Cambridgeshire and Peterborough

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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference
Saturday 31st January 2009 Uniting Communities
Together
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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference WELCOME
Eddie Cloke, Chairman Cambridgeshire Executive
NHW
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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference Neighbourhood Watch
Awards
Julie Spence, Chief Constable Cambridgeshire
Constabulary
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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference Citizen Focused Policing
Julie Spence, Chief Constable Cambridgeshire
Constabulary
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Neighbourhood Watch and the Police - Uniting
Communities

• Julie Spence
• Chief Constable of Cambridgeshire

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Putting People at the Heart of Policing
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What is Citizen Focus

• Putting Citizens at the heart of policing
• More than just neighbourhood policing
• Its all parts of policing , major crime to
  response policing
• Designing services from the outside in
• Listening to and actively seeking feedback to
  improve service delivery
• An honest dialogue
• Positive Proactive Policing
• Working with councils and partner agencies so all
  do their bit for communities.

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Re-orientate Ourselves

• Police First Policing (We Know Best)
• To
• People First Policing (They Know Better)
• BEST
• Public Set Standards
• Police Provided Expertise

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Dilemma
Reactive Policing V Proactive Policing
A Hindrance to Real Policing
Real Policing
Focus on those who contact us Reputation
critical
Professional, added value expertise Aids
dialogue Re reality of policing
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Our Challenge

• To Build Police Service Delivery Through
• the Eyes of the Public

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We Are

• Developing market research to understand what
  citizens value
• Trying to design services according to public
  standards and tolerances

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What the Public Said They Wanted (MRUK Research)

• A quick response
• An explanation about what we have done
• One phone call if possible
• Crime solved
• You know that this is not always possible
• Turning up is a priority
• A positive attitude and to feel valued by our
  staff
• Able to speak to the officer in the case
• Patrols at weekends and nights.

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CITIZEN FOCUS MYTHS

• GOOD CITIZEN FOCUS IS NOT-
• FACE TO FACE CONTACT
• SPENDING MORE TIME
• BEING NICE
• DOING EVERYTHING IN THE GUIDANCE/DOCTRINE
• SOFT AND FLUFFY
• DOING EVERYTHING THE CITIZEN WANTS
• NEIGHBOURHOOD POLICING

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CITIZEN FOCUS FACTS

• CITIZEN FOCUS IS ABOUT-
• ADULT/ADULT RELATIONSHIPS LISTENING AND
  
  UNDERSTANDING
• BEING RESPONSIVE TO CITIZENS VIEWS OF GOOD
  SERVICE
• BEING FAIR
• TREATING PEOPLE WITH INTEGRITY/RESPECT/SENSITIVIT
  Y
• POSITIVE, PROACTIVE PROFESSIONAL POLICING
• SUPPORTIVE DEVELOPMENT OF STAFF

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The Policing Pledge

• THE POLICE SERVICE IN ENGLAND AND WALES WILL
  SUPPORT LAW ABIDING CITIZENS ANDPURSUE CRIMINALS
  RELENTLESSLY TO KEEP YOU AND YOUR NEIGHBOURHOODS
  SAFE FROM HARM. WE WILL
• Always treat you fairly with dignity and respect
  ensuring you have fair access to our services at
  a time that is reasonable and suitable for you.
• Provide you with information so you know who your
  dedicated Neighbourhood Policing Team is, where
  they are based, how to contact them and how to
  work with them.
• Ensure your Neighbourhood Policing Team and other
  police patrols are visible and on your patch at
  times when they will be most effective and when
  you tell us you most need them. We will ensure
  your team are not taken away from neighbourhood
  business more than is absolutely necessary. They
  will spend at least 80 of their time visibly
  working in your neighbourhood, tackling your
  priorities. Staff turnover will be minimised.
• Respond to every message directed to your
  Neighbourhood Policing Team within 24 hours and,
  where necessary, provide a more detailed response
  as soon as we can.
• Aim to answer 999 calls within 10 seconds,
  deploying to emergencies immediately giving an
  estimated time of arrival, getting to you safely,
  and as quickly as possible. In urban areas, we
  will aim to get to you within 15 minutes and in
  rural areas within 20 minutes.

