Title: Omni Channel Shopping Experience
1The Omni-channel Shopping Experience
2Introduction
In the age of multiple channel shopping,
omni-channel retailing has empowered
the customer with more
choices
the retailer with more
opportunities
3Key statistics on omni-channel retailing
More than 84 retailers believe it is important
to provide consistent omni-channel customer
service
71 shoppers expect to view in-store inventory
online
while 50 expect to buy online and pick-up
in-store
4Category-wise omni-channel shopping
5Physical store remains the primary retail touch
point for consumers
6M-commerce capturing a bigger share of the
omni-channel pie
7Whats next? Social commerce
8Top factors that influence online in-store
purchase decisions
9Cross-channel fulfillment programs the list of
priorities for retailers
10Data Courtesy
- www.pwc.com
- www.accenture.com
- www.emarketer.com
11www.etpgroup.com