Demystifying CSE:

1
Demystifying CSE

• Presenters
• Janet Nottley, Napa County Department of Child
  Support Services, jnottley_at_co.napa.ca.us
• Eric Millard, Eric.Millard_at_dcss.ca.gov
• Rich Corey, Rich.Corey_at_dcss.ca.gov

2
Demystifying CSE Agenda

• CSE Automated Processing
• Case Management Lifecycle and Automated Processing

3
CSE Automated Processing

• System supports concurrent batch and online
  processing.  Both are operational 24X7 except
  during scheduled outages. 
• System averages up to 3.4M online transactions
  daily.  Average response time is .3 to .4 seconds
  (measured in data center). 
• System averages 4M batch transactions per 24 hour
  batch cycle with peak processing at 20M.
• System DB size is 3.3TB and is composed of 791
  Tables with a total of 4.5B rows  
• System supports child support case load of 3.1M
  cases and 8.3M participants.
• System processes an average of 1.1M collections
  per month.  The average monthly total in US
  Dollars is 208.5M. To date, system has
  processed a total of 8.5B in child support
  collections since
• System consists of 750 online pages, 3462 batch
  jobs, 64 inbound interfaces, and 46 outbound
  interfaces.

4
Case Management Lifecycle and Automated Processing
5
Case Initiation and Update (CIU)
6
Case Initiation

• System function for Case opening packets
• Process Pending Generation Documents

7
CIU FCR

• Federal Case Registry (FCR)
• CSE sends new case information and case and
  participant update information to the FCR
  nightly.
• Registering case and participant data with the
  FCR allows CSE to request various locate and
  enforcement activities available at the federal
  level.
• Family Violence status is also sent to the FCR,
  to prevent nationwide distribution of data about
  more sensitive cases.

8
CIU IV-A

• IV-A Interface
• CSE processes individual files sent from each
  county nightly, seven days a week from 7pm to
  about 7am.
• Files are sent from the each of the five CA IV-A
  and/or IV-E Consortia systems.
• The files are in a standard format, and consist
  of member records and assistance records.
• CSE evaluates the records for completeness, then
  processes them into UAP updates, participant
  updates, good cause updates and IV-A Service
  Requests (referrals).
• CSE sends updated participant information to the
  IV-A systems, include demographic information and
  CP Cooperation status.

9
CIU IV-A
Valid Member Records are first processed
individually (Step 1). Subsequently, all valid
member records with the same Public Assistance
Serial Number are processed together as a
Referral (Step 2).
Referral
Service Request Escalation
Step 2
Referral
Financial Processing
LEADER
Assistance Records
Member Record
LA-IVE
Match
Demo- graphic Updates
Aid History Updates
Good Cause Updates
Member Record Validation
Member Matching
Step 1
C-IV
Member Records
CSE
ISAWS
No Match
Good Cause Updates
CalWIN
Electronic file is transmitted from SAWS to CSE.
Files contain Assistance Records and Member
Records.
Invalid Member Records
CSE determines the Member Record to be Invalid
(e.g. Record Format Error, Invalid Good Cause
Error, Missing Aid Code Error, etc..)
10
CIU CSENet

• Child Support Enforcement Network (CSENet)
• CSENet automates the communicate of UIFSA
  Transmittal information between automated
  statewide systems through the US.
• CSE processes inbound CSENet transactions
  nightly, Monday through Friday, which includes
  updates on existing cases and participants,
  requests to perform certain actions as well as
  new interstate case referrals.
• CSE processes new interstate case referrals
  through the CCR prior to assigning them to the
  appropriate county.
• Various activities that occur throughout the day
  within CSE to Interstate cases are communicated
  to the other jurisdictions automatically via
  CSENet nightly, Monday through Friday.

11
CIU Case Assignment

• Case Assignment
• CSE automatically assigns cases to case workers
  or teams based on rules that are configurable at
  the LCSA, Office, Team and Worker levels.
• Certain things that may occur throughout the day
  can cause a cases assignment to be re-evaluated
  and reassigned instantly.
• Cases can be locked down and prevented from
  reassigning automatically.
• Supervisors can select to revaluate entire
  caseloads at the worker, team, office or county
  levels. This process does NOT happen real-time,
  but instead during the batch window that night.

