Chatbots Market

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Global Chatbots Market Industry Trends and
Forecast to 2025
Global Chatbots Market, By Type (Software,
Services), By Usage (Websites, Contact Centres,
Social Media, Mobile Platform), By Industry
Vertical (Financial Services, Healthcare,
Communication, Retail, Travel and Hospitality,
Government, Education, Utilities), By Deployment
Type, By End User (Small and Medium Enterprises,
Large Enterprises)
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Report Description
Global Chatbots Market is expected to reach USD
4125.3 Million by 2025, from USD 750.3 Million in
2017 growing at a CAGR of 36.5 during the
forecast period of 2018 to 2025. Chatbots is a
computer program designed to simulate chat with
human users, over the Internet. It conducts
conversation via auditing and textual messages.
These are the computer programs that imitate
conversation with people using artificial
intelligence. The chatbot ecosystem includes
several cross-linking features that enable
enhanced performance of chatbots in various
applications. Many companies prefer in-built
chatbots on their websites as they facilitate
companies in providing immediate customer
interaction.
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Major Key Players

• Some of the major players operating in this
  market are
•  IBM
• Nuance Communications, Inc.
• eGain Corporation.
• Creative Virtual Ltd.
• Artificial Solutions
• Next IT Corp.
• 247.ai, Inc.
• CX Company
• Speaktoit, Inc.

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4
Market Segmentation

• By Type (Software, Services)
• By Usage (Websites, Contact Centres, Social
  Media, Mobile Platform)
• By Industry Vertical (Financial Services,
  Healthcare, Communication, Retail, Travel and
  Hospitality, Government, Education, Utilities)
• By Deployment Type
• By End User (Small and Medium Enterprises, Large
  Enterprises)

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Regional Analysis

• Based on geography, the market is segmented into
  five geographical regions
• North America
• Europe
• Asia-Pacific
• South America
• Middle East
• Africa

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