Client Of The Week – A Video Production Company From New York

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Client Of The Week A Video Production Company
From New York
CASE STUDY
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Introduction
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Introduction
CaptioningStar has been the choice across
multiple domains for their streamlined captioning
workflow and perfect accuracy. Of course, thats
what each of us look for in a captioning service
provider, right.
When working with varied client base,
understanding and interpreting each clients
expectation is little complicated. But, with a
deep client-centric focus and vast experience in
this field, we could easily perceive each
clients requirements and deliver more than what
they expect.
We are working with no less than 100 trusted
clients from media and video production
companies, to hospitals, schools and universities
to digital marketing agencies and many such
diversified fields.
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Each captioning requirement is unique. And so,
every captioning story of ours is as interesting
as well. Recently, we had a chance to work with a
leading video production company in Texas, and
they had a list of queries.
To our pleasure, each of the solution we offered
gave a huge relief and put a smile to their face.
It really was an unforgettable moment.
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Our Clients Background..
A leading video production company in Texas once
was in demand of closed captions for their videos.
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The video production company produced appealing
videos for its clients of many major domains.
From VIP interviews, brand marketing, brand
awareness videos, e-learning videos to social
media videos, they have been delivering engaging
videos for many years.
Also, the video production company has a chain of
medical practices focused primarily on womens
health and wanted to create compelling and
informative waiting room videos. Comprising
either of doctor interviews, patient
testimonials, a virtual tour of the hospitals,
explanation of health procedures, doctors
answers to frequently asked questions, health
awareness programs or could even be videos that
boost patients morale thereby decreasing their
stress.
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Our Clients Actual Requirement
The video production company required open
captions for their waiting room videos. They
needed the captions to be burnt to the video
because when played in a hospital or health
center, the captions would automatically display
without the need for any manual operation.
Our client put forward a plain and
straightforward requirement list over the phone
call.
They required open captions for their 100 health
related videos in their Vimeo platform, each of
which was about 2 minutes long.
They wanted a simple solution for transfering the
videos over to the captioning service provider.
Also, they required the transcription of the
videos first, for approval, before they could be
burnt as captions. Finally, they wanted to stream
the video from their own server.
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Challenge
The video production company was seeking a
captioning service that would meet all these
expectations.
After several Google searches, and enquiries with
many of the top captioning services, they were
disappointed and felt that none was up to the
task, as many didnt offer all this in a package,
and some seemed to offer, but, quoted huge price
for these services.
Their huge problem was the lack of a good and
accessible solution to have their videos
delivered to the captioning provider. For such
large volumes of files in Vimeo, it wasnt an
easy task to upload each file one by one to the
service provider.
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The video production company felt it as an
additional task in their busy schedule. It also
would halt all their other chores. Which, at that
point, made them feel fed up and hopeless.
So, they decided to give up on looking for a
better captioning service with a complete
solution and rather go with any captioning
company and simply share with them their Vimeo
accounts password. This meant the captioning
company could download the videos themselves, but
it also meant that the client had to compromise
on their secure information.
However, as fate would have it, finally, through
a friends reference, the video production
company found CaptioningStar and they were
immensely pleased to know about our iTranscript
platform.
Integrations are made easy now for captioning
platforms with iTranscript. Know more about our
iTranscript user-friendly interface. Click here
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Our iTranscript Platform
iTranscript- A simple and effective captioning
platform where you can upload your n number of
files, download, edit and also track the
captioning status of your files.
Yes, all within a single and secured application.
But, the most important thing is, iTranscript has
been integrated with major video and audio
platforms like YouTube, Vimeo, Soundcloud and the
list goes on.
All that the video production company had to do
was, just signup with our iTranscript account and
choose the platform to be integrated. Thats it.
Your files will be listed and you can select the
files to be captioned or transcribed and you are
done.
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You can also receive the transcripts/captions
through the same iTranscript platform and its
again just a click to download, with guaranteed
100 confidentiality of your content.
Get to know more about iTranscript and its
features at https//www.transcriptionstar.com/iTra
nscript-features.html
Our Streamlined Captioning Process- A Plain
Approach
We explained the detailed working of our
iTranscript platform, and our client was taken
aback by our transparency in the process and was
pleased to give us the project.
Client We have inquired many captioning services
before reaching you. But none of them explained
to me their services in detail like the way you
did. Now I believe that you can deliver better
results
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Then, once integrated, our sales expert asked our
client to select the 100 health segments in the
iTranscript account which they wanted to caption.
But, at this point, we felt some sort of
hesitance in their response. Curious we asked
about it, and they replied that they were
doubtful about the accuracy of our captions since
the audio contains many medical terminologies.
They were afraid whether the words would be
misspelled.
Sales team No worries about accuracy when you
are working with Captioningstar. Do you know? Our
team comprises of professional transcribers and
captioners who have several years of experience
in this field. Moreover, we do medical
transcription services for many hospitals and
clinics. We have a team of transcribers who are
well-versed in medical terms
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The video production company was fully content
after this.
Client Thats really great. I am more than happy
to know about this fact. Its like CaptioningStar
is designed in such a way to please me,
satisfying all my requirements. Thank you so
much. Eager about your end results.
The process begins
Once, we had their Vimeo account integrated and
the files to be captioned were selected by our
client, the transcription process begins.
Our captioners received the selected files and
begin transcribing the videos. And as per our
clients request, the transcripts were then sent
across to them for approval.
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In a day, we got their approval, and then the
captions were burnt to the videos as open
captions.
After embedding captions, the files underwent
nearly 5 stages of quality checks by our quality
analysts to maintain more than 99 accuracy.
Once the quality check was done, captions
embedded files were uploaded to their servers as
they requested. All this done before the given
turnaround time.
The client was delighted with our service and we
could hear a gleeful chuckle in her voice.
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The Conclusion To This Success Story
The client streamed the open-captioned videos in
her Vimeo account and was happy with the audience
response and views.
Since our client was very happy and satisfied
with our service, accuracy, delivery time and
responsiveness, she promised to work with us on
her ongoing captioning project every month.
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Client It is really a great experience working
with CaptioningStar. Your results were more than
my expectations. Your integration platform saved
much of my time and your service saved me
dollars. And I have promised to load you with the
ongoing captioning projects for every month and
gonna make you super busy, and she laughed.
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THANK YOU
108-44 63rd Rd, Queens, NY 11375, United States
Info_at_captioningstar.com 1 707-200-4628