Sales Force Automation Tool to improve Business Productivity

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Welcome to www.lgorithmsolutions.com

• Sales Force Automation Tool to improve Business
  Productivity
• Source Link - http//goo.gl/pYr5GJ

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• Source Link - http//goo.gl/pYr5GJ
• Filipinos love going to the mall, which for
  decades has been a big part of the everyday
  lifestyle, where the youth congregate, families
  bond, and everyone hangs out to escape the
  sweltering heat. Its no wonder, then, that the
  country is home to three of the worlds biggest
  malls, including the biggest one in Southeast
  Asia - the SM Megamall.

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• In recent years, the love for shopping has
  spilled over in a big way to the online world, as
  more and more Filipinos are starting to embrace
  e-commerce. Having been one of the most active
  users especially for online research and social
  media activities, Filipinos are starting to spend
  lesser time at the malls with online stores
  mushrooming over the past few years offering a
  more convenient alternative to shopping making
  Philippines. 
• The e-commerce industry in the country is
  expected to grow by 101.4 percent by 2018 from
  1.15 billion in 2013, according to the
  Philippine E-Commerce Outlook 2018.

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• Philippine e-commerce sales reached P79 billion
  or 0.6 of the countrys total income in 2012.
  More than 76.2 or P60.17 billion of which is
  accounted for by  the services sector to include
  transport and storage, administrative and support
  service activities, and wholesale retail trade.
• The National Capital Region ranks first in terms
  of the E-commerce sale at P62.31 billion followed
  by the Central Visayas and Western Visayas. The
  countrys growing internet population with
  estimate growth of 530 over the past five years
  is significant component to the e-commerce
  industry. Out of the countrys 101. 1 million
  populations, 44 are active internet users, 42
  are active social media users, 113 have mobile
  connections and 36 are active mobile users.

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• But Are you ready to take a bigger share of the
  ecommerce market? Are you technologically
  advanced than other ecommerce companies? Do you
  have a good connection and penetration rates? Do
  you have improved retention rates?
• With many of the small ecommerce start-ups
  blooming in the country selling more or less the
  same product and almost at the same price it is
  hard to differentiate one from another. Here one
  can differentiate from others only on the basis
  of service and quality. Many service factors are
  involved in projecting an ecommerce start-up as a
  customer oriented organization such as Customer
  service Quality, CSAT (customer satisfaction)
  score, service delivery, offer knowledge etc.

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• Giving customers multiple touch points to reach
  to you via various channels such as chat, social
  media, voice, email etc would help you in
  reaching out to more customers leading to
  increased sales. Once the customer is acquired
  you need to give them personalized services to
  ensure that he/she stays with you only. For this
  you not only need good trained customer service
  representatives but also a technology which can
  propel you ahead of competition.

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• One of the leading providers of customer
  engagement solution for ecommerce industry is
  Lgorithm Solutions, which has helped more than
  1500 clients across 7 countries in revamping
  their inbound outbound process. With its
  innovative and patent pending technology and
  features it has helped many ecommerce companies
  to not only increase their customer outreach but
  also has helped them in increasing their customer
  retention rates by providing the customers with
  personalized customer care.

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• Few of the innovative features of Lgorithms Next
  Generation Contact Center suite are as follows
• Minimizing Routine Enquiries by Pro-Active
  outreach - Most of the daily customer
  interactions comprise of inquires of the order
  status, confirmations etc. This should be
  minimized by an effective out-reach system that
  pro-actively connects to the customers via
  multiple communications channels including Phone,
  SMS, Email.

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• Not missing a single Customer Call - Any
  e-commerce business just cannot afford to miss a
  single call from customer. The missed call could
  mean a lost business opportunity or further
  annoying a Unsatisfied customer which could be
  disastrous for any B2C business.
• Giving special attention to Repeat Calls - It is
  very important that an e-commerce business is
  keeping a close watch on the kind of customer
  calls they receive. If there are repeat calls
  from a customer, connecting him/ her to the right
  agent can make all the difference to the
  experience he/ she takes back home.

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• Cart Dropouts/ PG Dropouts - Customer receives a
  call or message via chat as soon as he drops
  items from the cart. Agent then can give special
  discounted pricing to enforce the buying process.
• Customer Verification Process - Automatic
  verification can be done over self service IVR to
  give customer access to order details, tracking
  etc, and all this can be done without human
  intervention or without utilizing a single agent.

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• POD Verification Process - Agents can call the
  customer once he chooses the Payment on Delivery
  option and verify the genuinenity of the order.
  This not only saves time but also saves on the
  delivery cost as all the orders are pre-verified.
• Delivery Schedule Confirmation - Prior Delivery
  Confirmation - A confirmation/delivery schedule
  helps the customer to receive the product by
  choosing his/her convenient time. Our system send
  messages to confirm the delivery time and
  schedule and if customer is not present agent can
  give them a call to re-schedule the delivery.

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• On Non Deliverable of Orders - Once a delivery
  attempt is made, and is unsuccessful then a
  message or call can be sent to the customer to
  reschedule the delivery and update him/her on the
  same.
• Masking of contact details of customer and seller
  - Agents cannot see the details of either the
  customer or the Seller. This helps in preventing
  fraudulent incidents and ensures data security.

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• Still thinking on how to take your ecommerce
  business to next level. Stop thinking and just
  reach out to Lgorithm Solutions. With special
  vertical knowledge Lgorithm Solutions has helped
  many ecommerce companies in reducing cost of
  operations and increase the productivity, thereby
  increasing profits.

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• For more information on how Lgorithm solution can
  help you re-invent your customer engagement
  process kindly visit www.lgorithmsolutions.com or
  write to us at sales_at_lgorithmsolutions.com . You
  can also give a miss call to reach our solution
  experts at 63 9173126202 or 63 9150947403. Also
  you can request a demo by sending message on
  Skype at lgorithmsolutions.

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