Telephone System Recommendation

1
Telephone System Recommendation

• Technology Advisory Committee

2
Overview - Process

• GOAL
• Review technology choices for VoIP phone system
• Deliver greatest features and reliability at best
  cost.
• PROCESS
• Define users/requirements
• Baseline features and benefits agreed upon
• Understanding of County technology roadmap
• Focus on reliability, scalability, future path
  and service
• Savings without service/features compromise
• Most major vendors presented
• Avaya, Cisco, Siemens, Altigen
• Outsourcing vs. In-house

3
Financial

• Original estimate gt300,000
• After due diligence lt100,000
• Monthly cost savings 400 - 1,200

4
Results/Recommendation

• Outsource
• All features at onset, non-modular
• Reduced risk of obsolescence
• Reduced dependence on shared IT staff
• Proximity
• Increased Quality of Service and Service Level
  Agreements
• Best migration path to transition to county at
  when viable
• What if?
• Equipment would already be purchased
• Easy to switch vendors
• Consider in-house system at that time.

5
Recommended Vendor

• National CLEC / Reynwood Communications
• CEO Richard Kelly
• Locally based (service/maint.)
• Track record with other municipalities
• Robust, locally hosted infrastructure
• Considering 3 year term
• SLAs to be negotiated

6
How Did We Get Here?

• Any relevant historical information
• Original assumptions that are no longer valid

7
Available Options

• State the alternative strategies
• List advantages disadvantages of each
• State cost of each option

8
Recommendation

• Outsourcing
• Best Option for the following reasons
• Immediate access to all services at move in
• Ideal for future switch to County services
• Robust infrastructure (local)
• Proximity for Service/Maintenance (1/4 mile)
• What if?
• Consider in-house purchase
• Switch to alternative Outsourcing Vendor.
• Crossover to County