Measuring Electronic Services in Public Libraries

1
Measuring Electronic Services in Public
Libraries

• Keith Curry Lance
• Consultant
• RSL Research Group

2
Bertot/McClure Projects

• Developing National Library Network Statistics
  Performance Measures
• Developing National Data Collection Models for
  Library Network Statistics Performance Measures
• Public Library Internet Services Impacts on the
  Digital Divide
• Public Library Network Statistics Librarian
  Education for the Collection, Analysis, and Use
  of Library Network Statistics

3
Types of Statistics

• Public access
• Virtual visits
• Electronic reference
• Database usage
• Training

4
Public Access

• Public access workstations per 1,000/10,000
  served
• Average uses per workstation

5
Virtual Visits

• Virtual visits
• Total library visits (physical as well as
  virtual)
• Remote visits
• Remote visits as percent of total

6
Electronic Reference

• Virtual reference transactions
• Total reference transactions (in-person and
  virtual)
• Virtual reference transactions as percent of total

7
Database Usage

• Items examined (views)
• Total library materials usage
• Database views as percent of total library
  materials usage

8
IT Training

• Information Technology (IT) training
• Total reference transactions
• IT training as percent of reference transactions
• Percent of registered borrowers receiving IT
  training
• Hours of IT training received per staff member

9
Related Information

• Information Use Management Policy Institute
  (IUMPI) http//www.ii.fsu.edu
• Library Research Service (LRS) http//www.LRS.org

• Project COUNTER http//www.projectcounter.org/
• International Coalition of Library Consortia
  http//www.library.yale.edu/consortia/