BPI Forum Chair: John Morrissy, Greater Manchester ePartnership

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BPI ForumChair John Morrissy, Greater
Manchester ePartnership

• 6th November 2007
• Wigan Investment Centre
• The North West BPI Forum is a skills and
  knowledge development group run by Local
  Authorities for the regions BPI / BPR
  professionals

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Agenda
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Recent BPI support activity

• The LETsGO (BPI) group of practitioner events
• The Blackburn with Darwen Process Architecture
  Model in 2005
• The Cost to Serve Project in 2006
• The Cost Architecture Project
• Providing guidance to the CLG on the national
  Business Improvement Package website and content
• Chorley led Circle of Need concept project
• NPIP programme in Greater Manchester
• NVQ level 2 qualification in BPI

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Agenda
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Group Discussion Business Process Improvement in
the NW?

• John Morrissy, GMeP
• Phil Swan, NWeGG NW Shared Service Programme

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BPI in CSR-07
Source Value for Money in Local Government, CLG

• 3 year on year efficiency target
• Cumulative figure of 9.6bn over 3 years
• BPI collaboration proportion of total 3.5bn
• NW proportion for BPI / collaboration 400m

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BPI in CSR-07

• NI 14 Avoidable contact The average number, of
  customer contacts per received customer request
• Formula

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• Should we propose a strategic BPI support
  programme for the NW for the next 3 years?

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What would be your priorities?
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• Engaging leadership why?
• Developing good practice what?
• Putting framework contracts in place for
  temporary resources and training?
• Seminars and sharing good practice?
• Process database esd toolkit?
• An online community Facebook?
• Funding for capacity, by council or
  sub-regionally?

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Next steps

• Work up proposal
• Small group review in late Nov
• Circulate for feedback
• Submit proposal to NWs newly forming regional
  improvement and efficiency partnership