Title: Customer Experience Management: A Multi-Vendor Solution is required to address all CEM needs
1Customer experience management a multi-vendor
solution is required to address all CEM needs
byAnalysys Mason
Single User
License US 4999 No of Pages 48 Published Jan
2015
- www.rnrmarketresearch.com
WEBSITE
2Customer experience management a multi-vendor
solution is required to address all CEM needs
- Communications service providers (CSPs) that are
serious about improving customer experience must
use systems that measure customer feedback to
enable them to relate this back to internal
operational systems. This enables them to
optimize their operations and improve customer
experience. The scope of customer experience
management (CEM) is extensive therefore KPIs
from many BSS and OSS systems are required as
well as other data. - This Strategy Report
- Considers which systems CSPs need to address
their CEM needs, examines customer experience
management systems (CEMS) and considers whether
they can be provided by a single vendor - Assesses the CEMS market
- Provides vendor profiles of key players in the
CEMS market - Provides a definition and framework for assessing
solutions. - View Complete Report _at_ http//www.rnrmarketresearc
h.com/customer-experience-management-a-multi-vendo
r-solution-is-required-to-address-all-cem-needs-ma
rket-report.html .
3Customer experience management a multi-vendor
solution is required to address all CEM needs
- Company coverage
- Amdocs
- Accanto Systems
- Ericsson
- Hewlett-Packard
- Huawei Technologies
- IBM
- Medallia
- NICE Systems
- Nokia
- Oracle
- ResponseTek Networks
- Satmetrix Systems
- Purchase a Copy of this Report _at_
http//www.rnrmarketresearch.com/contacts/purchase
?rname276805 .
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