SAP Application Management Services

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SAP - Application Management Services
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Agenda-
Tentacle Tech
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Objective

• Knowledge Sharing
• Brainstorming about AMS
• Strategize and plan AMS as one of our offerings
• Market pitch focus areas

Tentacle Tech
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Whats AMS Application Management Services

• SAP Application Management Services (AMS) are
  services provided by various organizations to
  companies that need to outsource some or all of
  their SAP enterprise application support
• Key Factors for AMS are-
• Time to Value is core
• Delivery by experts qualified consultants
• Extended arm of client
• Follow best process control
• Need Perfect system policies to track, handle
  manage issues

Tentacle Tech
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Why AMS Application Management Services

• High Availability of system
• Trained qualified consultants for support
  operation
• Reduced risk, reliable and sustainable operations
• Lowered total cost of ownership (TCO)
• Agility to align with changing business
  environments
• Allows customer to focus on core competencies

Tentacle Tech
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SAP Application Management Services
Application Lifecycle Management (Onsite/
Offshore)
Enterprise Resource Planning
Human Capital Management
? ?
S/4HANA ( On Prem ) Bespoke Process Implementation
Organization management Time Management Payroll
? ? ? ? ? ?
Incident Management Change Management Mini
Projects
Personnel Actions
Customer Relationship Management
Recruitment Management Objective Setting
Appraisal Management
Lead to Order Management Customer
Service e-Services Management
? ? ? ?
Learning Management Benefits Management
? ?
Business Communication Management
Patches
Version Upgrades
Supply Chain Management
Financial Supply Chain Management
Treasury Management Business Planning Financial
Consolidation Banking Communication
Management Governance Risk and Compliance
? ?
Supplier Relationship Management Advanced
Production Planning Optimization
? ? ? ? ?
General Housekeeping Lights On Services
e-Procurement
?
Remote Infrastructure Management
Tentacle Technologies
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AMS models
Dedicated Onsite
Blended Hybrid Customer and Partner Premises
Dedicated Offshore Dedicated Offshore
Consultants Dedicated Offshore Support Project
Coordinator
Shared Offshore Shared services from Pool of SAP
Consultants cutting across various SAP Modules
Onsite Consultants Both Functional and
Technical Consultants cutting across various SAP
Modules
Periodic rotation of SAP consultants
Features
Features
Features Economical
Features Fixed Hourly support hours per month
Immediate response resolution to incidents
Dedicated onsite resources Core Users can
have direct interaction with the support team
Customer driven priority setting for Incidents
Vs Enhancements
Balanced and Economical SPOC for all issues
Effective response and resolution to Issues
Dedicated onsite resources on rotational basis
Customer driven priority setting Maximum of 10
days consultant onsite
Reduced overhead costs SPOC for all issues
Focus on timely response and resolution to
Issues Dedicated resources Weekly meetings,
Video conference with Offshore team
Cost effective
SPOC for all issues Response and
resolution based on severity Weekly meetings,
Video conference with Offshore team
Your extended offshore team
Tentacle Technologies
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AMS Expertise
12
50
12K
15K
AMS Customers
Support hours/ m
Specialized Industries
Users
80
150
AMS FTEs
AMS Projects
PCOE Certified
Practice Lead Structure
Tentacle Technologies
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Any strategies queries please?
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