12
Locate

• Locate Starts Once Case Is Created

13
Establishment
Automated Establishment starts once a case is
open and address information is received for the
NCP
14
Establishment

• Automated Summons and Complaint Processing
• Assess for Automatic Generation of SC Runs 5
  nights a week starting at 600 pm with the
  completion of the Automated Default Job
• Process all eligible cases each night generating
  the initial SC, Re-seek SC, Supplemental SC
• Future SC task for e-filing
• Produces Summons and Complaint form sets and
  tasks for generation of the Summons and Complaint
• All form sets are generated through local batch
  printing and E-filing
• Automated Summons and Complaints are viewed
  through the Legal Activities List and Legal
  Action Detail Pages.

15
Establishment

• Automated Default Processing
• Assess and Perform Default Process Runs 5 nights
  a week starting at 500 pm
• Process all eligible cases each night
• Produces Default form sets
• All form sets are generated through local batch
  printing
• Automated Defaults are viewed through the Legal
  Activities List, Legal Action Detail, and
  Document Image Detail Pages.

16
Establishment

• E-Filing
• Process and Send Forms for E-Filing runs 5 nights
  a week starting at Various times
• E-filing in CSE for Orange, Riverside, San
  Joaquin, San Diego, Los Angeles, and San
  Bernardino
• Process all eligible legal activities produced by
  through the online application and batch
  processing for e-filing. Supports the following
  form sets
• ABSTRACT OF SUPPORT JUDGMENT
• AMENDED PROPOSED JUDGMENT (And more than 5
  children)
• AMENDED SUMMONS AND COMPLAINT (And more than 5
  children)
• DEFAULT JUDGMENT REGARDING PARENTAL OBLIGATION
  (An More than 5 children)
• PROOF OF PERSONAL SERVICE
• PROOF OF SERVICE BY MAIL
• PROOF OF SERVICE OF SUMMONS
• SUMMONS AND COMPLAINT (And more than 5 children)
• SUPPLEMENTAL SUMMONS AND COMPLAINT (And more
  than 5 children)

17
Establishment

• E-Filing (Cont.)
• Embedded PDF and data included in files sent to
  the courts
• Receive Forms From E-Filing process Court data
  processes updated response returned by the court
  (updated PDF and data)
• Automated E-Filing data is viewed through the
  Legal Activities List, Legal Action Detail, and
  Document Image Detail Pages.

18
Establishment

• Pre-Service
• Once the SC is filed pre-Service is initiated
• E-Filing SCs
• Central Scan SCs
• Manual Uploaded SC
• Paper Generated SCs
• CSE Merges Imaged SC with the CP Notice
  Regarding Service of Complaint and the Notice and
  Acknowledgement Service forms to be sent to the
  NCP

19
Establishment

• Automatic Service
• Assess and Generate For Automatic Personal
  Service runs daily at 600 pm
• Print Service Instruction to Local Batch for all
  counties not eligible for electronic process
  server
• Service Follow up
• Follow Up On Service Instruction run on business
  days at 800 am notifying the county staff to
  follow up on service
• Process Re-initiate Personal Service (Daily)

20
Establishment

• Electronic Service
• Process and Send Forms For E-delivery executes 3
  times a day
• Electronic Service currently performed for Contra
  Costa, Fresno, Humboldt, Kern, Kings, Los
  Angeles, Orange, Placer, Riverside, San
  Bernardino, and San Joaquin
• Service of process documents are zipped up and
  placed on a file server directory set up
  specifically for the electronic process server.
• There is not an electronic process server
  response
• Electronic process server configured through
  system control data and require a release of the
  CSE application.

