Municipal Services: Issuing Permits

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Municipal ServicesIssuing Permits

• Dr. Hatem ELKADI
• Government Services Delivery Program Director
• Ministry of State for Administrative Development
• hkadi_at_ad.gov.eg

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Municipal Services

• Building permits
• Commercial/industrial license
• Low cost housing
• Real Estate Taxation
• Street Advertisement permits
• Street works permits

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Generic Service Components

• Delivery Mechanism
• Request Application
• Documents Review
• Legal
• Technical
• Administrative
• External Agencies Approvals
• Fees Collection
• Issue Permit

• Service Process
• Legislations/Regulations
• Procedures
• Documents
• Fees

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Problems

• Weak Control
• Corruption
• Messy environment
• Lack of indicators

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Service Improvement Lines

• Process
• Legislations/Regulations
• Procedures
• Documents
• Fees
• Delivery Mechanism

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Process Improvement
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Commercial LicenseCurrent Steps (Snapshot)
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Building PermitCurrent Steps (Snapshot)
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Building PermitInternationally
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2-STEP Building PermitProposed Improvement
Investor
Architect
Certified Architect
Municipality
Fees Evaluation
Receive File
Fees Collection
File Legal Review
Review Approve Architectural Design
Check File Completion
Preliminary Legal Review
Collect Fees
Prepare File
Date Stamp
Issue Permit
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Process Improvement Requirements

• Certification Mechanism
• Legislation
• Regulatory Authority
• Control Mechanism
• Audit Mechanisms

• Utilities involvement
• Delegation
• Fees Collection
• Approvals
• Pre-approved maps
• Inter-agency Financial Clearance

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Delivery Mechanism Improvement
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Improvement Areas
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Citizen Service Center Conceptual Framework
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Citizen Service Center Layout
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Project Components 1- Services Automation

• Identification of Citizen Services
• Analysis of existing Business functions and
  processes
• Identify possible re-engineering areas
• Model the different workflows
• Develop application

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Project Components 2- Personnel / Training

• Basic training for all users
• Computer literacy
• Typing
• Basic Office packages
• Training of application users
• Advanced training on OS / DBMS / LAN
  administration
• Advance training on application administration
• Training on new business functions

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Project Components 3- Procedures Modifications

• Identify bottlenecks in existing/modified
  procedures
• Modify procedure
• Implement reviewed procedure
• Monitor and assess change and impact

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Project Components 4- ICT Infrastructure

• Identify workflows steps
• Identify computers needs (Clients Servers).
• Identify LAN/WAN needs
• Supply and install computers/licenses
• Install LAN/WAN cabling and Active Components

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Project Components 5- Civil Works

• Identify suitable area for Citizen Service Center
  (CSC)
• Modify Architecture for CSC
• Furnish CSC with suitable facility
• Modernize Information Center premises
• Renovate most of building administrative offices

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Municipality Project Model
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Integration with Governorate
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Safaga
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Change in Delivery Time (6/6)
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Change inDelivery Time Variance
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Thank you hkadi_at_ad.gov.egwww.egypt.gov.eg