Online CA Service Desk Manager Training

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CA Service Desk Manager Training
1-201-210-86161-201-905-165691-910-093-4572c
ontact _at_ 21cssindia.com
www.21cssindia.com
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(No Transcript)
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CA Service Desk Manager Content
This years Technology Online Training classes
for many students in the world look radically
different from those in the past. CA Service Desk
Manager, which helps automate knowledge
management, interactive online support,
self-service and advanced root cause analysis. CA
Education will show you how to get the most out
of this versatile, comprehensive IT support
solution that can help you unify and simplify IT
service management.
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• IT Service Management
• Introduction
• ITIL
• Service Desk(ITSM)
• Service Desk Applications
• CA Technologies
• CA Service Desk Manager
• A Simple Architecture
• A Distributed Architecture
• Service Desk Process flow
• Incident/Request/Problem/Change management
• CA Service Desk Modules and Versions
• Contacts
• Groups
• Roles and Access types
• Data partition
• Archive and purge
• CA CMDB
• Notifications

www.21cssindia.com/ca-service-desk-manager-trainin
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Email Idscontact_at_21cssindia.com.dharani_at_21cssind
ia.com.vasudha_at_21cssindia.com.
Contact Us
USA21st Century Software Solutions,6205 Joaquin
Murieta Ave,NEWARK, CA 94560.Phone No.
001-309-200-3848 / 201-210-8616.