Customer Relationship Management (CRM) Market by Product Type, Distribution Channel, End User 2024-2032

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Global Customer Relationship Management (CRM)
Market Research and Forecast Report 2024-2032

• Format PDFEXCEL

2023 IMARC All Rights Reserved
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About IMARC Group

• International Market Analysis Research and
  Consulting Group is a leading adviser on
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Report Highlight and Description

• According to the latest report by IMARC Group,
  titled "Customer Relationship Management (CRM)
  Market Global Industry Trends, Share, Size,
  Growth, Opportunity and Forecast
  2024-2032," the global customer relationship
  management (CRM) market size reached US 63.8
  Billion in 2023.
• Customer relationship management, commonly known
  as CRM, encompasses various solutions and
  software utilized by organizations to handle
  external interactions and customer relationships
  effectively. It serves as a repository for
  customer data, identifies sales prospects, tracks
  service issues or grievances, and manages
  marketing campaigns.
• Furthermore, it aids in optimizing sales,
  accounting, and overall management by granting
  real-time access to a centralized database,
  thereby reducing reliance on paperwork and
  enhancing communication efficiency. Over the past
  years, CRM solutions have garnered significant
  popularity across diverse sectors such as
  banking, financial services and insurance (BFSI),
  telecommunications, retail, healthcare,
  government, and education.
• Request for a PDF sample of this report
  https//www.imarcgroup.com/customer-relationship-m
  anagement-market/requestsample

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Report Description

• Global Customer Relationship Management (CRM)
  Market Trends
• CRM systems are in high demand in the industry
  due to their capacity to improve customer
  service, develop better brand-customer
  connections, and increase client acquisition and
  retention. This is primarily driven by the
  growing need for automated customer involvement
  to improve the entire customer experience.
  Furthermore, the use of digital channels, mainly
  social media platforms, for brand interactions is
  contributing to the rising demand for CRM
  solutions. Enterprises are also adopting
  efficient tools to manage customer data and
  leverage actionable insights for informed
  decision-making. Additionally, the shift from
  push marketing to pull marketing strategies is
  fueling market expansion. The adoption of
  work-from-home policies, prompted by the COVID-19
  pandemic, is further encouraging organizations to
  adopt CRM solutions for effective customer
  interactions in remote-working environments.
  Moreover, the integration of CRM software with
  advanced technologies including artificial
  intelligence (AI), the Internet of Things (IoT),
  and big data is driving product demand. Several
  other factors, such as the increasing popularity
  of cloud solutions, rapid digitization, and
  advancements in business intelligence
  technologies, are also contributing to a positive
  market outlook.
• Looking forward, IMARC Group expects the market
  to reach US 151.5 Billion by 2032, exhibiting a
  growth rate (CAGR) of 9.9 during 2024-2032.
• View Report TOC, Figures and Tables
  https//www.imarcgroup.com/customer-relationship-m
  anagement-market

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Report Segmentation

• Breakup by Component
• Software
• Services
•  
• Breakup by Deployment Mode
• On-premises
• Cloud-based
• Breakup by Organization Size
• Small and Medium-sized Enterprises
• Large Enterprises
• Breakup by Application
• Customer Service

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Report Segmentation

• Customer Experience Management
• CRM Analytics
• Marketing Automation
• Salesforce Automation
• Others
• Breakup by Industry Vertical
• BFSI
• Retail
• Healthcare
• IT and Telecom
• Discrete Manufacturing

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Report Segmentation

• Government and Education
• Others
• Breakup by Region
• North America
• Asia-Pacific
• Europe
• Latin America
• Middle East and Africa

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Competitive Landscape with Key Players

• Insightly Inc.
• International Business Machines Corporation
• Microsoft Corporation
• Oracle Corporation
• Pegasystems Inc.
• Ramco Systems Limited (The Ramco Cements Limited)
• Sage Group plc
• Salesforce Inc.
• SAP SE
• SugarCRM Inc.
• Zoho Corporation Private Limited.

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Key Questions Answered in the Report
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Key Questions Answered in the Report
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Table of Contents

• 1    Preface2    Scope and Methodology    2.1  
   Objectives of the Study    2.2  
   Stakeholders    2.3    Data Sources       
  2.3.1    Primary Sources        2.3.2  
   Secondary Sources    2.4    Market Estimation 
        2.4.1    Bottom-Up Approach        2.4.2  
   Top-Down Approach    2.5    Forecasting
  Methodology3    Executive Summary4  
   Introduction    4.1    Overview    4.2    Key
  Industry Trends5    Global Customer Relationship
  Management (CRM) Market    5.1    Market
  Overview    5.2    Market Performance    5.3  
   Impact of COVID-19  5.4    Market Forecast
• 6     Market Breakup by Component
• 6.1 Software
• 6.1.1 Market Trends
• 6.1.2 Market Forecast
• 6.2 Services
• 6.2.1 Market Trends
• 6.2.2 Market Forecast
• 7 Market Breakup by Deployment Mode
• 7.1 On-premises
• 7.1.1 Market Trends
• 7.1.2 Market Forecast       

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Table of Contents

• 7.2 Cloud-based
• 7.2.1 Market Trends
• 7.2.2 Market Forecast
• 8 Market Breakup by Organization Size
• 8.1 Small and Medium-sized Enterprises
• 8.1.1 Market Trends
• 8.1.2 Market Forecast
• 8.2 Large Enterprises
• 8.2.1 Market Trends
• 8.2.2 Market Forecast
• 9 Market Breakup by Application
• 9.1 Customer Service
• 9.1.1 Market Trends
• 9.1.2 Market Forecast
• 9.2 Customer Experience Management
• 9.2.1 Market Trends
• 9.2.2 Market Forecast
• 9.3 CRM Analytics
• 9.3.1 Market Trends

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Disclaimer

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  registered trademarks of their respective
  companies.

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