CompTIA N10-006 - CompTIA Network+

1
How Do I Become CompTIA A Certified?
You become CompTIA A certified, in the simplest
sense, by taking and passing two computer-based,
multiple-choice exams. No prerequisites are
required.
2
CompTIA A Certification

• Preparing for the Information Technology
  Workforce.

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3
Because the PC evolved from novelty item to
essential science tool to everyday object in a
short period of time, there is a huge demand for
a workforce that can build, maintain,
troubleshoot, and repair PCs.
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4
In the early days of the personal computer,
anyone who used a PC had to have skills as a PC
tech. The PC was new, buggy, and prone to
problems. You didnt want to rely on others to
fix your PC when the inevitable problems arose.
Todays PCs are much more robust with fewer
problems, but theyre also much more complex
machines. Todays IT industry, therefore, needs
specialized workers who know how to make the
machines run well.
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5
Every professional requires specialized skills.
For the most part, if you want to get or keep a
job that requires those specialized skills, you
need some type of certification or licence.
Nearly every profession has some criteria that
you must meet to show your competence and ability
to perform at a certain level.
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6
The Person Who Doesnt Get a Nickel Extra but
Who Fixes the Computers?
At least hes dressed for success!
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What is CompTIA A Certification?
CompTIA A certification is an industry-wide,
vendor-neutral certification program developed
and sponsored by the Computer Technology Industry
Association (CompTIA). The CompTIA A
certification shows that you have a basic
competence in supporting microcomputers.
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Who is CompTIA?CompTIA is a nonprofit industry
trade association based in Oakbrook Terrace,
Illinois. It consists of over 20,000 members in
102 countries. Virtually every company of
consequence in the IT industry is a member of
CompTIA including Hewlett-Packard!
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9
Many companies require CompTIA A certification
for all of their support technicians, and the
CompTIA A certification is widely recognized
both in the United States and internationally.

• Most IT companies big and small see CompTIA
  A certification as the entry point for IT. From
  CompTIA A, you have a number of certification
  options, depending on your focus.

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10
How Do I Become CompTIA A Certfied?
You become CompTIA A certified, in the simplest
sense, by taking and passing two computer-based,
multiple-choice exams. No prerequisites are
required.
11
Basic Exam Structure

• CompTIA names the two exams introduced in 2009 as
  CompTIA A 220-701 (Essentials) and the CompTIA
  A 220-702 (Practical Application).
• Both of the exams are extremely practical, with
  little or no interest in theory.
• All questions are multiple choice!

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Windows-Centric
The CompTIA A exams are exclusively centered on
the Microsoft Windows operating systems you would
expect at a workstation or home. There are no
Linux or Macintoch OS X questions. There are
also no Windows Server or Windows Mobile
questions. The exam covers Windows 2000
Professional, all versions of Windows XP, and
Windows Vista.
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No Windows 7
Because CompTIA released the newest exam update
in 2009, just months before the release of
Windows 7, there will be NO Windows 7 questions.
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How to Pass?
The single most important thing to remember about
the CompTIA A certification exams is that
CompTIA designed the Essentials exam to test the
knowledge of technician with only 500 hours
experience (about three months) and the Practical
Application exam to test the knowledge of a
technician with only 1000 hours experience (about
six months).
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15
Obligate Yourself
Have you ever heard the old adage Heat and
pressure make diamonds? Well, if you dont give
yourself a little heat, youll end up
procrastinating and delay taking the exams,
possibly forever. Do yourself a favor and
obligate yourself to taking the exam before the
end of the year.
If you take the exam before December 31, 2010
youll be certified for life if you wait until
after Dec. 31, youll have to get recertified
every three years.
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Goals and Objectives

• 1) To be prepared to take the A Certification
  exams and pass.

2) To gain a comprehensive knowledge of Computer
technology (hardware and software), terminology,
and
Procedures.
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Operational Procedures
Objectives 1) Present yourself with a proper
appearance and professional manner 2) Talk to
customers in a professional, productive
manner 3) Work with PCs safely using the proper
tools
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Operational Procedures better known asLife
Skills and Basic Safety.
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The Professional Tech

• Appearance
• Business Casual not casual casual
• One word Hygiene (clean/odor free)
• The Traits of a Tech
• Honesty/Integrity
• If you cant explain the problem to them in
  plain English, dont create techno-babble and
  dont be afraid to say, I dont know.
• Dont sell people goods and services they dont
  need, even if you get a cut of what you sell.
• Dependability/Responsibility
• Show up, and Show up on time! (Call back on
  time)
• Ask customers about backups, etc. dont rush
• Adaptability/Versatility
• There is no universal repair manual.
• Learn, learn, learn. Become valuable.

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Sensitivity

• Sensitivity is the ability to appreciate
  anothers feeling and emotions.
• Understand that the customer is paying for your
  time and skills.
• Remember your presence means something is wrong
  or broke, and few things make users more upset
  than broken computers.

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Communication
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Communication

• Assertive You must show users the error of
  their ways without creating anger or conflict.
  Acknowledge and Turn
• Respectful May I start working on your
  computer now Give customers a chance to wrap
  up.
• Eliciting Answers Allow the customer to
  explain. Avoid accusatory questions like what
  did you do?
• Expectations and Follow-Up - Be realistic!
• Time Frame Once youve diagnosed the issue
• Documentation Thorough notes!
• Follow-up Youll make a client for life

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Safety and Tools
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Electrostatic Discharge (ESD)
All PCs are well protected against ESD on the
outside. Unles you take a screwdriver and
actually open up your PC, you dont need to
concern yourself with ESD.
ESD only takes place when two objects that store
different amounts of static electricity come in
contact.
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