Rob Bryant, MBB, Vice President of Quality

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A CSC Lean/Six Sigma Training Program

• Rob Bryant, MBB, Vice President of Quality

May 12, 2009
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Rob Bryant, Vice President of Quality Master
Black Belt Published Author Motivational
Speaker Guinness Book World Record Holder
EMBRACER OF CHANGE!!!!
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What were going to discuss today

• My own walk through change (scattered through
  presentation)
• Change Requirements
• Phases of a successful deployment
• CSC Green Program
• CSC Lean/6 Sigma Journey

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My Own Walk Through Change
Leaders never stop learning

• The fall that took it all
• My three thoughts on the way down
• This is really going to hurt
• Did I kiss my family goodbye?
• I will survive
• Paralysis
• Surgeries
• The Daddy Book

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Before we could go Green we had to align the
Change w/A CSC Strategic Initiative
Leaders never stop learning

• The desire to change(baseball story)
• Align the change with a strategic initiative
• Executive sponsorship

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Green Change Requirements (Contd)
Leaders never stop learning

• Project charter
• Assemble a passionate team willing to visualize
  the steps, count the cost, pay the price, and
  never give up!
• Flattering introduction of team members
• Develop a phased approach

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Green Change Requirements (Contd)
Leaders never stop learning

• Set realistic goals
• Provide an amnesty program
• Integrate motivational messages into events

• Conduct follow-up meetings
• Provide an effective award program

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Three Components to a Successful Six Sigma
Deployment

• Support system
• Infrastructure for the project/belt selection and
  training
• Finance engagement
• Management support at all levels
• Belts
• Crisp process for identifying the right belts
  (Green Belt,Black Belt, Master Black Belt)
• Conducting training
• Projects
• Crisp process for project selection
• Work with CSC to pick projects benefiting them
  and reducing costs
• Matching the belts with the projects
• Improve processes by increasing customer/employee
  satisfaction, revenue, and performance while
  reducing costs, waste, and defects

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Five Phases of Six Sigma Deployment

• Decide
• Executive team says "yes" to deployment of a Six
  Sigma program
• Establish infrastructure, methodology, and tools
  to be used
• Prepare
• Establish infrastructure
• Executives on board
• Pilot effort take successes and use as
  springboard for other areas
• Launch
• Initial training
• Pilot projects
• Expand can take 1 to 2 years
• Share successes within corporation to get more
  support
• Evaluate infrastructure
• Expand training
• Cultural shift
• Sustain future
• Integrate, audit, measure, assess, review

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CSC Green Program - If you Lead, others will
follow

• Leaders stand out when adversity strikes
• Pain is a good thing foot on boat
• It takes a team approach Enchanted Rock
• You have to crawl beforeyou can walk, run, or fly

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CSC GreenWay Corporate Green Initiatives

• Established corporate level green program May
  2008
• Became members of The Green Grid (Greengrid.org)
• Began a managed print project expected to
  generate large reductions in printer, paper and
  energy usage
• New deal with Night Watchman 54,000 units
  globally (powers down at night records savings
  realtime)
• Running CTO Green Printing Challenge tracked
  electronically rewards given by CEO
• Brand Camp unit to increase Green awareness at
  employee level
• Participated in Earth Hour (140 CSC sites
  participates many clients joined)
• Partnered with Skillsoft to produce a plethora of
  ideas on Energy Savings

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CSC GreenWay Corporate Green initiatives (contd)

• Created small volunteer teams to support regional
  programs
• Implements corporate direction developed by Green
  Board
• Generating baseline metrics reports
• Desktop virtualization program
• Server virtualization program
• New cutting edge video conferencing facilities at
  major sites globally
• GBS Reviewed Green service offerings and gained
  approval to review and update portfolio clients
  liked this!
• Data center power reduction initiatives

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GreenWay Governance

• Charter
• Loose confederation (individuals with fulltime
  geo/ functional green focus) for supporting and
  aligning corporate green programs
• Roles
• Program managers
• Advocates
• Board advisors
• Experts
• Communicators
• Volunteer Coordinator

• Charter
• Broad community of players who are functionally
  responsible for aspects of greening CSC (CIO, HR,
  Marketing, Supply Chain)
• Roles
• Advocates
• Board advisors
• Experts
• Resource Providers

The Green Machine Expert, dedicated staff
The Green Smarts Expert, on-call, stakeholders
The Green Way Board Strategic guides, efficient
cross-CSC decision makers

• Charter
• Leadership pool for specific green projects.
• Roles
• Advocates
• Project designers
• Project leaders

