Management of Alcohol Policies Program (MAPP)

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Management of Alcohol Policies Program (MAPP)

• Responsible Vendor and Alcohol Management Programs

Tom Montoya, Chief of Enforcement Wyoming Liquor
Division
MAPP Program
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MAPP Program Content

• PowerPoint Presentation
• Door and POS Signage
• Alcohol and Tobacco Age Verification Calendars
• 50 State ID Checking Guide
• Wyoming Alcohol Beverage Control Laws (Title 12)
  and local ordinances
• Wyoming Alcohol Awareness Video
• Retailer Policy and Procedure Template

MAPP Program
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Door Signage

• Affix door sign to front door of business
• Customers know they must be 21 to enter business
• Customers prepared to show ID if they appear to
  be less than 30 years of age

MAPP Program
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POS Signage

• Utilize counter mats
• Seller/Servers
• Check for acceptable ID
• Verify customer is 21
• Customers
• Know to have Drivers License ready

MAPP Program
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Age Verification Calendars

• Quick and easy reference for the date customers
  can legally purchase alcohol
• Fewer mistakes
• Cheap insurance?

MAPP Program
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ID Checking Guide

• Has all 50 States drivers licenses
• Shows current and past licenses
• Shows Canada drivers licenses
• State Identification cards (only WY is
  acceptable)
• Federal and Military IDs

MAPP Program
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Wyoming Alcohol Beverage Control Laws

• Title 12 THE LAW for all servers/sellers of
  alcohol
• Highlight specific statutes that relate to your
  establishment
• Know LOCAL ORDINANCES
• Rules and Regulations
• 12-2-301(b)
• Call WLD with questions or concerns

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Wyoming Alcohol Awareness Video

• 13 minute video
• Basic rules and regulations for alcohol service
• ID Checking Procedures
• Incorporate in your employee training
• First item a new employee should see

MAPP Program
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HOUSE POLICIES

• What are house policies and why are they
  important?
• Entire staff commitment including owners,
  managers, and staff.
• What should be included in house policies?

MAPP Program
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HOUSE POLICY TOPICS

• AGE IDENTIFICATION
• UNDERAGE FREQUENTING
• VISIBLE INTOXICATION
• ALTERNATIVE TRANSPORTATION
• FOOD SERVICE
• SERVING PRACTICES
• DOCUMENTATION

MAPP Program
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Essential elements of a well written House Policy

• What are they supposed to do?
• Who is supposed to do it?
• When are they supposed to do it?
• Where do they get help?
• What are the incentives/consequences for
  following or not following house policies?
• How will you inform your staff about this policy?
• How will you inform the public about this policy?

MAPP Program
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AGE IDENTIFICATION

• ID checking procedures
• F.E.A.R.
• Develop consistent procedures
• Disseminate procedures to all employees through
  onsite training
• Know valid forms of ID
• Use self-compliance checks to test system
• Rewards and consequences

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F.E.A.R. Method of Carding

• Feel
• Examine
• Ask
• Return

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Valid Forms of ID

• A motor vehicle drivers license issued by any
  state, territory of the United States, the
  District of Columbia, the Commonwealth of Puerto
  Rico or by an official government agency of
  Canada or Mexico
• A permanent resident card issued by the United
  States citizenship and immigration services
  (green card)
• An identification card issued to a member of the
  armed forces
• An internationally accepted passport document
  with discernable date of birth and photograph
• An identification card issued by the Wyoming
  Department of Transportation or
• An identification card issued by the Eastern
  Shoshone or Northern Arapahoe Tribes of Wyoming.
• Proof that a licensee or his employee or agent
  demanded, was shown and acted in reasonable
  reliance upon the information contained in any
  one (1) of the above documents as identification
  is a defense to any criminal prosecution or
  action for the suspension or revocation of a
  license.

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UNDERAGE FREQUENTING

• Keep underage persons out to the maximum extent
  possible
• Allowing underage patrons invites attempted
  consumption
• Allowing underage patrons invites conflict
  between servers and family and friends of the
  underage person

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UNDERAGE FREQUENTING

• W.S.12-8-301(a) No person who has legally
  provided alcoholic liquor or malt beverage to any
  other person is liable for damages caused by the
  intoxication of the other person.
• Key term LEGALLY
• Serving someone who is underage is NOT LEGAL.

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UNDERAGE FREQUENTING

• W.S.12-8-301(d) For purposes of this section
  licensee is as defined in W.S.12-1-101(a)(viii)
  and includes the licensees employee or
  employees.
• If anyone employed by the licensee provides
  alcoholic liquor or malt beverage to an underage
  person and that underage person causes damage or
  death the licensee is responsible under the law.
• W.S.12-8-301(a) No longer applies.

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VISIBLE INTOXICATION

• Observe your patrons
• Back servers but dont rely on them to use their
  best judgment in all cases
• Know the signs of intoxication
• Poor coordination
• Slurred speech
• Poor judgment

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VISIBLE INTOXICATION

• Statute was not unconstitutional. W.S.12-8-301
  did not infringe upon the fundamental right of
  access to the courts established by the Wyoming
  constitution or upon any other fundamental
  interest, including equal protection of the law,
  by creating a cause of action against persons who
  illegally sold or served alcohol to people who
  caused injuries, while not recognizing the same
  cause of action against persons who legally sold
  or served alcohol. Greenwalt v. Ram Rest. Corp.
• Wyoming Supreme Court decision (Wyo. 2003). 3 to 2

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ALTERNATIVE TRANSPORTATION

• Provide or arrange for alternative transportation
  for intoxicated patrons to the maximum extent
  possible
• Attempt to keep intoxicated patrons from driving
  away
• Watch patrons and staff to prevent over service
  and intoxication in the first place

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FOOD SERVICE

• Serve food if possible to slow down alcohol
  absorption
• Offer high-protein or fatty foods such as meats
  and cheeses which slow absorption of alcohol
• Avoid salty, crunchy items because they cause
  patrons to drink more

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SERVING PRACTICES

• DO NOT STACK DRINKS
• Use symbols such as tokens, receipts or shot
  glasses to indicate purchases
• Track number of drinks, especially in a
  relatively short period of time
• Attempt to serve a group or table at a time not a
  patron at a time

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DOCUMENTATION

• DOCUMENT ANY EXTRAORDINARY OCCURANCE
• DOCUMENT THE OCCURANCE FULLY
• WHO
• WHAT
• WHERE
• WHEN
• WITNESSES
• GET LOCAL LAW ENFORCEMENT INVOLVED WHEN NECESSARY
• DOCUMENT EVERY DAY
• IF NOTHING HAPPENED SAY (NOTHING HAPPENED)
• DOCUMENT CONSISTANTLY (USE FORM)

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MAPP Model House Liquor Policy Manual

• Take it home and use it
• Modify to suit your establishment
• Add policies
• Subtract policies
• Use it for training
• Employee Responsibility Statement
• Incident log

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Establishment Policies Procedures

• Employee Responsibility Statement

• Have employee read and sign
• Put a copy in the employees personnel file

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MAPP Program
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Management of Alcohol Policies Program (MAPP)

• Responsible Vendor and Alcohol Management Programs

Tom Montoya, Chief of Enforcement Wyoming Liquor
Division
MAPP Program