A Guide On Order Taking Call Centre (1) - PowerPoint PPT Presentation

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A Guide On Order Taking Call Centre (1)

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Order taking is the process of processing the request of a buyer for an order to the satisfaction of the customer and conducting all the necessary functions attached with it. – PowerPoint PPT presentation

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Title: A Guide On Order Taking Call Centre (1)


1
A Guide On Order Taking Call Centre
2
What Is Order Taking?
3
  • Order taking is the process of processing the
    request of a buyer for an order to the
    satisfaction of the customer and conducting all
    the necessary functions attached with it.
  • It may include processing of payments, returns,
    re-adjustment of records, other customized
    requests amongst others.
  • Order taking is an important step in business as
    it connects a buyer to the seller and it is the
    first step in the buyer-seller relationship.
  • It is therefore important that the order taking
    process is smooth and is managed by experienced
    professionals

info_at_go4customer.com
4
What Is An Order Taking Call Centre?
  • An order taking call centers is a third party
    service provider that provides order taking
    services to clients.
  • It functions independent of the client but
    provides works on its behalf.
  • An order taking call center has requisite
    expertise on skill sets that are required to
    efficiently manage the function.

44-800-279-6225
5
What Are The Advantages Of Outsourcing Your Order
Taking Call Centre?
  • Round the clock services A third party call
    center will provide 24 x 7 services. It will
    ensure that not a single telephone call is missed
    nor any customer kept waiting on the phone line.
    The number of call center agents manning the
    center is kept according to requirements

44-800-279-6225
6
Experienced Staff
  • The staff provided are highly trained to provide
    high levels of service and increase the sales
    prospects of clients products or services

7
Integration With Website
  • Most service providers integrate their order
    taking call center services with the client
    websites. This way they ensure not a single order
    is missed and every customer is attended to. This
    increases the prospects of making sales even
    through the client website

info_at_go4customer.com
8
Bespoke Service Delivery
  • No two clients are same nor are their
    requirements. An outsourced partner provides
    highly customized services depending on customer
    needs

info_at_go4customer.com
9
Advanced Technology Platforms
  • An order taking call center uses the most
    advanced technology platforms to deliver the most
    improved solutions to clients

info_at_go4customer.com
10
End to End Methodologies
  • A third party player is a specialized player and
    has extensive knowledge of all processes involved
    in order taking and therefore can deliver highly
    professional services. It can improve client
    profitability and business in the long as well as
    short term

info_at_go4customer.com
11
Cost Advantage
  • It is no secret that outsourcing has a direct
    relationship with costs. Outsourcing is always
    cost effective as the specialized third party
    player has the expertise to deliver cost
    effective solutions

44-800-279-6225
12
Business Focus
  • Like all outsourcing models, an outsourced model
    can let core resource be engaged in the critical
    aspects of business .

13
Follow Us
https//www.facebook.com/Go4CustomerServices
https//twitter.com/go4customer123
https//www.linkedin.com/company/go4customer
https//plus.google.com/go4customer/posts
14
http//www.go4customer.com/uk/
Cyfuture UK Ltd. 12 Fore Street, Tiverton
Exeter EX16 8QW,UK
44-800-279-6225
info_at_go4customer.com
15
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