A Business Process Analysis and Modeling Architecture for EGovernment

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A Business Process Analysis and Modeling
Architecture for E-Government

• Edgardo Moreira
• Christian Fillies

2
Agenda

• Introduction
• E-government strategy analysis
• Semantic analysis
• Business process analysis

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IntroductionE-government goals
Location advantages Competitiveness factors
Customer orientation Citizen participation
Increasing efficiencyCosts reduction
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Introduction

• What is e-government?
• E-government is the use of ICT to
• promote more efficient and effective government,
• facilitate more accessible government services,
• allow greater public access to information,
• make government more accountable to citizens
• How do you implement e-government?The
  implementation of e-government goes thru
• a deep and extensive reorganization
• a readjustment of the way of thinking at every
  organizational level
• It is about re-engineering or optimizing the
  governments business processes, both within
  individual agencies and across government.

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IntroductionBusiness process analysis

• A business process analysis will be the
  connecting layer between the strategic management
  policies and technological decisions in an
  e-government project.
• The overall outcome of this analysis will be an
  indicator of the e-readiness for the
  implementation of e-government in the target
  area.
• The e-readiness is basically the political will
  to introduce changes and take ownership of the
  project.

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IntroductionProcedure

• Creation of a process oriented electronic product
  catalog.
• Portfolio analysis of products
• Location specific results- E-government
  portfolio analysis- individual e-government
  ICT-check analysis

• E-government business process analysis
• Benefits analysis and identification of areas of
  action
• Product models- Processes / Resources- IT
  support / EAI concept

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Agenda

• Introduction
• E-government strategy analysis
• Semantic analysis
• Business process analysis

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E-government strategy analysis Product catalog

• Examples
• Product group Construction and housing
• Product Construction permit
• Service Neighbor notification, fire protection
  control, etc.
• Process application, deny permit, print permit,
  etc.

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E-government strategy analysis ICT -
Classification of products / services
Information
Communication
Transaction
Produce content
Edit consolidate content
Publish content
Initiate dialog
Involve communi-cation partners
Conduct consulting services
Receive application
Issue permits authori-zations
Transact payments
Type 1 -General informationType 2 -technical
information
Type 3 - Consulting
Type 4 - Prearrangement for decisions and bills
Type 5 - Cooperation with other offices
Type 6 - General application procedures
Type 6 - Financial aid
Type 7 - Implementation of procurement plan (Call
for bidding and procurement procedures)
Type 8 - Implementation administrative
supervision measures (controls, etc.)
Type 9 - Added value service for citizens,
industry and commerce that are liable for cost
Source Booz, Allen, Hamilton, 2003

• Every product / services can be classified under
  one of 10 ICT classes
• ICT ? Information, Communication, Transaction
• They can be matched to infrastructure
  requirements.
• Basis model for the calculation of their
  e-government potential

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E-government strategy analysisPortfolio analysis

• Portfolio analysis is done with the active
  participation of officers and external
  consultants.
• Officers rank the products and services using a
  separate module of the eGovernment Masterplan and
  the select which products will continue to a
  broader analysis.
• The participation of officers is necessary
  because of their experience and to gain their
  essential political willingness during the
  implementation phase.

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E-government strategy analysis - Procedure
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E-government strategy analysisReference software
architecture (SAGA 2.1)
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E-government options in the district
administrationImplementation state and priority
according to employees
E-Government Options
E-Gov/IT--components
Number mentions
Priority
C
90
Access to applications of other org. units
I
Directory./ Rights adm.
B
Directory./ Rights adm.
160
Access to internal e-archives, DB
B
e-search in external archives
Registration / Rights adm.
121
B
eLearning offers
z.B.CBT / Web-TV-Server
106
C
e-mail for internal communication
K
Mail Server, Groupware
20
B
e-Forms, internal
Forms server
149
B
118
Capture data from specialized applications
Web-Service, dif. interfaces
C
e-Agenda
Groupware, Directory
21
A
e-Dossier
Scanner, Groupware, DMS
237
A
e-Record processing
WMS
187
B
Collaborative platform, virtual project space
WMS, DMS, Groupware, Directory
123
C
virtual post office, PKI
50
Virtual post office
T
A
e-Signature
e-signature card/reader, PKI
183
e-Payment control
C
Web-Service, Directory.
89
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Agenda

• Introduction
• E-government strategy analysis
• Semantic analysis
• Business process analysis

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Semantic analysis

• Goal is to understand the semantic relationships
  between products, services, actors, technical and
  legal guidelines and procedures.
• The result is a glossary containing all the
  concepts that are important for the execution of
  the project.
• It is a manual activity and done by a
  e-government consultant.
• Results are checked with officials.

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Agenda

• Introduction
• E-government strategy analysis
• Semantic analysis
• Business process analysis
• Conclusions

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Business process analysisModular and
semantically integrated BPA architecture
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Business process analysisExample of a business
process model - Notation CSA

• Information flows, times, human resources, costs
  and IT support

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Business process analysisResults

• To-be (target) models for the selected top
  products.
• To-be process structure
• To-be IT-support model
• To-be resource model
• Differentiated step-by-step concepts with
  alternatives for the optimization of the top
  products.
• Quantitative and qualitative (financial)
  evaluation of the beneficial effects for the
  different alternatives and products.
• Checklists for alternative implementations of the
  e-government key products including
• Organizational change management
• IT-support management
• Required technical standards and IT-standards
  from a process point of view

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Business process analysisWeb Services
BPMN
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Business process analysisOrchestration of Web
Services
Step 2
Step1
Process design of a technical point of view in
SemTalk
Automatic generation of Orchestrations for
orchestration servers
BPEL Specification Business Process Execution
Language
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Goal of the automatic generation of
orchestrations

• Goal is to reduce the costs of a process
  optimization project.
• Costs
• Cost per process execution
• Cost per process setup
• Delay of process setup

(Source Hepp et al. 2005)
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Thank you!!!
www.semtalk.com

• moreira_at_knowlogy-ag.com

www.knowlogy-ag.com
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Identification of core processes
Processes with higher business relevance core
processes
Annual nr. of cases
gt7500
351-7499
lt350
Resource consumption (hr)
lt150
151-2499
gt2500
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ExampleProduct catalog District X (Land
Brandenburg)

• Examples District administration
• Product areas 8
• Product groups 50
• Products 135
• Service 451
• Processes 1017

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Client position E-government potential
Primary process
T
Client
Processing of construction permit application
Administration position E-government potential
Secondary processes
Notification
C
Technical information
I
I
Fee calculation, Submittal of payment
I
T
Inspection, Control
I/C
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Evaluation of e-government potential
Marginal utility client
Client benefit
Client overall benefit E-gov. options
Client position Potential
E-government Score per service
Client cost
Client overall cost E-gov. options
Client potential
Com. channel closeness
Channel closeness client
Channel closeness real-use
Client group relevance
Marginal utility for the administration
Administration overall benefit
Administration overall benefit E-gov. options
Administration position potential
Specific e-gov. cost
Administration overall costs E-gov. options
Business relevance of the service
Nr. of cases service
Standardized case frequency
Resource consumption service
Standardized Resource consumption
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Results (example)
105
Total nr. of processes in product plan
ABC-processes, core processes
24
19
thereof primary processes
11
thereof processes with no- implemented E-governmen
t options
thereof TOP-processes e-gov (E-Gov-score value gt
60)
10
Score gt 50 70 Pr. thereof Sec.P15 Pr.
29
Integrating different tools usingsemantic
technology
DAML
30
Integrating different tools usingsemantic
technology
OWL