Corporate Social Responsibility EFQM Excellence Model Margot van Zon

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Corporate Social Responsibility- EFQM
Excellence ModelMargot van Zon
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Contents of presentation

• European Foundation for Quality Management
• The EFQM Excellence Model
• Corporate Social Responsibility in the EFQM
  Excellence Model
• The EFQM Framework for CSR
• EFQM involvement in European CSR activities

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Presenting EFQM

• EFQM origins
• 14 Organisations
• Vision
• A world in which organisations in Europe excel
• Mission
• To be the driving force for sustainable
  excellence in organisations in Europe

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Model Related Recognition
The EFQM Excellence Model
Management Practice Studies
Networking Member Services
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The EFQM Excellence Model

• Fundamental Concepts

Corporate Social Responsibility
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The EFQM Excellence Model
Excellence in Corporate Social
Responsibility is exceeding the minimum
regulatory framework in which the organisation
operates and to strive to understand and respond
to the expectations of their stakeholders in
society.
The 8 Fundamental Concepts of Excellence
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The EFQM Excellence Model
? The EFQM Excellence Model is a registered
trademark of EFQM
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Focus
Suppliers/Partners
Communications
Governance
Knowledge
Market Market definition
Customers
Excellence Model
People (internal)
Process Methodology
Sustainability
Creativity Innovation
Corporate Social Responsibility
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CSR The Excellence Model
CSR?
? The EFQM Excellence Model is a registered
trademark of EFQM
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CSR The Excellence Model
CSR!
? The EFQM Excellence Model is a registered
trademark of EFQM
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CSR The Excellence Model

1a Developing Ethics Public responsibilities 1c
Interacting with stakeholders 1d.Encouraging
equal opportunities
2a Seeking stakeholders input 2c Balancing needs
of stakeholders the environment
CSR
8 a b Society Results
4a Key Partnerships 4b Managing Finances 4c
Management of resources
People (internal)
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CSR The Excellence Model

• Fundamental Concepts

CSR!
Corporate Social Responsibility
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EFQM Framework for CSR

• History
• Green Paper European Commission
• EQA Forum Barcelona 2002
• Community of Practice
• Why a different framework for CSR?
• 100 focus
• Structure of the Framework

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EFQM Framework for CSR
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Focus
Suppliers/Partners
Communications
Governance
Knowledge
Market Market definition
Customers
Excellence Model
People (internal)
Process Methodology
Sustainability
Creativity Innovation
Corporate Social Responsibility
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Focus
CSR Framework
Corporate Social Responsibility
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Structure Excellence Model
1 Leadership
1e
Criterion parts
1a
5 Processes
Areas to consider
6a Perception measures
6 Customer Results
6b Performance Indicators
9 Key Performance Results
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Structure Framework for CSR
1 Leadership
Topics to be addressed
5 Processes
Areas to consider
6a Perception measures
6 Customer Results
6b Performance Indicators
9 Key Performance Results
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EFQM activities in CSR

• EFQM Framework for CSR and related
  products/services
• Past activities
• Common Interest Day
• co-operation with other organisations
• World Business Council for Sustainable
  Development
• European Commission
• CSR Europe
• The United Nations Global Compact
• UN Environmental Program
• UN Development Program
• Department of Trade and Industry
• ECSF (European Corporate Sustainability
  Framework) Research Project
• Institut et Centre de compétences Lausanne
• AFNOR
• Social Accountability International

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Questions?
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Thank you for your attention