUNNER
WINRUNNER
Tuning
APM
LOADRUNNER TESTCENTER
QUICKTESTPRO
BUSINESS PROCESS SCRIPTS
SITESCOPE MONITORS
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Tuning Solutions
Optimize System Performance
PROTUNE ACTIVETUNE
Testing
APM
BUSINESS PROCESS SCRIPTS
SITESCOPE MONITORS
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Topaz APM Solutions
Optimize Business Availability
TOPAZ BUSINESS AVAILABILITY

• TOPAZ FAULT MGMT
• TOPAZ SERVICE LEVEL MGMT
• TOPAZ END USER PERF MGMT
• TOPAZ PROTUNE

APPLICATIONS

• TOPAZ CONSOLE

CONSOLE
Testing
Tuning

• BUSINESS PROCESS MONITORS
• USER AND DESKTOP MONITORS
• PROTOCOL AND APPLICATION MONITORS
• EMS AND APPLICATION ADAPTORS

MONITORSANDADAPTORS
BUSINESS PROCESS SCRIPTS
SITESCOPE MONITORS
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Optane Methodology
Your Path to ROI
ENTERPRISE
PROJECT
Standardize BTO Processes
ISSUE
Optimize Quality Throughout
Resolve Critical Issues
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Optane Gets Results
ERP/CRM
TOPAZ
Reduces time to fault recovery Detects major
performance issues in 3.5 hours
PROTUNE
Tunes production performance Optimizes
performance by 400
PROJECT
Validates readiness Leverage 60,000 scripts over
43 service packs
TESTDIRECTOR
Alcoa BMW Group Burlington Coat Factory
CHEP Hershey Foods Marriott Intl QUALCOMM
Unisys
Select Customers
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Strategic Partnerships
BUSINESS AVAILABILITY
SYSTEM PERFORMANCE
APPLICATION READINESS
DEVELOPMENT
IT GOVERNANCE
DEVELOP
OPERATE
DEPLOY
TEST
PLAN
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Proven Customer Success
of FORTUNE 500 companies are Mercury Interactive
customers
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30,000 customers
Manufacturing Alcoa BMW North Amer. Gates Rubber
Co. GM Corp. Georgia Pacific Lockheed
Martin Schlumberger Toyota Insurance Allstate ING
John Hancock Royal Sun SunLife Travelers
Insurance
Pharm. Healthcare Abbott Labs Johnson
Johnson Oxford Health Pfizer St. Lukes
Medical Computer/Software BEA CA Compaq Dell
Computer EMC HP Macromedia Microsoft Siebel
Systems
Financial Services Ameritrade Bank One Bear
Sterns Charles Schwab Citibank Dow
Jones ETRADE GE Capital HSBC Morgan
Stanley Oppenheimer Funds Standard Poors
Government Dept. of Education US Air Force US
Army US Mint US Navy US Post Office US Social
Security Admin. US State Department Telco Cingular
Wireless MCI Nextel Qwest Communications SBC Veri
zon VoiceStream
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Strong Global Leader
450
Superb Financial Performance
400
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• Public since 1993
• SP 500
• NASDAQ 100
• 400m 2002 Revenue

307
188
Millions
Global Presence
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• Headquarters in Sunnyvale, CA
• 25 International subsidiaries
• 1,773 employees

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Op Margin
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