Challenges of IT Outsourcing Services and Their Solutions

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Challenges of IT Outsourcing Services and Their
Solutions
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Introduction

• IT Outsourcing industry has been growing
  significantly over the years. As statistics
  reveal, the global outsourcing industry in 2018
  amounted to 85.6 Bn U.S. dollars. Outsourcing has
  become a major part of the business growth regime
  for every IT business today. Be it custom
  software development company, digital marketing
  company, backend support, backend processing,
  technical support, or outsourced customer
  service, outsourcing industry has laid its root
  deep down the IT industry.

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Introduction

• Outsourcing surely offers a huge array of perks
  for IT agencies that cannot be denied and act as
  a major step towards business expansion. However,
  there are various challenges that the businesses
  have to keep in mind before opting for IT
  Outsourcing customer services.

Check Out Challenges To Consider Before Opting IT
Outsourcing Services
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1. Reliability Is An Important Concern

• One of the major challenges that IT outsourcing
  companies face is with the ownership of the tasks
  outsourced. The common myth that goes around
  about IT outsourcing is that once you outsource
  it is done. However, there is always an
  uncertainty that will the custom software
  development company whom you have outsourced to,
  take the accountability of your work.
• Solution You need to work out on your budget to
  hire dedicated outsourcing software development
  services, which has a good portfolio and is
  trusted in the segment.

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2. Legal Tangle Can Come In Picture

• IT outsourcing revolves around various legal
  agreements and Non-disclosure agreements, that if
  breached may affect the security and privacy
  parameters of the client or the company that is
  outsourcing its requirements. Delivery, feedback
  and payment agreements are also a part of
  outsourcing services.
• Solution To address this legal tangle, you need
  to discuss all the legal terms as well as get the
  agreements signed, before getting into the
  outsourcing deal.

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3. Coordination Can Be Difficult

• Language and understanding barriers can make
  your smooth outsourcing approach to go harsh and
  inefficient. There are times when the amount of
  efforts put into the management and coordination
  with the outsourcing team are higher than the
  returns. Sometimes even higher than actually
  completing the task in-house.
• Solution Coordination and management can be
  great challenges, which need to be resolved at
  the initial phase when you choose the right
  outsourcing partner for you. You should have an
  internal management team or a team of task
  coordinators who could communicate with the
  outsourcing team and get the tasks done for you
  in a seamless manner.

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4. Choosing The Right Service Provider

• The initial part of your regime to grow with an
  outsourced partner is - choosing the right
  partner instead. You need to screen for the
  service provider online, check for reference with
  your business partners, take a look at different
  outsourcing custom software as a service
  providers portfolios, etc. Choosing the wrong
  outsourcing partner can fade away your business
  growth dreams.
• Solution While choosing the right outsourcing
  service partner for your business, you need to
  make sure that you check these important aspects,
  that include experience, portfolio, expertise,
  resource availability, team strength, cost, etc.
  Choosing the right custom software development
  company can be a tedious task, but can be managed
  with some amount of research.

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5. In-house Resources May Fear Job Security

• Going for freelance or outsourcing support often
  initiates a sense of insecurity among the
  existing in-house employs and it often affects
  their work productivity and their loyalty as an
  employee.
• Solution You need to make sure that you manage
  the in-house and outsourcing tasks separately.
  The in-house team should know that the freelance
  or outsourcing team acts as a support and it
  might not affect their dependency unless they
  arent performing as expected.

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