PROJECT E-SETU

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e-Setu the Peoples Bridge
Reaching the unreached
PROJECT E-SETU ( Pilot e-governance Project of
UNDP- DOPT ( GOI ) at Jorhat District , Assam ,
India for IMPROVED CITIZENS ACCESS TO
INFORMATION AND GOVERNMENT SERVICES )
ASSAM
JORHAT
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4 private Kiosk at Teok, Panichokua, Pulibor ,
Rdholajan
LAN and 1 Govt. Kiosk at DC Office
DEPUTY COMMISSIONER OFFICE Jorhat
PROJECT E-SETU Project e-setu is the Pilot
e-governance initiative of Jorhat District,
Assam sponsored by UNDPDOPT (Government of
India), making Jorhat the first e-administration
District in the State of Assam and the entire
North East Region. Setu in the local language
means a Bridge and eSetu is the bridge between
the People and the Government. This Project
facilitates improved Citizens access to
Information and Government Services.
6 Circle Offices at Teok, Titabar, Jorhat East,
Jorhat west, Mariani , Kamalabari
2 Govt Kiosk at Titabar Majuli
Majuli SDM Titabar SDM
4 Private kiosk at Titabar, Borholla Mariani ,
Majuli
G2C Interface through Project e-Setu'
e-setu provides Efficient, Quick, Transparent,
People friendly, Single step delivery, And
Hassle free Services to the people

• e-setu brings.
• technology at people door steps
• bridges the digital divide
• enhances the accountability of administration

Commissioning of the Project honourable CM,
Assam inaugurated it on 21st January 2003
e-Setu the Peoples Bridge
Reaching the unreached
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Breaking the Natural Barrier Bridge to Majuli.
People cant but e-Setu
can..

• Majuli, one of the worlds largest river island
  and well known for rich vaishnavite culture falls
  in Jorhat district.
• Through the project e-setu this island has been
  connected digitally with the Deputy
  Commissioners office at Jorhat.
• Public Facilitation Center at Sub-Divisional
  Office, Majuli.
• Private kiosk at Garmur is running
  successfully and more will be opened in near
  future.
• Community Information Centers (CICs) at
  Kamalabari and Jhengraimukh are to be included in
  the near future

e-Setu the Peoples Bridge
Reaching the unreached
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A SNAPSHOT OF IMPROVED DELIVERY OF SERVICES
THROUGH E-SETU IN THE DISTRICT
e-Setu the Peoples Bridge
Reaching the unreached
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SWOT

• STRENGTHS
• Connectivity to Majuli
• Increased no. of services
• Increased no. of people accessing the system
• Quick prompt delivery through an efficient
  network

• WEAKNESS
• Inadequate Power supply and communication
• Back-end process is not IT-enabled and remains
  traditional
• Inadequately trained manpower

• OPPORTUNITIES
• People friendly
• Positive perception of the public
• Project itself can act as a change media for
  future integration of various developmental
  portals , schemes local governance

• THREAT
• Sustenance

e-Setu the Peoples Bridge
Reaching the unreached
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e-Setu the Peoples Bridge
Reaching the unreached
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Figure showing revenue collection through Govt
KIOSK , e-setu at DC Office, Jorhat
e-Setu the Peoples Bridge
Reaching the unreached
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Relative advantage of e-Setu to its citizens
vis-à-vis old system An example of Teok kiosk
Before e-Setu
After e-Setu
Particulars Cost /days
1. Transportation charges min 2 times to Jorhat which can be more sometimes ( _at_ Rs 7 per trip ) Rs 28.00 for 2 days
2. Incidental expenses ( Rs 10 per day) Rs 20
3. Time Min 2 man-days
4. Labour Both physical and mental
5. Delivery uncertain
Particulars Cost / Days
1.Transportation charges No charges
2.Incidental expenses nothing
3. Processing fees Rs 10.00
4. Time used to visit the Kiosk Half a man-day
5. Labour 2 visits to the KIOSK
6. Delivery Time bound
To get a service done one has to spend just Rs
10/-
To get a service done one has to spend minimum
Rs 48 /- directly plus indirect and opportunity
costs
e-Setu the Peoples Bridge
Reaching the unreached
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EXPANSION OF ACTIVITIES AND SERVICES

• Expansion of Centres
• 8 CICs
• 6 CIRCLE OFFICES
• MANUAL COLLECTION CENTRES
• PRIVATE KISOK CENTRES

• NETWORK EXPANSION
• EXTENSION OF LAN
• DISTRICT WAN TO ESTEND TO SP OFFICE, DTO OFF,
  MUNICIPALITY, ZILA PARISHAD ETC

FUTURE PLANS
PUBLICITY

• EXPANSION OF SRVICES
• PAYMENT GATEWAY MODULE
• ONLINE CERTIFICATE PRINTING
• DC ONLINE
• DISTRICT TRANSPORT SERVICES
• AGRICULTIURE AND VETENIRY SERVICES

CAPACITY BUILDING
IMPROVED INTER-OFFICE COMMUNICATION
POWER BACKUP FACILITY
BETTER CONNECTIVITY TO KIOSK CENTRES
e-Setu the Peoples Bridge
Reaching the unreached