21
Establishment

• Order Entry
• Orders entered through the online application and
  the processing of e-filing responses.
• Automatic creation of charging instruction

22
Establishment

• Other Automated Establishment Functionality
• Daily
• Resume or Terminate Suspended RA based on NCP
  Locate
• Assess and Link Paternity Declarations in CSE
• Receive new and updated Paternity Declarations
  from DCSS POP Database
• Assess for Automatic Review And Adjustment
  Initiation Mandatory 3 Year TANF review (Not
  Scheduled to Run)
• Assess for Automatic Review And Adjustment (Not
  Scheduled to Run)
• Generate RA 3-Year Notice (Throttle to 1500 LUW)
• Follow Up On Review And Adjustment Pending
  Initiation
• Follow Up On 5-Year SC
• Follow Up On 3-Year SC
• Generate Support Order No Health Insurance Forms

23
Enforcement
Automated enforcement starts once the order is
established and the accounts are set up.
24
Enforcement

• Automated Wage and Health Assignment
• Runs 7 nights a week starting at 700 pm
• Process the previous days data additions (New
  Employers, New Charging Instruction, Updated
  Accounts, Updated Orders, etc.)
• Produces Wage and Health assignment form sets
• All form sets generated are displayed on the Wage
  Assignment Detail, Health Assignment Detail, Case
  Enforcement Overview, and the Combined Log
• Creates Electronic DFAS files
• DFAS Processes Nightly
• Employer must be marked for DFAS and have a DFAS
  FIEN
• All DFAS processing through IWO Portal
• DFAS Transactions are displayed in the combined
  log and on the Wage Assignment Detail page

25
Enforcement

• Automated Wage and Health Assignment (Continue)
• Terminate Wage and Health Assignment (Daily)
• Jobs Running (ESWAG CSENet transactions since
  last run and court ordered stay on wage
  assignment)
• Jobs Held by DCSS and county request
  (Suppression, GSMAD CSENet, Order Health
  Terminated, All cases Closed, Good Cause Claimed
  or Granted, Employment set to Mis-ID or Error,
  Court order stay on health assignment
• Follow up on Wage and Health Assignment
• Generate Employer Delinquency Notification and
  second ONTW (Daily)
• Generate Employer Warning Letter and second NMSN
• Follow up task on Wage and Health

26
Enforcement

• Automated Lien
• Runs 7 nights a week starting at 600 pm
• Process the previous days data additions
  (New/Updated Addresses, New Orders, Good Cause
  Denied, Suppression Removed, SSN Received,
  Participant Merge)
• Produces Notice of Support Judgment form sets
• Creates Electronic Recording Files for Orange and
  LA counties
• E-Recording Processes Nightly
• Participant Address must be in Orange or LA
  county
• All responses received the next day

27
Enforcement

• Automated Credit Reporting
• Credit Reporting Advance Notice runs daily
• Credit reporting submission runs on the second
  Saturday of each month, but does not need to be
  sent to the credit agencies until the end of the
  month
• Full fill processing, all NCPs that meet the
  criteria are processed each month
• Credit file places on common location and the
  credit agencies pick up and process the file.
• There is not a response from the credit reporting
  agencies to CSE based on the submission
• All transaction can be viewed in the combined
  log, Case Enforcement Overview, and the Credit
  Reporting Detail

28
Enforcement

• Automated License Suspension
• Automated License Suspension runs on the second
  Saturday of each month
• Two files are produced, one for the DMV and one
  for the other license agencies
• The agencies determine when and how the file is
  processed
• Full fill processing, all NCPs that meet the
  criteria are processed each month
• Activity is displayed on the License Suspension
  Detail Page and in the Combined Log

29
Enforcement

• Automated License Revocation
• Automated License revocation runs weekly on
  Saturdays
• Two files are produced, one for the DMV and one
  for the other license agencies
• The agencies determine when and how the file is
  processed
• Full fill processing, all NCPs that meet the
  criteria are processed each month
• Activity is displayed on the License Suspension
  Detail Page and in the Combined Log

30
Enforcement

• OCSE, FTB, and EDD Intercept Functionality
• Batch jobs process Friday night as soon as
  collection processing completes
• Intercept directly with the agencies
• All processing is now transaction based. As a
  result users may not see weekly transactions.
• Responses are processes approximately one week
  after the submission
• OCSE and EDD reconciliation run on demand
• FTB Annual Certification run on demand
• All submission data can be view in the Combined
  Log, the Federal Offset Program Intercept Detail,
  State Tax and Lottery Intercept Detail,
  Unemployment/Disability Insurance Intercept
  Detail, and the Participant Enforcement Overview

