Contact Center Outsourcing Market Size by Types & Application, Forecast 2018-2025

1
Global Contact Center Outsourcing Market Size 

• by Service Type ( Email Support, Chat Support,
  Voice (Off-shore and On-shore), Website Support
  and Others), by Industry (BFSI, Retail,
  Government, IT Telecommunications, Defense
  Aerospace Intelligence, Manufacturing and
  Others), by Application (Customer Relationship
  Management, Order Processing, Telemarketing and
  Others) and Geography Forecast 2018 to 2025

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2
Contact Center Outsourcing Market Size and
Forecast 2018-2025

• Global contact center outsourcing market was
  valued at USD 88.62 Billion in 2018. The major
  drivers of this market include companies which
  aim to solely focus on core business functions as
  it saves their costs, hiring, and infrastructure.
  Other factors that have equal contribution
  includes, the in-house contact center may have
  idle agents during non-peak periods and wasted
  human resource, which could be avoided by
  outsourcing.
• The report highlights the historic trends between
  2015 and 2017 and the 2019 to 2025 market
  forecast. The report studies both at global and
  country level the current status and future
  market prospects. The global contact center
  outsourcing market is segmented by service type,
  application, industry, and geography.
• The report also throws light on various aspects
  of the global contact center outsourcing industry
  by assessing the market using value chain
  analysis. The report covers several qualitative
  aspects of the global contact center outsourcing
  industry in market drivers, market restraints and
  key industry trends. Furthermore, the report
  provides an in-depth assessment of the market
  competition with company profiles of global as
  well as local vendors.
• Contact center outsourcing (CCO) is an integral
  operational component of service companies. CCOs
  handle a range of critical functions, including
  technical support, telemarketing, customer
  service, and debt collection. Contact center
  operations are utilized across numerous
  businesses, from insurance and financial services
  to technology and telecommunications.
• Browse the complete report on _at_
• https//www.adroitmarketresearch.com/industry-repo
  rts/contact-center-outsourcing-market

3
Contact Center Outsourcing Market Size and
Forecast 2018-2025

• On the basis of types, global contact center
  outsourcing market is segmented into BFSI,
  retail, government, it telecommunications,
  defense aerospace intelligence, manufacturing,
  and others. IT Telecommunications segment
  attained a value of USD 46.15 billion in 2018 and
  is likely to maintain the upward graph in the
  forecast period.
• Based on the service type, the market includes
  categories Email support, chat support, voice,
  website support, and others. Voice segment leaded
  service type segment by obtaining a value of USD
  60.62 Billion in 2018 at 4.22 CAGR during the
  forecast period.
• Based on the applications, the global contact
  center outsourcing market is divided into
  Customer Relationship Management (CRM), Order
  Processing, Telemarketing, and Others. Customer
  Relationship Management segment is likely to
  dominate the market in 2025 owing to the growing
  demand for interaction via non-voice mediums.
• The new trend of the service industry is offering
  best-in-class customer experience which could be
  achieved with the help of digitalization. But to
  upgrade older software or adopt digitalization,
  higher investment is required. Instead of
  adopting newer technologies, these companies
  shift their processes to outsourcers for premium
  quality.
• These companies not only get expert services but
  reduced costs. When external call center agents
  are hired, they are paid for their productive
  time only and they are usually productive for 85
  of each hour. So, a house agent which usually
  costs 25 per hour to a company, needs to be
  paid just 21.25 per hour when an agent is
  outsourced, which saves 15 on employee wages.
• The major players of Global Contact Center
  Outsourcing Market include IBM, HP,
  Teleperformance SA, Xerox Corporation, CGS Inc.,
  HGS, Datamark, Inc., Infinit Contact, Five9 Inc,
  VADS, Alorica, Invensis, Transcosmos, Convergys,
  Arvato, Sykes Enterprises, and Atento.

4
Key segments of the Contact Center Outsourcing
Market

• Industry Overview, 2015-2025 (USD Billion)
• BFSI
• Retail
• Government
• IT Telecommunications
• Defense Aerospace Intelligence
• Manufacturing
• Others
• Regional Overview, 2015-2025 (USD Billion)
• North America
• Europe
• Asia-Pacific
• Latin America
•  Middle East and Africa
• Purchase a single user copy of the Contact Center
  Outsourcing Market report _at_
• https//www.adroitmarketresearch.com/researchrepor
  t/purchase/858

5
About Us

• Adroit Market Research is an India-based business
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  audience is a wide range of corporations,
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  follow a code Explore, Learn and Transform. At
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