Top Ways of Using Customer Satisfaction Surveys

1
(No Transcript)
2
Customer satisfaction surveys are changing the
way businesses work
There are a number of ways a business can conduct
customer satisfaction surveys in order to gather
pinpointed data which can be used and leveraged
on to make better, informed and meaningful
business decisions.
3
Here is top three ways a customer satisfaction
surveys can be done
Basic Email Campaign
Embed a survey on your native application
Surveys at sales point
4
Basic Email Campaign
You must have seen how many websites you visit
daily always remember to inspire you to sign up
for their newsletter and promotional campaign
through your email. There is a reason they
require your email address.
They store it and build a solid email list and
then they send you email. One of such emails
could be about a very well defined and
articulated survey.
Email campaign is by far one of the most popular
forms of conducting surveys for it tend to be
uncomplicated. After building your email, the
important thing that you need to do come around
preparing a great, and well-defined and
encouraging title.
The more meaningful and cool your title and line
of word is defined, better is the chance that
people will click it and read its content and
thereby join in the survey.
5
Embed a survey on your native application
This is yet another meaningful and practical way
to generate lots of pinpointed advice, useful
suggestion and most importantly functional
content about your products/services using a
survey.
If your company has already designed and
developed an applications to easily connect and
collaborate with your audiences, integrating a
survey in the application can easily help you
gather pinpointed data.
The survey content can also be gathered from a
native, in built, in app chat application. One of
the core benefits of using these surveys is that
it offers you an increased variety of standalone
benefits.
You can customize it and bring the necessary
changes as and when required. It can also be
dynamic i.e., should you feel you need to change
the content depending on popular choice, you can
easily do so.
6
Surveys at Sales Point
Imagine a state of the art scenario in which a
customer come to either buy or enquire a product
at a marketplace and then once his or her purpose
is done, is presented by the company a set of
easy questions.
The customer is asked these questions as part of
enhanced sales process and is informed that his
or her feedback is extremely important. The
customer gives the feedback answering the survey
questions. This actually is one of the most
important forms of direct surveys because it
gathers the most useful and relevant content from
the attendees and then based on the feedback a
product and service can be improved.
7
Bonus Tips

• Make your online surveys accessible

• Keep your customer surveys short and simple

• Make your objective defined

• Personalize your customer feedback survey

• Measure and track your feedback

8
To learn about customer satisfaction survey
service, create online survey, Survey Websites
free please visit the website.
9
(No Transcript)