• Charter
• Self motivated people across CSC who want to
  support the Green agenda outside their work
  responsibilities.
• Roles
• To be determined
• Dependent on interest, imagination, and need

The Green Brigade Volunteers
Greening the Leadership Emerging leaders honing
cross-CSC skills
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GreenWay Program Communications

• The CSC GreenWay program has a number of
  communication arenas in various stages of
  maturity and readiness. Please forgive the dust
  during this time of construction but in the
  meantime well share what we have planned
• CSC.com
• Will soon have a dedicated section to CSCs green
  program with information targeted at clients and
  employees
• CSC GreenWay Ideation Open Event
• Get involved in discussing green ideas at CSC and
  share your own, see ideas that will be
  implemented
• Check out our Green Brigade job board and
  volunteer for action
• See how green action is growing from the grass
  roots all over the globe
• CSC GreenWay Wiki
• A great place to share and contribute to green
  documents
• CSC GreenWay Portal
• Program information, meeting minutes, metrics,
  contacts
• Membership information
• Bid support
• Events, news, milestones, awards
• CSC World Green Corner
• Remember to check out the back page of CSC World
  for CSCs Green Corner highlighting CSCs
  leadership in Green

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Going Green happens one step at a time! An
example from my own life

• Colorado Trip
• Repelling
• Rock Climbing
• Rafting
• Mountaineering
• The Rock

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• Our desire to go Green happened in the same was
  as our Lean/Six Sigma Program - from the ground
  up.

Heres our story
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In 2000, word came that a few of our accounts out
there were improving customer satisfaction and
revenue while reducing costs and errors.
It was like a voice from the wilderness.
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The Master asked how? Turns out they were using
some new fangled tools and they called it
Six Sigma
The Master said, I dont care what you call it,
do more of it!
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So, in early 2001 those few accounts began
training others in the use of those new fangled
tools. The Master asked, If it worked over
there, will it work over here?
And it did!And the practice spread, and it was
good.
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In early 2002 the Master asked a few of the
Karate disciples (an MBB and several BBs) to
train a whole division in Lean/Six Sigma.
And they multiplied
and did statistical analysis as well.
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By late 2002, it was working so well the Master
said to all the divisions, We are now a
Lean/Six Sigma company.
Embrace this new practice as it is now ours!
And that led to
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Message from Michael W. Laphen

• CSC 45 Years of Leadership in Quality
  Initiatives
• As a world-class company with a 45-year history
  of leadership in quality initiatives, CSC is
  constantly looking for ways to improve the
  quality of our processes and sharpen our focus on
  serving clients. The CSC Six Sigma Program is an
  integral part of this effort and a testament to
  CSCs commitment to building process improvement
  into our client engagements.
• No matter what the area of your work, the Six
  Sigma methodology will help you document,
  understand, and improve your processes thereby
  ensuring better service to your clients, higher
  return on investment, and improved morale among
  team members.
• I look forward to your ongoing involvement in
  this important program, which will play a
  critical role in CSCs continued success. Please
  ensure wide and successful deployment of this
  initiative in your respectivebusiness units.

Michael W. LaphenPresident and Chief Operating
OfficerComputer Sciences Corporation
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Taking the First Step Toward Change

• The first step is the hardest the 30 hall
• The miracle walk
• The row across America
• Jon at USNA
• Jason at US Marine Basic Training Graduation
• Dont give up until the change is in place
• You have to crawl beforeyou can walk, run, or fly

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Backup SlidesAbout the Speaker
Questions?
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Walking Through Adversity, Author Rob Bryant,
Published by HCI
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A Few Endorsements

• Former First Lady Barbara Bush I am so glad to
  have this opportunity to send my warmest
  greetings and congratulations to Rob and Wanice
  Bryant. Rob's determination certainly is an
  enormous inspiration. George joins me in sending
  our very best wishes.
• Governor Arnold Schwarzenegger, California
  Congratulations on your accomplishment of a
  cross country trip on a row-cycle. That was a
  monumental achievement, and I wish to
  congratulate you on both your mental and physical
  endurance. I deeply admire what you have done!
• Tom Landry, Former Dallas Cowboys Head Coach
  Rob is a coachs kind of guy, he never quits.
  Rob set two world records even though he is
  paralyzed from the waist down. He is a man of
  faith, and I am looking forward to walking with
  him in heaven some day. (Quote from a network
  program which Tom Landry hosted.)
• Author and Speaker Zig Ziglar Rob Bryant is an
  effective speaker! He had our staff laughing one
  minute and crying the next. He is an
  inspirational man who, by example as well as a
  very effective presentation, is able to give
  encouragement and hope to those who have the
  privilege of listening to him. He will be a hit
  with your group. Robs message is timely and
  challenging one that you will long remember.
  Rob has a champions heart and is an
  encouragement and inspiration to us all.
• Author and Aerobics Authority Kenneth H. Cooper,
  M.D. "Rob, I am overwhelmed by your
  accomplishment in the face of unbelievable
  obstacles! You are worthy of the highest praise
  for motivating millions of people to improve
  their health and fitness.

