How AI Chatbots Are Disrupting the Healthcare Industry - ESDS

1
ESDS Software Solution Pvt. Ltd.
The Digital Transformation Catalyst
https//www.esds.co.in
2
How AI Chatbots Are Disrupting the Healthcare
Industry
3
gt40
People Agreed AI will drive the healthcare
industry in coming 3 years
4
The healthcare industry has always been themed
around providing services to a patient without
causing delay or compromise. Healthcare providers
can leverage the services of a Chatbot service
for various uses. With chatbots, connections to
the patients can be made simpler at any point in
time. Also, they can be used for delivering
best-in-class healthcare services to surpass
their pre-set expectation levels.
5
The healthcare industry has already started
leveraging various forms of AI like- predictive
analysis and machine learning for addressing
different issues. Also, there has been a vast
adoption of chatbots in different industries the
healthcare industry is also looking to leverage
chatbots to reduce the burden on healthcare staff.
6
How Chatbots Help
7
Today, the healthcare chatbots, either in text or
voice-based interfaces, are being relied much
more on than humans for getting regular
assistance towards patient wellness and care. Out
of the various uses, the most popular deployment
is using these bots as a symptom identifier for
both- patients and doctors. A smart digital
assistant is also emerging as one of the most
significant applications for doctors as well as
patients.
8
Answering FAQs
For any website, the FAQ section contains the
most common elements. Using the services of any
provider, this section can be modified as an
interactive chatbot on the website homepage. Such
chatbots can be dedicated to answering the
general queries that patients have and also make
it easier for the patients to find information
quickly. With the deployment of chatbots, they
can serve as a one-stop solution to get answers
for all the common queries in rapid time.
9
Fixing the Appointment
Chatbots in healthcare can be used for scheduling
a doctors appointment quickly. A chatbot can
address the needs of a medical organization for
allowing the patients to book an appointment with
a doctor without actually contacting a
receptionist. Patients can also choose their
doctor, desired time slot, and even enter
additional information regarding the symptoms so
that the doctor/physician is pre-briefed about
the patients visit.
10
Checking Symptoms
Chatbots that use NLP can determine a patients
requests irrespective of the variation in inputs.
NLP can be useful for achieving enhanced accuracy
of responses, and this is essential when it comes
to checking the symptoms. Based on the
pre-fetched inputs, the chatbots can use the
information and help the patients to narrow down
the ailment cause driven by their symptoms.
Leveraging bots for checking the symptoms is a
win-win scenario for both- patients and doctors.
Patients can save their time for treatment of
minor ailments, whereas doctors can focus on
treating patients that need more focus.
11
Other applications of AI in Healthcare
Besides chatbots, the healthcare industry also
leverages AI for bringing disruptions towards
enhancing patient and doctor experience. AI can
be used for looking after wellness, patient
diagnostics, and driving operational
technologies. AI is also being leveraged by the
doctors and other healthcare staff to become
highly efficient and productive. In todays time,
with the whole world facing the global pandemic,
various technology companies like ESDS are
helping the healthcare industry to combat the
pandemic through their advanced
solutions for rapid detection of COVID-19.
12
Conclusion
AI in healthcare has already shown a regular
usage in the past few years. The impact of AI is
indeed significant as it can enhance both-
patient and doctor experience. Talking about
chatbots in healthcare, they can replace humans
for certain functions and also making the process
more efficient by saving money for patients as
well as doctors. These chatbots also can serve as
the first line of interaction for the patients
13
Thank You
https//www.esds.co.in