Global Customer Relationship Management (CRM) Market is expected to reach worth $ 24.22 Billion By 2018

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MarketsandMarkets Presents
Customer Relationship Management (CRM) Market is
expected to reach worth 24.22 Billion By 2018
http//www.marketsandmarkets.com/Market-Reports/cu
stomer-relationship-management-social-crm-market-9
90.html
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Social Customer Relationship Management Market
focuses on leveraging social tools and sites, to
generate opportunities for enterprises in
creating effective brand presence among its
customers. It integrates traditional CRM
solutions with social media for improving the
overall customer engagement for
enterprises. Browse 142 market data tables with
64 figures spread through 248 pages and in-depth
TOC Customer Relationship Management (CRM)
Social CRM (Social Monitoring Social Listening
Social Mapping Social Measurements Social
Engagement Social Middleware) Global
Advancements, Worldwide Market Forecasts
Analysis (2013 2018). http//www.marketsan
dmarkets.com/Market-Reports/customer-relationship-
management-social-crm-market-990.html
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• The report Customer Relationship Management (CRM)
  social CRM Market (2013-2018) defines and
  segments the global CRM software market into
  various sub-segments with in-depth analysis and
  forecasting of revenues. It also identifies
  drivers and restraints for this market with
  insights on trends, opportunities, and
  challenges.
• Major forces driving CRM market
• Rising focus on customer engagement,
• Emerging SMEs,
• Social platforms and
• The recognition of sharing ideas on a real time
  basis.
• Enterprises are coming up with solutions for
  Social Monitoring, Social Listening, Social
  Middleware, Social Management and Social
  Measurement for providing the best in class
  customer experience to the customers. Today, CRM
  is not limited only for increasing sales and
  improving marketing activities, but to bring in
  more customer engagement with the enterprises.

http//www.marketsandmarkets.com/Market-Reports/cu
stomer-relationship-management-social-crm-market-9
90.html
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• MarketsandMarkets has segmented the global CRM
  and social CRM market
• By type of deployment models On-premise, Hosted
  and Hybrid
• By type of Applications Marketing, Sales,
  Support and Service, Collaborations, Innovations
  and Customer Experience
• By type of solutions Social Monitoring, Social
  Listening, Social Mapping, Social Management,
  Social Middleware and Social Measurement
• By type of service consumers Small and Medium
  Businesses (SMB), Enterprises
• By type of verticals Banking, Financial Service
  and Insurance (BFSI), Academia and Government,
  Healthcare, Consumer Goods and Retail, Telecom
  and IT, Oil and Gas and Energy, Power and
  Utilities
• By Regions North America (NA), Asia-Pacific
  (APAC), Europe, Middle East and Africa (MEA) and
  Latin America (LA).

http//www.marketsandmarkets.com/Market-Reports/c
ustomer-relationship-management-social-crm-market-
990.html
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• The report also provides insights on the demand
  analysis of specific CRM features and evaluates
  the usage percentage of CRM solutions, across all
  departments such as IT, RD, Marketing, Sales,
  HR, and Operations
• MarketsandMarkets forecasts the Social CRM
  Market to grow from 1.91 billion in 2013 to
  9.08 billion in 2018. This represents a compound
  annual growth rate (CAGR) of 36.5 from 2013 to
  2018. In terms of regions, North America is
  expected to be the biggest market in 2013, while
  Asia-Pacific (APAC) is expected to experience
  increased market traction in the coming years.
• http//www.marketsandmarkets.com/Market-Reports/cu
  stomer-relationship-management-social-crm-market-9
  90.html

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