5 Innovative Examples To Boost Your Workforce Performance With Performance Support Tools (PSTs)

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)

• Part of Gamification Series
• Presented by
• www.eidesign.net
• Author-Asha Pandey
• Chief Learning Strategist, EI Design
• apandey_at_eidesign.net

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About EI Design (www.eidesign.net)
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Our portfolio and the range of our services
Core services 

• Core services Our rich portfolio includes
• Custom Course development eLearning / mLearning
• Migration of legacy courses to HTML 5
• Localisation
• ILT / VILT and Blended Learning
• Performance Support Tools
• Off-the-shelf Products
• Suite on Instructional Design
• Suite on generic Compliance

• Value added Services Comprehensive evaluation
  strategy (cuts across various training formats)
• Efficacy of learning (the learnability and gain
  for learners)
• Impact of training (the gain for business)
• Return of Investment (ROI) on training
• Beyond Learning We also offer several Learning
  Support services that can be used to promote
  eLearning adoption or specific mandates like
  change management.

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)

• Performance Support Tools (PSTs) are increasingly
  used to extend the discrete, formal training
  through a learning path that provides these
  assets within the learners work-flow. They are
  excellent tools to transform learning from a
  finite number of days to learning as a
  continuum. In this article, I will share 5
  innovative examples that illustrate how you can
  boost your workforce performance with Performance
  Support Tools (PSTs).

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)
How To Boost Your Workforce Performance With
Performance Support Tools

• In my earlier article Performance Support Tools
  Top 5 Things Your Boss Wants to Know, I had
  provided a background on what Performance Support
  Tools are and how they can add significant value
  to an organizations learning strategy.

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)

• I quote from this article to provide the
  background
• When do learners seek learning?
• Dr. Conrad Gottfredson and Bob Moshers Five
  Distinct Moments of Need very succinctly
  captures when exactly learners seek learning.
  According to them, learners seek support in these
  Five Moments of Need
• When they are learning an aspect for the first
  time (New).
• When they want to deep-dive and learn more
  (More).
• When they want to apply or remember something
  (Apply).
• When they need to solve a problem or fix
  something that has gone wrong (Solve).
• When something changes (Change).

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)

• While formal training does address the first two
  learning needs, the use of Performance Support
  Tools is particularly relevant in meeting the
  subsequent three needs.
• You can refer to my article Improving ROI in
  eLearning where I have highlighted how an
  effective Performance Support intervention can
  increase the application of learning. This has a
  direct impact on improving ROI in eLearning.

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How To Boost Your Workforce Performance With
Interactive PDFs And eBooks
What are Performance Support Tools and where
exactly do they fit in an organization's learning
strategy?

• Performance Support Tools (PSTs) provide
  employees with on the job tools that make their
  work a lot easier. Unlike training, these tools
  are available to support and guide employees as
  they actually do their jobs. These tools are very
  easy to find, often directly embedded into the
  learners workflow (Learning Hub), and offer
  active guidance.
• These solutions enable organizations to provide
  the right amount of task guidance, support, and
  productivity benefits to learners precisely at
  the moment of need.
• Let me showcase 5 innovative examples that will
  provide the required insight on how you could
  boost your workforce performance with Performance
  Support Tools (PSTs).

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)

• Example 1 Interactive PDF.

• This format can be effectively used to convert
  lengthy information into a visually appealing,
  quick and easy to navigate format. The PDFs can
  be accessed from all devices (desktops, laptops,
  tablets, and smartphones). Additionally, you can
  integrate audio/video elements into the same
  document.
• This example shows how a mammoth 86-slide deck
  was transformed into an engaging and learner
  friendly format. Instead of linear walk through,
  learners have control on how they want to
  navigate and they can drill down to the required
  point in 4 clicks. Additionally, they have access
  to videos, if they want further information.
• You can also refer to my earlier article
  Performance Support Featuring Interactive PDF as
  a Learning Aid To Supplement eLearning where this
  case study was presented in detail.

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)

• Example 2 eBook (HTML5 compatible).

• This format provides identical features as the
  Interactive PDF but provides extensions of SCORM
  packaging. Due to this, organizations get the
  added advantage of being able to track the
  learners usage, which is not possible with
  interactive PDF.
• You can also download this eBook and enjoy
  reading about Creative Learning Design Strategies
  that you can use.

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)

• Example 3 Kinetic text/animations.

• Sometimes simplicity speaks for itself. This
  approach uses animation of text to convey the
  message. This example showcases the use of
  Kinetic text to reinforce usage of the prescribed
  work flow for Instructional Designers. The use of
  typography, animation, and simple sound effects
  or voice over can create an immersive experience.
• You can also view this demo on our website
  (www.eidesign.net).

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)

• Example 4 Whiteboard animations.

• This is one of my favorite approaches and the
  example featured here showcases its effectiveness
  in complementing a compliance course (on conflict
  management). Simple illustrations (that use real
  life scenarios) and concise audio drives the
  message very effectively.
• You can also look at the course on the same
  subject from our online suite of courses on
  Generic Compliance.

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)

• Example 5 Videos.

• This example features a video designed through
  Adobe After Effects on another compliance course
  on Whistleblowing. As a supplement to the main
  eLearning course, it recaps the whistleblowing
  concept and uses a scenario to reinforce when
  learner action is necessary.

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5 Innovative Examples To Boost Your Workforce
Performance With Performance Support Tools (PSTs)
To summarize, I quote again from my article
Performance Support Tools Top 5 Things Your Boss
Wants to Know The real solution lies in creating
Learning as a continuum. A good way to do this
is to identify the areas for formal training and
use Performance Support Tools intervention to
reinforce it shortly after the formal session.
You can then create a learning path that has
interventions like this during the year. A
combination of reinforcement as well as new
assets that push application of knowledge on the
job will help you create a high degree of
knowledge recall, retention, and application.
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EI Design Pvt Ltd Corporate Office and
Development Centre 160, Arun Arch, 9th Cross,
Indiranagar 1st Stage Bangalore - 560 038,
India. www.eidesign.net
Asha Pandey, CMD and Chief Learning
Strategist Tel (Direct) 91-80-25202679Board
91-80-25202677 / 25202678 Mobile
91-98450-61484Email apandey_at_eidesign.net