Hospitality management course and colleges in india

1
The Hospitality Industry and You

• By- Sheila Raheja Institute of Hotel
  ManagementBandra (East), Mumbai,
• Maharashtra
• http//srihm.edu.in/

2
What is Hospitality?

• The reception and entertainment of guests,
  visitors, or strangers with liberality and good
  will.

3
Objectives of the Hospitality Manager

• As a successful manager in the hospitality
  industry, you must exhibit many skills and
  command much specialized knowledge all directed
  toward achieving the managerial objectives listed
  below
• Make the guest feel welcomed
• Make sure things (products services) work for
  the guest
• Make sure the operation continues to provide
  service and make a profit
• Lets explore each objective individually...

4
Make The Guests Feel Welcome!

• This requires both a friendly manner on
  your part toward the guest and an atmosphere of
  liberality and good will among the people who
  work with you in serving the guest. That often
  translates to an organization in which workers
  get along well with one another.

5
Make Things Work For The Guests

• Everything needs to be clean and in
  working order before the guests step foot on the
  establishment. A hospitality system requires a
  lot of work and the manager must see that it is
  done properly and maintained at all times.

6
Make sure the operation continues to provide
service and make a profit.
As a manager, the key to achieving this
objective lies in achieving a controlled
profitable operation. A good term to describe
this management concern is conformance to
budget.
7
Brief Summary of Managements Role in the
Hospitality Industry

• There were three main objectives of a hospitality
  manager
• Make the Guests Feel Welcome
• Make Sure Things Work for the Guests
• Make sure the operation continues to provide
  service and make a profit.

Simply stated, these objectives suggest that
managers must be able to relate successfully to
employees and guests, direct the work of their
operation, and achieve operating goals within a
budget - that is, to run a productive operation
within certain constraints.
8
Trends Affecting the Future of the Hospitality
Industry

• Increasing competition
• Emphasis on service
• Customers growing value consciousness
• Changes in marketing and management made possible
  by technology

9
Trends Affecting the Future of the Hospitality
Industry

• Increased responsibility for employees and
  managers through employment
• Greater diversity of the workforce
• Customers concerns with security
• Consumers and governments concern with
  sanitation
• Globalization

10
Contact us

• Raheja Education Complex,
• Opp. Colgate Ground, Kher Nager,
• Bandra (East), Mumbai,
• Maharashtra - 400051.
• Phone No 02261966651
• 02261966666
• principal_at_srihm.edu.in
• http//srihm.edu.in/