Pass4sure 640-461 Exam

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Cisco 640-461 IT Certifications and Career Paths
Introducing Cisco Voice and Unified
Communications Administration (ICOMM)
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Why Unified Communications?
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Agenda
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SMB Business Priorities for IT
Lowering operating costs
Acquiring / retaining customers
Improving workforce productivity
Improving product / process quality
Driving market offerings
Enhancing practices
Mindwave EMEA and U.S. research
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Different Users, Different Styles, Different
Workspaces
See Me, Contact Me, Meet Me Online
Call My Phone
Find Me, Follow Me
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Businesses Struggle to Keep Pace
Employee Preference Users Taking Matters Into
Their Own Hands
Technology Advancements Lack of Integration
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The Way We Work Is Changing and Technology Can
Help

• Continuous connectivity
• Real-time information

• Operations across time zones
• The evolving workspace

• New and changing regulations
• Policies
• Security

• Empowered employees
• Customer intimacy
• Larger businesses

• Social networks and Web 2.0
• Mobile workforce
• Green initiatives

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Using Unified Communications, You Can
Serve Customers Better
Connect Everyone
Collaborate
Connect
Be More Productive
Secure My Business
Work from Anywhere
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Unified Communications Can Make A Difference
and Help Your Business Evolve
Deliver Network and Communications Solutions
That Enable Connectivity and Collaboration
to Help You Differentiate Your Business
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What Is Unified Communications?
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Unified Communications The Myths
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Cisco Unified Communications solutions bring
together voice, messaging, video, and desktop
applications to enable companies to quickly adapt
to market changes, increase productivity, improve
competitive advantage and deliver a rich-media
experience across any workspace.
What Is Unified Communications?
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Unified Communications Is Not a Product or Set
of Products
It is an Architecture
that Integrates, Unites, or Connects
Traditionally Diverse Modes of Communications
Helping You Quickly Adapt to Market Changes,
Increase Productivity, and Improve Your
Competitive Advantage.
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Components of Unified Communications

• Communications Voice, data, and video
• Messaging Voice, email, video, and IM
• Conferencing Online, audio, and video
• Application integration Microsoft Office and CRM
• Presence IP phone, desktop clients, and call
  connectors
• Common user experience Desktop, phone, and
  mobility

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Application Integration
Video
Web Portals
Becomes the Unified Workspace
Virtual Office
Mobility
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Building the Unified Communications Experience
for Small and Medium Businesses
Only Cisco Can Deliver It All
Reliable Network Infrastructure
Robust Phone System Features
Mobility Security Voice
Data Collaboration
Tight Integration with Desktop Applications
Full Network Security
Secure Wi-Fi Access from Anywhere
Full Line of Phones
Everything You Need to Unify Your Communications
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The Phone Is Still a Phone, Cisco Just Makes It
Easier and More Intuitive to Use

• Four-digit extension-based dialing, even between
  different locations
• Call forwarding and "find me, follow me" groups
• Elimination of long-distance charges for calls
  made between different locations
• Conferencing in real time or Conference Bridge
  number for scheduled calls
• Basic call center with dynamic call routing and
  agent to group-level statistics
• On-phone directory look at personal, client, and
  company contacts, plus missed, received, and
  placed call history
• Automated Attendant for auto direction to
  different groups and a dial-by-name directory
• Call detail records that integrate with billing
  software and department charge-back
• Intuitive end-user use of basic features such as
  transfer, conference, hold, pick-up, and park