31
Enforcement

• FIDM Functionality
• FIDM monthly requesting Assets for participants
• FIDM quarterly (Sent to Financial Institutions)
• Responses Received Monthly
• Levy Functionality
• Batch job processes daily based on existing
  assets in CSE.
• Daily volume capped at the job level and the
  Financial Institution level.
• Produces form sets to the financial institutions
• All levy generation can be view in the
  Participant Enforcement Overview and Levy Detail
  Page

32
Enforcement

• Other Automated Enforcement Functionality
• Daily
• Child Support Warning Notice
• Generate CP Notification for Lapse in Health
  Coverage
• Remove Employer Specification for Wage Assignment
• Send Health Insurance File(6110) Job
• Generate Health Insurance Letter to NCP
• Follow Up on Seek Work Order
• Weekly
• Process DIR matches for Submission to CSE (Friday
  Afternoons)
• Monthly
• Determine Delinquency for Non Compliant (First
  weekend of the month)
• Annual Follow up on Delinquency (Second Weekend)
• Process Health Insurance Carrier Update From DHS
  Job (First Weekend of the month)

33
Financial Management
34
Collections Disbursements
35
Collections Disbursements

• Daily Collections
• Collection Processing (3PM)
• Allocation Distribution (6PM)

36
Collections Disbursements

• Suspended Collections
• CSE Suspense Processing (2PM M-F)
• SDU Suspense Update (after nightly collections
  processing)
• CSE Suspense to SDU (after nightly collections
  processing and SDU Suspense Update)

37
Collections Disbursements

• Nightly Disbursements (after nightly collections
  and adjustments processing)
• Support, Excess, Disregard, and refunds
• Satisfy Receivables (if eligible)
• Check payables for suspense conditions
• Create Disbursement Record

38
Collections Disbursements

• Disbursement Updates
• Reject (7AM)
• Status Updates Paid, Void, Stale Date (11AM)
• Delete (3PM)
• Origination (11PM)

39
Adjustments
40
Adjustments

• Asynchronous Adjustments Processing
  (approximately every 15 minutes between 6AM and
  6PM, one final round after completion of nightly
  collections processing)
• Physical Collection Adjustments
• Releasing a Collection from Suspense (standard
  and non-standard)
• Adjustment a previously allocated collection
  (both from V2 and V1)
• Performing a Legacy Transitional Adjustment
• Approving or Partially Approving Non-SDU payments
• Performing NSF on a collection
• IRS Negative Adjustments (after Collections
  processing)
• Unfunded Collections (after Collections
  processing)

41
Obligation Management
42
Obligation Management

• Balance Regeneration (approximately every 15
  minutes between 6AM and 6PM, one final round
  after completion of nightly collections
  processing)
• Worker Initiated
• System Initiated
• Support Order Creation
• Aid Paid Updates
• Assistance Status Changes
• Case Closure (DCR CSE00315196)

43
Obligation Management

• Charge Obligations Interest (12AM on the 1st of
  the month)
• Apply Futures
• Charge Interest
• Accrue Arrears
• Charge Current
• Apply Futures (again)
• Manage Assistance Status Changes

44
Obligation Management

• Determine Delinquency (2nd Saturday of month)
• Billing (11AM daily)
• Bulk of volume occurs during first few days of
  month
• Barnes (2nd, 3rd, 4th Saturdays of month)

45
CIU Case Closure

• Case Closure
• CSE evaluates cases on a nightly basis against
  Californias Case Closure criteria.
• If a case meets the criteria for closure, CSE
  will ( in most situations ) place the case into
  Pending Closure and task the assigned
  caseworker to review.
• If, after 60 days, the case still meets the
  criteria for the SAME closure reason, CSE will
  automatically close the case.
• If the case does not meet the SAME reason, CSE
  will remove the case from pending closure and
  evaluate the case for other closure reasons.
• Some reasons, such as Non Aided CP Requests
  Closure and Good Cause Granted do not require
  a 60-day pending period, and CSE will close these
  cases instantly.