Successful Deployment and Solid Management Close Relatives Tim Sinclair, General Manager, Windows En

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Successful Deployment and Solid Management
Close RelativesTim Sinclair, General
Manager, Windows Enterprise Management
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What customers say

• Challenges
• We went back twice to the business for tens of
  millions of dollars for our last deployment.
  Our last deployment cost us thousands of dollars
  per PC. How can we become more predictable?
• We finish one OS deployment and then we
  immediately start another. Deployments just take
  too long to complete.
• Success
• We just completed a successful deployment of
  several thousand desktop in less than 3 months
  (planning stage through deployment completion).
• What are the attributes that separate failure
  success ?

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IT Does Matter Aligning IT with the
BusinessInfrastructure Optimization Model
Reduced Complexity Cost, Increased Business
Value
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Desktop Costs (example)
Basic
Hardware / Software
Operations
16
36
Administration
14
8
Total Direct Costs
End User Productivity Downtime (Indirect Cost)
31
13
Total TCO
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Desktop Lifecycle Phases
Deploy

• Global Desktop Process
• Few Images
• Localization
• App Packaging

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Desktop Lifecycle
Engineer
Identity/Policy/User Rights
Discovery/Inventory
OS, SP Distribution
Config Mgmt / Monitor
App Compat / Test
State Migration
Patch Management
Author Package
Application Install
Backup/Recover
Image Design
Security Management
Remote Diagnose
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Engineering Definition
Discovery/Inventory
Author Package
App Compat /Test
Image Design

• Departmental Packaging
• Packaging Standards, Conflict Resolution
  Application Inventory

• Several Images gt10
• Layered Image (Drivers, OS, Core, LOB Apps)
  
• Automated reference image system connected to
  OEM partner
• Offline servicing

• Departmental Application Compatibility.Testing
  (manual)
• Automated ApplicationCertification App
  Compatibility Testing
• Full Regression test capability as Apps and
  Images are updated

• Periodic Inventory Pull
• Auto Discover Portfolio HW, SW Users
• Linked inventory w/ licensing, Sw Hw assets,
  detailed pkg. information, user GP
  membership .

Standard
Rationalized
Dynamic
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Deployment Definition
OS. SP Deploy
App Install
State Migration

• State migrated for critical PCs
• State Preserved and restored for all PCs

• Application Install from central file share
• Auto Software Distribution, Management
  Tracking
• Self Provisioning of applications by profile

• Light Touch Upgrade/ Install
• Zero Touch Upgrade/ Install
• Zero Touch Provisioning

Standard
Rationalized
Dynamic
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Operations Support Definition
Config Mgmt Monitor
Identity/Policy/User Rights
PatchMgmt
Inventory/ Asset Mgmt

• Separate Apps, Image, Hardware User Inventories
• Asset Mgmt., Inv. License Mgmt.
• Assets connected to service desktools

• Patch mgmt system
• Auto patch mgmt of both desktops and servers

• AD used for identity access mgmt. Policies baked
  into images w/ security templates, password
  policies in place.
• AD linked with GPOs for managed desktop
  compliance. User Mode or Admin Mode with SRP,
  password policies.
• Centrally managed users provisioning across
  heterogeneous systems.

• Config Mgmt. Standards
• Config Mgmt. standards monitored and auto
  enforced -compliance
• Service-level monitoring on all desktops

Standard
Rationalized
Dynamic
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Operations Support Definition
Backup/Recover
SecurityManagement
RemoteDiagnose
ServiceManagement

• Tiered Service Desk
• Limited Remote Assistance
• Remote Assistance Capability
• Service Desk supports users via remote
  assistancewith self healing info
• Integrated Service Desk with Self Provisioning

• Anti Virus and Central Firewall
• AV, firewall, policy managed, s-wireless

• Backup Restore standards in place
• PC to Server backup restore auto policy
  managed
• Managed backup and restore on all servers and
  desktops
• Self Provision Restore

Standard
Rationalized
Dynamic
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Desktop Migration Process
Unmanaged
Temporary State
Managed
Drivers Mandatory Applications
USMT
USMT
SMS/OSD
SMS
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IT Does Matter Aligning IT with the
BusinessInfrastructure Optimization Model
Reduced Complexity Cost, Increased Business
Value
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Thank You
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