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Take Advantage of Unified Communications Securely
from Anywhere You Work
On the Road
Branch Office
With a Client
Home Office
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Cisco Unified Communications Real Stories from
Businesses Like Yours
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Work from Anywhere
Cisco Unified Communications helped TBL
Networks look like a big company and fulfill a
big company promise by making its staff easy to
reach in the office, at customer sites, at home,
or on the move. When customers or co-workers
need to reach someone at TBL, they dial a single
number that rings the staff members office
phone, cell phone, and home-office phone. We
have just one phone number on our business cards,
along with the line How many phone numbers do
you have? Customers appreciate the
simplicity, and the TBL staff appreciates the
time saved.
Work is no longer a place. Work is where you
are.
Alan Sears, PresidentTBL Networks,
Inc. Virginia, USA
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Improve Productivity and Customer Service
This is my workspace. When you work on cars, you
trade time for dollars.
Derek LathamSeyfer Automotive Colorado, USA
With a Cisco Unified Communications Solution,
Seyfer technicians use wireless phones to talk to
customers and access information from anywhere in
the shop, so they do more and walk around less.
The Cisco system also provides a single point
of administration for Seyfers firewall, wireless
network, VPN connections for email, and more in
addition to managing the companys phone
system. By saving the service manager 30 minutes
a day, sales potential is increased by 200 to
400.
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Improve Productivity
Video changed the way we work with suppliers.
When youre working with suppliers half-way
around the world, selecting materials can be a
real challenge. With Cisco Unified Video
Advantage, part of the complete Cisco Unified
Communications Solution, a phone call becomes a
video conference. amaZulu can compare samples,
make decisions, and begin product shipments in a
fraction of the time.To be more competitive,
sometimes you have to change the way you work.
www.cisco.com/smb
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Connect Your Phone and Desktop
Cisco Unified Communications Solutions do far
more than integrate messaging by putting
voicemail into your email.Cisco Unified
CallConnectors embed unified communications
functions into the PC-based applications you and
your staff use every day Microsoft Outlook,
Internet Explorer, applications such as
Salesforce.com, and more.You can place calls
and answer calls without touching your phone use
presence capabilities to determine if a co-worker
is available, send an instant message, transfer
calls, and more.
I do everything through my PC. I never touch
the phone.
Margaret ChaseEverything Tradeshows Florida, USA
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Integrate Business Applications
My staff spent 4 hours a day making appointment
reminder calls. Now the system places the
calls.
One of the most powerful productivity tools
integrated into the Cisco solution built for
Dr. Jayakar and Associates is the companys
automated appointment reminder system. On-screen
voicemail and separate mailboxes for patients,
doctors, pharmacies, and insurance companies also
increase productivity by reducing the time spent
simply managing messages.
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Secure Your Business and Offer Customers Choice
A place for business travelers to stop, Geek
Terminals goal is to provide the best in
communications technologiesto be the premier
business lounge for the experienced
traveler. Applications developed by a Cisco
partner display live information on Cisco IP
Phone displays, including flight arrival and
departure information, news, and weather. Geek
Terminal also offers notebook PCs to customers
with Cisco IP SoftPhone capabilities to enable
them to make calls and receive calls from
anywhere in the lounge.
With Cisco Unified Communications, we provide an
exceptional business lounge experience.
Christopher Lee, CEOGeek Terminal Singapore
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Why Cisco?
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What to Look For in a Unified Communications
Solution

• Complete solution that fits your business
• Specialized local partners to guide you
• Flexible purchase and finance options
• Available service and support
• Solution backed by a brand you can trust

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Cisco Solves the Challenges
Cisco Brand
Partners
Experience Service Support
Technology and Products
Cisco CapitalSM
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Ciscos Green Mission
Forty-Three Percent of Small Businesses Have
Been Asked by Large Customers About Their
Environmental Practices.
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Resources

• Cisco.com Small and Medium Business
• www.cisco.com/smb
• Cisco Unified Communications Business Advisor
  Tool for SMBs
• http//www.ciscowebtools.com/ucbusinessadvisor
• Forrester Research White Paper Unified
  Communications for Financial Services SMBs
• https//www.cisco.com/offer/14160/1/UCOffersValuet
  oSMBBusinesses-FS.pdf
• Forrester Research White Paper Unified
  Communications for Manufacturing SMBs
• https//www.cisco.com/offer/14160/1/UCOffersValuet
  oSMBBusinesses-Manuf.pdf
• Forrester Research White Paper Unified
  Communications for Professional Services SMBs
• https//www.cisco.com/offer/14160/1/UCOffersValuet
  oSMBBusinesses-PS.pdf

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