THE SEVEN C’S IN NURSE/PHYSICIAN RELATIONSHIP - By Joyce Asabor

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THE SEVEN CS IN NURSE/PHYSICIAN RELATIONSHIP
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RECOGNIZING THE SEVEN Cs

• Communication
• Collaboration
• Conflict Resolution
• Culture
• Control
• Change
• Competence

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OBJECTIVE OF THE WORKSHOP

• Recognize the problem
• Recognize the need to correct
• Recognize the need to resolve
• Change our mind set and be more open to new ideas
• Recognize that healthy work environment reduces
  stress
• Recognize that a healthy work environment
  increases productivity, saves lives and money

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ACTION PLAN

• IT IS UP TO US TO SOLVE THIS PROBLEM

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Communication

• Avoid unproductive complaining
• Communicate effectively
• Choose your words carefully
• Check your body language and tone
• Communicate with tact and diplomacy
• Communicate professionally
• Listen carefully before contributing

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Collaboration

• Be open to work with others
• Be cooperative
• Be open to share your ideas
• Be open to share the problem
• Be part of the problem solver
• Be ready to compromise
• Recognize understand others point of view
• Be a team player
• Collaboration takes us to make it work not You

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Conflict

• Conflict helps to raise awareness of a problem
• Helps people learn how to recognize differences
• It is beneficial if used in a positive way and
  forces collaboration
• Can bring about a change
• Can help people be real and think for themselves

8
Culture

• Cultural awareness is key
• Culture emphasizes value and diversity
• Cultural awareness eliminates misconceptions
• Cultural awareness breeds mutual respect for our
  differences
• Cultural awareness helps us understand and accept
  others for their uniqueness
• Cultural awareness is deeper than an accent and
  appearance there is always a commonality

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Control

• Control on whose part?
• Be ready to be part of the team
• Be ready to take the back seat sometimes
• Put aside your ego
• Be open to accept other peoples ideas
• Two heads are always better than one

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Change

• Change breeds challenges
• Change takes time
• Change is a process
• Change creates opportunities
• The main idea for change is to change the mind
  set and be open to new ideas

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Competence

• Competence enhances confidence
• Competence increases productivity
• Competence saves time, money and cuts wastes
• Competence improves quality
• Competence commands respect

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Challenge Activity

• Assess your communication skills on a scale of
  1-5(1 being the highest and 5 the lowest). How do
  you rate?
• On a scale of 1-5 how well can you manage your
  emotions (1 being the highest 5 the lowest)
• Have you ever communicated without engaging your
  brain?
• On a scale of 1-5 how is your organization doing
  in bridging the communication gap between
  professionals?(1 being the highest 5 the
  lowest)
• How do you think you are doing in comparison to
  your colleagues?

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Challenge Exercise

• How would you define a relationship in one
  sentence making use of some of the seven Cs from
  this workshop.

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Something to remember

• It is good to be individually brilliant and to
  have a strong core competency unless you are able
  to harness each others core competency, you will
  always perform below par because there will
  always be areas someone else does better than you

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Food for thought

• A C a day bridges the gap per day

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Conclusion

• The Nurse/Physician relationship is working
  together in a professional manner by sharing
  problems and debugging conflicts and
  communicating respectfully and effectively
  amongst one another to come to a consensus for a
  common goal and the good of all.