Artificial Intelligence (AI) in Contact Center Market 2020 Global Industry Revenue by Growth Rate, Applications, Types, Business Size, Share, and Demand Forecast to 2025

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Artificial Intelligence (AI) in Contact Center
Market

• by Component (Computer Platforms, Solutions,
  Services), Deployment (Cloud, On-Premise),
  Application (BFSI, Telecom, Retail E-Commerce,
  Media Entertainment, Healthcare, Others), And
  by Region (North America, Europe, Asia Pacific,
  Middle East Africa, South America), Global
  Forecast 2018 to 2028

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2
Utilization Of AI For Enhanced Customer Support
Services, 247 Service Availability, And
Omnichannel Communication Has Led To AI In
Contact Center Market Growth

• Adoption of AI-powered bots or software in the
  contact centers improves issue handling
  experience and involves an agents enthusiasm and
  attention to work in an otherwise chaotic
  environment. Moreover, AI-enabled bots can offer
  support to several customers simultaneously
  unlike a human agent, who might be capable of
  handling limited clientele at a time. Hence, he
  global Artificial Intelligence in the contact
  center market size is projected to reach USD 21
  Billion by 2028.
• The extended usage of big data, and machine
  learning technology, along with artificial
  intelligence and probabilistic logic has paved
  the way for greater development of AI in the
  computer vision industry past few years. The
  evolution of the Internet of Things (IoT) has
  also fueled the growth momentum of the industry
  with its various applications in the advancements
  of the interactive software platform. The
  industry players operating within the AI in the
  computer vision market are investing significant
  resources in continuous product development to
  keep up with the market dynamics.
• Based on the application, the market is segmented
  into BFSI, healthcare, media entertainment,
  retail e-commerce, telecom, travel
  hospitality, and others. The BFSI segment is
  likely to dominate the AI in the contact center
  market in 2019. This sector forged the use of
  IVAs/chatbots/ across different operations.
  Presently, the sector signifies the highest
  implementation of call center solutions and
  platforms concerning other industry verticals.
  The contact center AI solutions facilitate
  insurance and financial institutions in
  impeccably connecting with their clients,
  decreasing the customer churn, and enhancing
  customer experience.

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Utilization Of AI For Enhanced Customer Support
Services, 247 Service Availability, And
Omnichannel Communication Has Led To AI In
Contact Center Market Growth

• The global AI in the contact center market is a
  wide range to North America, Europe, Asia
  Pacific, South America, and the Middle East
  Africa. North America is considered a mature
  market in the AI in contact center applications,
  owing to an outsized presence of an organization
  with the availability of technical expertise and
  advanced IT infrastructure. The US and Canada are
  the highest contributory countries to the
  expansion of the AI in the contact center market
  in North America.
• The major players of the global AI in contact
  center market are IBM, Google, AWS, Microsoft,
  SAP, Oracle, Artificial Solutions, Nuance, Avaya,
  Haptik, NICE in Contact, EdgeVerve, Avaamo,
  Inbenta, Rulai,Kore.ai, Creative Virtual, and
  more. The AI in the contact center market is
  fragmented with the existence of well-known
  global and domestic players across the globe.
• Browse the complete report on _at_
  https//www.adroitmarketresearch.com/industry-repo
  rts/artificial-intelligence-ai-in-contact-center-m
  arket

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Key segments of the global AI in Contact
Center market

• Component Overview, 2018-2028 (USD Billion)
• Computer platforms
• Solutions
• Services
• Deployment Overview, 2018-2028 (USD Billion)
• Cloud
• On-premises
• Application Overview, 2018-2028 (USD Billion)
• BFSI
• Healthcare
• Media Entertainment
• Retail eCommerce
• Telecom
• Travel Hospitality
• Others

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Key segments of the global AI in Contact
Center market

• Regional Overview, 2015-2025 (USD million) (Kilo
  tons)
• North America
• Europe
• Asia Pacific
• Central South America
• Middle East Africa
• Purchase a single user copy of the global AI in
  Contact Center market report_at_ https//www.adroitma
  rketresearch.com/researchreport/purchase/1650

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