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A Few Endorsements (Contd)

• Minister Joni Erickson Tada Rob believes that
  we should never give up! God has given us the
  ability to either accept our situation, or change
  it. (Quote from a broadcast)
• USA Todays Ben Brown The next time you moan
  about 20 minutes on an exercise bike, think about
  Rob Bryant, a 35-year old aerospace engineer, who
  has just finished a four-month, 3,280 mile
  workout on an oar-equipped tricycle ... Though
  paralyzed from the waist down, he also pushed and
  pulled himself with crutches over 24 miles from
  Fort Worth to Dallas!
• Former Senator Chuck Robb, Virginia Rob, it is
  with great pleasure that I congratulate you for
  holding two world records and am honored that I
  could greet you at the finish line at the
  Capitol. Congratulations to you and your family.
• Former Governor William Donald Schaefer,
  Maryland It is with great pleasure that I
  congratulate you. This grueling journey, which
  more than tripled the previous world record, is
  an outstanding and inspirational achievement. I
  hope you are as proud of your Maryland roots as
  we are of you.
• State Senator Roy Dyson, Maryland Mr. Speaker,
  I rise today to pay tribute to Rob Bryant's
  employer and to Rob Bryant. Rob Bryant has been
  a paraplegic since 1982 when he fell 55 feet from
  an oil rig. Despite his handicap, he has just
  completed a courageous 3,280 mile Row Across
  America. Mr. Speaker, it is both an honor and a
  pleasure to salute Rob Bryant today.
• Former Congressman Pete Geren, Texas Mr.
  Speaker, strength and perseverance rolled into
  town this week in the heart of Rob Bryant. He has
  just completed a 3,280 mile journey from Los
  Angeles to Washington, DC on a hand propelled row
  cycle. Rob Bryant is an author and stands tall in
  our eyes. He is truly an inspiration to all of
  us.
• Senator Kay Granger, Texas I commend you for
  your past and future accomplishments, your
  generosity, and for being the special person for
  whom we all have the greatest respect and
  admiration.

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Business Accomplishments

• CSC Corporate Vice President for Quality
• Assisted DynCorp in increasing revenue from 900M
  to 2.1B in just four years as a direct report to
  the President
• Certified Six Sigma Master Black Belt Trainer
  led over 100 teams and studies resulting in over
  100M in savings/revenue/improvements for all
  divisions of CSC
• Malcolm Baldridge Sr., Examiner for the National
  MB Award for the Dept. of Commerce assessing
  quality for the President of the United States
• Served on the President Bush Business Advisory
  Council for two years
• Served as an editor for a book called Quality for
  Dummies and has written several published
  articles/papers for journals such as Quality
  Digest, Six Sigma Magazine, and others
• Quality Certifications include ISO-90012000,
  TQM, Process Management, ITIL, CMMI, Six Sigma
  Master Black Belt, Business Excellence, and
  Malcolm Baldridge

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Personal Accomplishments

• Published author of three non-fiction books and
  negotiating with literary agent on two more (a
  fiction thriller and fictional love stories)
• HCI (known for the Chicken Soup for the Soul
  series) has now released Bryants latest book,
  Walking Through Adversity
• Motivational speaker with lnternational Speakers
  Bureau (RobBryant.com) has spoken to over 500
  business and civic organizations, churches,
  hospitals, universities, high schools, and many
  other groups
• Two world records longest walk by paraplegic
  (24 miles) and rowing 3,280 miles on a row
  machine (Guinness Book of World Records,
  1992-2000)
• Nominated for Texas Businessman of the Year by
  the Texas Republican Committee
• Nominated as a National Republican Committee
  Honorary Chairman and attended a dinner with
  President G.H. Bush in that capacity
• Past President of LeTourneau Alumni Association
• LeTourneau University Instructor Principles of
  Self Management Administration Theory and
  Practice Strategic Management Ethics and
  Entrepreneurship

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Experience. Results.
CSC Lean/Six Sigma Training Program