Top 3 Attributes of a Quality Answering Service for Doctors

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Top 3 Attributes of a Quality Answering Service
for Doctors
Source www.answeringservicecare.net
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Any answering service being considered by a
medical practice should be able to boast they
possess the following three cornerstones of
customer service.
Source www.answeringservicecare.net
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• Round-the-clock assistance - Medical problems
  can happen at any time of the day, and peoples
  work schedules may not permit them to contact
  their physician during office hours. Make sure
  you arent losing business by not accepting calls
  that your competitors will, and get a 24-hour
  answering service.

Source www.answeringservicecare.net
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• Secure communications - Its never been more
  important to keep patient information private.
  Ensure your answering service is not only 100
  HIPAA-compliant, but that its fully committed to
  secure communications between patients and their
  healthcare providers. Does your answering service
  have its own secure messaging platform? How do
  they store patient information?

Source www.answeringservicecare.net
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• Highly-trained personnel - Being a physician is
  a people-facing role, and theres nothing more
  important than keeping those people happy and
  healthy. That starts from the moment they reach
  out to you. Make sure your answering service
  employs well-trained receptionists, prepared to
  handle the particulars of your practice and your
  patient base. You need your answering service to
  be sensitive, alert and attentive to the needs of
  your patients.

Source www.answeringservicecare.net
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Source http//www.answeringservicecare.net/medica
l-answering-service. Information shared above is
the personal opinion of the author and not
affiliated with the website.