TACKELING FAKE NEGATIVE REVIEWS ON GOOGLE - PART 2.pptx

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PART 2
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CHALLENGING TASK OF PROVING

• So, how to prove to Google that the comment is
  spam? Google doesnt know your customers and also
  doesnt give you an option as Not my Customer
  for deleting the comments.

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• Google also gives extreme freedom to the
  reviewers with any anonymous username to post
  review on whatever businesses they want. Hence
  proving them guilty using their identity is
  impossible.

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• Another downfall is that you need not be a
  customer for posting a review as all you need is
  to share your customer experience. So it can be
  anything from trying to make a call to just
  visiting your office once.

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RESPONSE STRATEGY

• It always hurts us deep down that some random
  person with no prior knowledge of your business
  could ruin our business with just an internet
  connection and Gmail ID.

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• However never lose hope. Always be calm relaxed
  while you handle such issues. Your future clients
  may value you by how you manage to cross the
  negative reviews professionally.

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• Try to interact with your followers. Post the
  Fake negative reviews on your wall boldly and
  create awareness among audience of such unethical
  methods. Who knows those who follow and like your
  service might help you with such false review.

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• There are two advantages in this method, first is
  you get rid of these fake reviews and secondly
  you get closer to your followers and even reach
  wider audience. As they say, Truth alone
  triumphs.

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FINAL CALL

• Mostly, Google removes some of the fake reviews.
  But it might not get rid of them completely. In
  those cases, here is a trick. Just reply those
  fake reviews with a message quoting 100 REFUND
  for their products (which they didnt buy in this
  case).

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• Even though you do not spend a rupee out of your
  pocket, as initially there was no product
  purchased by that fake reviewer. You give an
  assurance to your followers that you address all
  the problems of your customers.

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• It will also give a positive impact about you for
  your future collaborators. Regarding the ratings
  you get in Google. Dont worry if you dont get a
  5-star rating.

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• Even the best businesses in the world couldnt
  achieve it. According to a research, for purchase
  probability an average of 4.2 star 4.5 star is
  an optimal rating.

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• If you struggling to get rid of these negative
  reviews and want to get a good rating for your
  business, kindly visit the Best Seo Company in
  Chennai. I am sure you will definitely get more
  than what you have expected.

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THANK YOU !