Call center platforms Market is set to witness a stable CAGR in the forecast period of 2020-2027

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Call center platforms Market is set to witness a
stable CAGR in the forecast period of 2020-2027
Call center platforms Market Offering (Software
and Service), Platform (Outbound Dialer, Inbound
Voice, Web Chat, Omni channel Agent, Social
Media, Email, Messaging, and Others),
Organization Size (Large Organization and Small
Medium Organization), Deployment Model
(On-Premise, Hybrid and Cloud), Industry (IT and
Telecommunication, Banking, Financial Service and
Insurance, Retail, Healthcare, Government, Travel
Hospitality, Transport Logistics, Media
Entertainment, Education, Manufacturing, Energy
Utilities, and Others), Country (U.S., Canada,
Mexico, Brazil, Argentina, Rest of South America,
Germany, France, U.K., Netherlands, Switzerland,
Belgium, Russia, Italy, Spain, Turkey, Rest of
Europe, China, Japan, India, South Korea,
Singapore, Malaysia, Australia, Thailand,
Indonesia, Philippines, Rest of Asia-Pacific,
Saudi Arabia, U.A.E, Egypt, Israel, South Africa,
Rest of Middle East and Africa), Market Trends
and  Forecast to 2027
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Report Description
Global call center platforms market is expected
to gain market growth in the forecast period of
2020 to 2027. Data Bridge Market Research
analyses that the market is growing with the CAGR
of 15.2 in the forecast period of 2020 to 2027
and expected to reach USD 63,632.69 million by
2027 from USD 20,643.63 million in 2019. Rising
adoption of IOT among the enterprise is expected
to drive market of call center platforms. Call
center platforms allow the business to better
connect with their customers, as it allow the
business to streamline their customer data with
business that allow the company to sustain their
position in the market. Growing adoption of
connected devices trend among the enterprise is
one of the prominent factors that drive the
growth of the call center platforms market. For
instance, it has been witnessed  that  there will
be around 400 million IoT devices at the end of
2016 and that projected to reach 1.5 billion in
2022, or around 70 percent of the wide-area
category. Thus, growing adoption connected
devices provide benefit to call center agents in
terms of helping customers with as many possible
devices which allow the company to sustain their
customer for longer period of time.
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Major Key Players

• Some of the major players operating in this
  market are
• IBM Corporation
• Oracle
• SAP SE
• Nuance Communications, Inc.
• Amazon Web Service, Inc.
• Avaamo,
• Talkdesk, Inc
• Creative Virtual Ltd.
• Aspect Software Inc

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Market Segmentation

• By Offering   (Software and Service)
• By Platform  (Outbound Dialer, Inbound Voice,
  Omni channel Agent, Social Media)

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Regional Analysis

• Based on geography, the market is segmented into
  five geographical regions
• North America
• Europe
• Asia-Pacific
• South America
• Middle East
• Africa

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