sales force crm online training

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Customer Relationship Management
Online classroom Corporate Training
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Introduction
Customer Relationship Management
Customer Relationship Management (CRM) is the
term given to the concepts that a company employs
to manage its relationship with their customer.
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CRM Architecture
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CRM Middleware overview

• CRM manages the delivery of configurable business
  object data from senders to multiple receivers.
• Major Business benefits
• Open architecture
• Efficient data distribution
• Built-in integration
• Role-based authorization concepts for
  administrators and developers.
• Sophisticated Error handling and Message
  tracking mechanisms.
• mySAP CRM Solution Landscapes
• mySAP CRM without and SAP R/3 back-end systems.
• mySAP CRM with SAP R/3 and non-SAP back-end
  systems.
• mySAP CRM without Mobile Sales Scenarios.
• mySAP CRM with or without SAP BW Integration.

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Components of CRM Middleware
CRM Middleware Core component of CRM Server
serves as a message router. Consists of Flow
control mechanisms and various adapters. R/3
Plug-in Enables exchange of data between an SAP
R/3 system and the mySAP solutions. Communication
Station Provides secure communication between
the CRM Server and the Mobile Clients. Converts
COM calls from the mobile clients to queued RFC
calls to CRM Server. Connection Handler Takes
care of sending and receiving data from the CRM
Server.
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Data Exchange - Overview
CRM Middleware controls the flow of messages
centrally in the CRM Server.

• Converts and passes data on to the recipients
  using Replication rules.
• Distributed to Sites in Asynchronous mode to
  ensure data integrity and consistency.
• Typical connected Sites are
• SAP R/3 back-end systems.
• SAP BW
• Non-SAP Systems
• Mobile client laptop computers

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Customer Relationship Management
1. Interactive Learning at Learners
convenience2. Industry Savvy Trainers3. Learn
Right from Your Place4. Customized Curriculum5.
24/7 system access6. Highly Affordable
Courses7. Support after Traininga. Resume
Preparationb. Certification Guidancec.
Interview assistance
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Contact Us
Customer Relationship Management
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Thank you !

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