Civilian Human Resource Agency South Central Region

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Civilian Human Resource AgencySouth Central
Region
Fort Gordon Attitude Survey Results

• Dave Brooks, Director
• April 21, 2004

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Civilian Human Resource AgencySouth Central
Region
Attitude Survey Results - Civilian Employees

• Dave Brooks, Director
• April 19, 2004

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Attitude Survey ResultsCivilian Employees
Satisfaction with Civilian Personnel Service
2. The personnel office treats people courteously
Favorable
Neutral
Unfavorable
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Attitude Survey ResultsCivilian Employees
3. The personnel office keeps people informed
about important changes in personnel rules and
benefits.
4. If my supervisor cant help me with an
employee matter, I can get information or help
from the personnel office.
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Attitude Survey ResultsCivilian Employees
5. I have no problems finding or getting access
to the appropriate personnel office staff member
to get the information or service I need.
6. The staff of the personnel office acts with
integrity.
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Attitude Survey ResultsCivilian Employees
7. Based on recent experience, rate the overall
quality and timeliness of service on processing
personnel and pay actions.
8. Based on recent experience, rate the overall
quality and timeliness of service on discipline,
complaints, and performance appraisal.
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Attitude Survey ResultsCivilian Employees
9. Based on recent experience, rate the overall
quality and timeliness of service on counseling
employees on issues such as benefits, leave,
hours of work, and workers compensation.
10. Based on recent experience, rate the overall
quality and timeliness of service on training.
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Attitude Survey ResultsCivilian Employees
11. Based on recent experience, rate the overall
quality and timeliness of service on job and
promotion information.
12. Overall, the quality of service given by the
personnel office is
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Attitude Survey ResultsCivilian Employees
13. Overall, the timeliness of service given by
the personnel office is
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Civilian Human Resource AgencySouth Central
Region
Attitude Survey Results - Civilian Supervisors

• Dave Brooks, Director
• April 19, 2004

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Attitude Survey ResultsCivilian Supervisors
Satisfaction with Civilian Personnel Service
Satisfaction with Training and Development
Favorable
Neutral
Unfavorable
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Attitude Survey ResultsCivilian Supervisors
2. The personnel office keeps me informed about
the status of personnel actions.
3. The staff who provides personnel services
have a good understanding of my work units
operation and mission.
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Attitude Survey ResultsCivilian Supervisors
7. The personnel office treats people
courteously.
8. The personnel office keeps people informed
about important changes in personnel rules and
benefits.
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Attitude Survey ResultsCivilian Supervisors
9. I have no problems finding or getting access
to the appropriate personnel office staff member
to get the information or service I need.
10. The staff of the personnel office acts with
integrity.
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Attitude Survey ResultsCivilian Supervisors
11. Based on recent experience, rate the overall
quality and timeliness of service on processing
personnel and pay actions.
14. Based on recent experience, rate the overall
quality and timeliness of service on advising on
reorganizations.
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Attitude Survey ResultsCivilian Supervisors
15. Based on recent experience, rate the overall
quality and timeliness of service on handling
reduction-in-force.
16. Based on recent experience, rate the overall
quality and timeliness of service on advising on
planning and projecting human resource needs.
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Attitude Survey ResultsCivilian Supervisors
17. Based on recent experience, rate the overall
quality and timeliness of service on counseling
employees on issues such as benefits, leave,
hours of work, and workers compensation.
18. Based on recent experience, rate the overall
quality and timeliness of service on discipline,
complaints, and performance management.
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Attitude Survey ResultsCivilian Supervisors
19. Based on recent experience, rate the overall
quality and timeliness of service on training.
20. Based on recent experience, rate the overall
quality and timeliness of service on awards.
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Attitude Survey ResultsCivilian Supervisors
21. Based on recent experience, rate the overall
quality and timeliness of service on labor
relations.
22. Overall, the quality of service given by the
personnel office is
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Attitude Survey ResultsCivilian Supervisors
23. Overall, the timeliness of service given by
the personnel office is
63. I have had enough training in civilian
personnel administrative procedures.
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Civilian Human Resource AgencySouth Central
Region
Fort Gordon Attitude Survey Results

• Dave Brooks, Director
• April 21, 2004