NHSmail for Community Pharmacists

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NHSmail .. just the medicine

• NHSmail for Community Pharmacists
• Medicine Management Creating the Future
• 5th March 2009

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NHSmail
The email and directory service for the NHS
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NHSmail Workshop Objectives

• Understand how NHSMail is different from any
  other email service in the NHS
• Understand how NHSmail can be used by both your
  organisation and by you in a practical and cost
  effective way
• Understand the steps to take to takeup NHSmail
• This is a workshop please ask questions and
  make comments

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What is NHSmail?

• Why is NHSmail different
• Its centrally funded
• Safe and Securethe only way to send patient and
  confidential data
• Available to all staff in the NHS and to NHS
  business partners
• A resilient, 24x7x365 service

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Benefits of NHSmail

• Accessibility
• A National Directory

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Benefits of NHSmail

• Calendars can be shared within and between
  organisations
• Send fax and SMS text messages direct from email
• Email address remains the sameeven if user
  changes organisations

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Benefits of NHSmail

• 24 hours a day7 days a week365 days a year
• helpdesk

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Benefits of NHSmail

• Set up dynamic distribution lists
  use criteria not names
• As a pharmacist or as a PCT you could send to
• All Pharmacists in PCT area
• All staff in an identified group eg.Coop
• All Staff in SHA area

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Benefits of NHSmail

• Set up generic mailboxes that can be accessed and
  shared between departments or groups of
  pharmacists
• Pct-nth.disp.CoopFM803_at_nhs.net

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Benefits of NHSmail

• On line training package availablenww.connecting
  forhealth.nhs.uk/nhsmail/training/

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Benefits of NHSmail

• Centrally funded It is free for staff and the
  organisation at the point of use
• Service SLAs in use and guaranteed not to lose
  any data

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NHSmail Pharmacist Package

• NHSmail is available now for all Community
  Pharmacists
• A series of Pilots to run from Feb to August 2009
  (Closing date Dec 08 for interested PCTs)
• Guidance and support to be given to establish a
  consistent and efficient rollout of NHSmail.
  Emphasis on
• firewall changes
• standardised naming
• directory entries
• Maximising benefits

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NHSmail Pharmacist Package

• An email account for each dispensary site
• An email account for each pharmacist
• N3 Filter changes completed
• User guide
• Helpdesk guidance
• Invitation to a training / registration session

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NHSmail Pharmacist Package

• PCT / Supplier to provide
• Project Lead
• ICT / Training support
• Helpdesk (in addition to Nat helpdesk)
• Communications to Pharmacists
• Initial contact list (local address book) as
  csv file
• Spreadsheet of Dispensary Sites
• Spreadsheet of Pharmacists

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NHSmail Benefits to the Pharmacist
Secure communications Infrastructure
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NHSmail Pharmacist Package

• Pilots running to date
• Northampton PCT Dispensaries
• Heywood Middleton and Rochdale PCT
• Torbay PCT
• Other PCTs..

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Who is using NHSmail?

• 230,000 active users of the email service 41
  year on year growth
• 2.3 million emails sent/received daily - 28 year
  on year growth
• 55 of users use the service for clinical
  communications (2007 survey)

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A developing service

• January 9th 2009 the underlying technology of
  the service will be moved to Microsoft Exchange
  2007
• Why?
• The de facto gold standard in usability and
  functionality
• Enhanced mobile connectivity
• Integrates with other products/services an
  opportunity to develop a strategy for NHSmail as
  a unified communications platform

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A developing service

• Whats different?
• New Web Client Gold standard usability
• Realtime Calendars
• Full push email for mobile users
• User can self restore deleted items (2wk
  window)
• 8 hour timeout on N3
• Calendar sharing increased control (share
  free/busy, share summary, share full calendar)

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A developing service
The old web client
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A developing service
The new web client - OWA

• Navigation Pane
• Folder Toolbar
• Main Content Pane
• Reading Pane

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Further information

• Websites
• www.connectingforhealth.nhs.uk/nhsmail
• nww.connectingforhealth.nhs.uk/nhsmail
• To register www.nhs.net
• Contact us feedback_at_nhs.net