Cloud Call Center

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Cloud Call Center

• Enhance And Strengthen Your Customer Engagement.

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Customized Call Center For Your Business

• Go2Markets feature-rich cloud call center allows
  you to handle and manage the inbound and outbound
  calls. Our powerful features will help you to
  enhance your teams productivity and customer
  experience. Its a web-platform used for handling
  customer calls and interactions. This web can be
  accessed from anywhere in the world. Cloud Call
  Center helps in eliminating the need for a
  physical infrastructure which will reduce
  operational costs and can be scaled as per the
  customer requirement.

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Why Your Business Need our Cloud Call Center
Solution
Quick and Easy Setup
Save Time and Money
Amazing Caller Experience
Improve Agents Efficiency
Superior Customer Experience
Pay As You Go

• You can set up an in-house cloud call center just
  in few minutes. No installation required.

• You dont need to spend money on any additional
  software or hardware. Save time and money.

• Our Cloud call center provides an amazing calling
  experience to your callers with power packed
  features.

• Our featured-rich cloud call center helps your
  agents resolve calls and queries with greater
  precision.

• Our cloud call center will handle a large number
  of calls and you can solve callers queries
  quickly.

• As the name suggests, our call center is
  completely cloud based. Only pay for what
  features you use.

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Experience Powerful Features of Our Cloud Call
Center
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1.Smart Dashboard

• Our powerful and smart dashboard allows you to
  check all statistics and call reports.

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2.Live IVR

• Our IVR system allows you to create your IVR flow
  in real-time. Experience the power of our IVR
  system

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3.Custom Call Flow
Easily customize your call flow and create
multi-level IVR. Add menu options according to
your need.
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4.Call Monitoring
You can monitor and track your agents real time.
It will help to improve your customer service.
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5.Smart Call Routing
Our smart call routing will route the calls to
the right person and department without failure.
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6.Call Forwarding
You can easily forward the calls to other agents
while youre busy on another call.
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7.Call Recording
You can record all your incoming and outgoing
calls. You can download these any time.
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8.Automated Dialer
No more manual number dialing with our automated
dialer. Improve agents productivity.
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9.Sticky Agent
Our sticky agent feature helps you to connect to
the same agent again based on past calling
history.
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10.Click to Call
A convenient way for your website visitors to
call you with just a click.
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11.Text to Speech
Our powerful Text To Speech (TTS) feature enables
you to convert your text into voice.
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12.CRM Integration
Easily integrate your CRM software with our cloud
Call Center just in minutes.
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13.Live Call Reporting
Track real-time report and monitor your all
calls. Check the complete report at any time.
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14.Download Excel Report
You can easily download all call logs and report
in excel or .csv format. Or send to your email.
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15.Agent Productivity
Graphical reports are available to analyse the
ability of customer service agents to handle
incoming and outgoing calls. This helps in
reducing the overall cost per call by increasing
the call volume.
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Contact Us

• Email info_at_go2market.in
• Mobile No 91 8595 08 08 08
• Website www.go2market.in/cloud-call-center/

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Thank You
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