Implementing the Enhanced Computing Environment (ECE)

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Implementing the Enhanced Computing Environment
(ECE)

• Andrew M. Hynes
• 30th January 2006

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Overview

1. Define the ECE set the scene
2. Set out the strategic vision
3. Prepare the foundations
4. Implement the ECE

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Defining the ECE Components

• Common Computer Desktop
• Standardisation
• Infrastructure
• Integration/consolidation
• Centralised Services
• User Support
• ICT Support Team

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Defining the ECE Users

• User Community
• Administrators
• IT Staff
• Librarians
• Readers
• Business Development
• Facilities
• To name but a few!

• Phase One
• Admin
• Libraries
• OUCS
• Phase Two
• Departments
• Colleges

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Defining the ECE Rationale

• ICT service reviews
• OULS OUCS recommended ECE
• Libraries
• Need common desktop server consolidation
• Admin
• Need desktop upgrade server consolidation
• Gartner, V-C, and others
• In less than 3 years uncompetitive

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Strategic Vision Approach

• The ECE must provide
• Standardisation
• Consolidation
• Simplification
• Innovation

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Strategic Vision Intent

• ICT Support Team Policy
• Protect University interests and assets
• Provide defined portfolio of services
• Protect Information security
• Husband resources effectively
• Culture
• Strive for best practice and excellence
• Administration ?------? Academic
• Training

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Strategic Vision Technology

• Platform Specific Architecture
• Keep Platforms Current
• Remote Management
• Automation
• Access
• (Web Services)

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The Foundations Overview

• Preparing the foundations
• Process integration
• Team Building
• Project Planning

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The Foundations Process Integration

• Communications
• Support contacts
• Service Status
• Learning from Others
• Project progress
• Implement ITIL
• ITC Service Best practice

• Purchasing
• New process required
• Budgeting
• Control
• Re-charging
• Support
• Service Level Descriptions
• Incident management

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The Foundations Project Planning

• The ECE Project will use PRINCE2
• PRojects IN Controlled Environments
• Project Management best practice
• Project Board Business Case
• Project Initiation Document (PID)
• Project Plan gt Stage Plans gt Work Plans
• Contingency Planning

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Implementing the ECE Overview

• Complete outstanding work
• Consolidate Servers and Services
• Purchasing/Leasing Renegotiation
• Major Deliverables

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Implementing the ECE Outstanding Work

• Libraries
• Roll out Exchange Server
• Helpdesk integration
• OUCS
• Extend Mac OS X infrastructure
• Zero Day Start

• Admin
• Upgrade to NetWare/ZenWorks 6.5
• Upgrade desktops to Windows XP
• Desktop hardware refresh

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Implementing the ECE Consolidation

• Enumerate server services
• Identify services for consolidation
• Consolidate Hardware
• Upgrade to latest O/S
• Centralise on like-for-like basis
• Business critical systems special
  consideration

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Implementing the ECE Purchasing/Leasing

• Aim for 3 year refresh cycle
• Many existing systems are end-of-life
• Dell lease runs out in June 06
• Process
• Identify standard platform(s)
• Put out to tender
• Select supplier(s)
• Negotiate contract(s)

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Implementing the ECE Major Deliverables

• Universal Service
• Common Applications
• Standard Platform
• Access to business applications
• Standard Peripherals
• Standard roles
• Elective Service
• Elective/restrictive applications
• Extended options to standard platforms
• Extended Roles

• Operational Service
• User Support
• Security
• Business Continuity
• Disaster Recovery
• Remote Access
• Identity Management
• Backup
• Universal Calendar
• Infrastructure
• Research Services
• Capacity Management
• Compliance

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Implementing the ECE Milestones

• ICT Support Process Integration
• Outstanding work completion
• New purchasing/leasing contract(s)
• Universal Service List

• Elective Service List
• Operational Service List
• Standard Platform Description
• Pilot Deployment
• Full Deployment
• Review Revision

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Thanks

• Team Leaders
• Bridget Lewis, Niall Hedderley, Mark Round
• ICT Support Team
• Consultants
• Jonathan Furlonger, Paul Turton
• Experts
• Chris Sharp, David Perrow, David Price, Lou
  Burnard, Margaret Taylor, Tony Brett, Wiley Horn