Introduction of Community Cloud with its Benefits | QR Solutions Pvt Ltd

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COMMUNITY
CLOUD 1
www.qrsolutions.in
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Introduction
Salesforce Community Cloud is an online social
platform for companies to create branded sites
connecting customers, employees, and partners
with each other. By streamlining your key
business operations and extending them
across departments and offices, everyone who
is part of your business ecosystem can
execute his or her work in real-time,
support customers more effectively, and close
deals faster. You can leverage your CRM data by
directly connecting with your community or any
third-party system. Overall, the online community
software gives your company the ability to build
customized and branded communities for seamless
enterprise collaboration and streamlined business
processes. Why Should We Use Community? Customer
communities can be used for support and feedback.
For companies with a B2B business, partner
communities can be used for qualifying leads,
tracking revenue, and providing product
information and training. And internal employee
communities can be resources for HR and IT
information, as well as a place for discussion
and collaboration. Salesforce Community Cloud
empowers companies of any size to create
communities that are customized, on-brand, and
optimized for mobile. Library of scalable
templates, no coding is necessary. As a
Salesforce product, Community Cloud offers
seamless integration with Salesforce CRM
data opportunities, leads, activities,
etcetera.
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Benefits by Using Community

• Community Cloud reduces those time and
  labor costs by helping your partners and
  customers help themselves. They can get the
  information they need by way of the content
  youve populated your online community with and
  the content that has been generated by other
  users.
• A good online community will result in a slowed
  stream of support calls and emails and will
  reduce your role to one largely of website
  maintenance and updates and community management.
• Types of Communities in Salesforce
• There are basically two types of Communities in
  Salesforce which are as following
• Internal Community
• External Community
• Internal Community
• The Internal community is used for the members
  who are directly part of the organization
  i.e.Employees.
• External Community
• External Community is created for the users who
  are not directly part of the organization.

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Types of External Community
Partner Community Partners are not directly part
of the organization but still, they are very impor
tant for enhancing the business of organization.
Therefore, Salesforce has provided this platform
of Partner Customer Community Using this platform
an organization can interact with its customers.
This helps them in solving the customers
problem. It also helps them in understanding the
Customers requirements. Types of Community User
Licenses Salesforce has divided Community User
Licenses basically into two parts which are as
follows Internal User License Employee
Community is an internal user license that has
access to 10 custom objects and tabs. It also has
access to Accounts and Contacts. External User
License There are 3 types of External User
licenses Which are as follows
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Salesforce Community Cloud Features
Business Integration Personalization
Customization Branded Community Mobile
Optimization Case Escalation Knowledge Base and
QA E-commerce Salesforce Automation Community
cloud security Community Cloud is built on the
trusted Salesforce platform. The robust and
flexible security architecture of the platform is
relied on by companies around the world,
including those in the most heavily regulated
industries from financial services to
healthcare to government. It provides the highest
level of security and control over everything
from user and client authentication through
administrative permissions to the data access and
sharing model.
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