Amit, a Chief Manager of Spark leading departmental stores at Nagpur

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International Human Resource Management
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• International Human Resource Management
•  
• Case study (20 Marks)
• Amit, a Chief Manager of Spark leading
  departmental stores at Nagpur, has attended a
  seminar on Japanese Management System. He was
  highly impressed by the innovative and democratic
  approach of the system. He decided to go for
  Japanese System by introducing initially a few
  measures in the stores. Mr. Rajesh is his close
  rival, who feels that he has the right to be the
  chief of these stores, for his qualities and
  understanding of the departmental stores. Mr.
  Rajesh often puts spokes in the wheel in order to
  bring Mr. Amit in troubles.

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• He has won confidence of a small section of
  sales representative, who at his insistence often
  play games to trouble Mr. Amit and malign his
  image or foil his plans. Mr. Amit decided to
  introduce a suggestion box scheme. He thought
  that the suggestion so received will be helpful
  to improvise the functioning of the department.
  As well as to involve the workers in decision
  making process. A meeting of all sales personnel
  and assistant managers was called on for this
  purpose. Mr. Rajesh along with others also
  attended the meeting. He listened to the idea of
  Mr. Amit properly and decided to foil it.

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• Mr. Amit explained the concept of suggestion
  box, and said that anyone can put the suggestion,
  he need not mention his name, if he mentions his
  name and offers a useful suggestion, a reward of
  Rs. 50 will be given. Mr. Amit felt that the
  scheme will work and he will fetch a goodwill as
  well as good participation. A week after
  launching of the scheme, the box was opened. It
  was having nearly 70 suggestions. A scrutiny was
  made by Mr. Amit and to his surprise he received
  a bolt from the blue. 36 suggestions were to
  scrap the scheme and in 22 cases very naughty
  ideas were offered. This frustrated Mr. Amit and
  he decided to abandon the suggestion box scheme.
  A feedback from the workers was taken. He found
  that no worker was much impressed with the idea.
  The scheme was scrapped and Mr. Amit continued
  with existing ideas.
•  

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• Answer the following question.
• Q1. Analyze the incidence
• Q2. Identify the issues, problems involved in
  this scheme
• Q3. List out the facts
• Q4. List the critical problems demanding
  immediate attention
• Q5. Was Mr. Amit right in scrapping the scheme?

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