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• Answer all non-emergency calls promptly. If
  attendance is needed, send a patrol giving you an
  estimated time of arrival, and
• If you are vulnerable or upset aim to be with you
  within 60 minutes.
• If you are calling about an issue that we have
  agreed with your community will be a
  neighbourhood priority (listed below) and
  attendance is required, we will aim to be with
  you within 60 minutes.
• Alternatively, if appropriate, we will make an
  appointment to see you at a time that fits in
  with your life and within 48 hours.
• If agreed that attendance is not necessary we
  will give you advice, answer your questions and /
  or put you in touch with someone who can help.
• Arrange regular public meetings to agree your
  priorities, at least once a month, giving you a
  chance to meet your local team with other members
  of your community. These will include
  opportunities such as surgeries, street briefings
  and mobile police station visits which will be
  arranged to meet local needs and requirements.
  Your local arrangements can be found below.
• Provide monthly updates on progress, and on local
  crime and policing issues. This will include the
  provision of crime maps, information on specific
  crimes and what happened to those brought to
  justice, details of what action we and our
  partners are taking to make your neighbourhood
  safer and information on how your force is
  performing.
• If you have been a victim of crime agree with you
  how often you would like to be kept informed of
  progress in your case and for how long. You have
  the right to be kept informed at least every
  month if you wish and for as long as is
  reasonable.
• Acknowledge any dissatisfaction with the service
  you have received within 24 hours of reporting it
  to us. To help us fully resolve the matter,
  discuss with you how it will be handled, give you
  an opportunity to talk in person to someone about
  your concerns and agree with you what will be
  done about them and how quickly.
• We want to do our best for you but if we fail to
  meet our Pledge we will always explain why it has
  not been possible on that occasion to deliver the
  high standards to which we aspire and you deserve.

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Call Handling - 999 Calls
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Call Handling Force Control Room
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Call Handling Police Service Centre
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Get on the Same Page
Public
Police
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Ipsos MORI How the public want to get involved
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What We Can Do To Facilitate Involvement
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Information Sources v Trustworthiness
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What You Can Do For Us

• Reasonable challenge and demand
• Tell your Neighbourhood Team what information you
  want.
• Give positive and negative feedback
• Tell us what is going on
• Dont be afraid to bring problems and possible
  solutions to us
• Understand policing can be complex , many think
  it is easy and we have a magic wand.
• Together We Can Crack It

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Thank You

• Julie Spence
• Chief Constable

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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference Neighbourhood Watch
activity Police activity at national Level
Mark Custerton Hertfordshire Constabulary
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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference Neighbourhood Watch
activity N H W activity at national Level
Marion Lewis Chair Neighbourhood HomeWatch
Network
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CambridgeshireNeighbourhood Watch 31st
January 2009
Neighbourhood Watch
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Neighbourhood Watch

• Mark Custerson- NSGWI
• National Strategy Group for Watch Issues
• Marion Lewis - NHWN
• Neighbourhood Home Watch Network (England
  Wales)

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Neighbourhood Watch

• The Neighbourhood Watch Home Watch movement is
  the single largest voluntary organisation in
  England Wales,
• with a presence in many neighbourhoods across the
  country, and up to four million members.

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Neighbourhood Watch

• Neighbourhood Watch exists to
• Cut crime and the opportunities for crime
• Provide reassurance to local residents and reduce
  the fear of crime
• Encourage neighbourliness and closer communities
• Improve the quality of life for local residents.

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NEW! National Structure
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NEW!National BodyNHWN

• The new national body is made up from 10 regional
  representatives who are democratically elected by
  NHW members to ensure that all grassroots members
  have a voice!

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NEW!official national websitewww.mynhw.co.uk

• A new website has been built you to ensure that
  grassroots members can be kept informed and can
  contribute to the national movement .

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NEW! National Neighbourhood Homewatch
Newsletter

• A new free national newsletter is available for
  every member, just register your email address at
  www.mynhw.co.uk
• A copy is also available to download and print
  for those who do not have internet access.

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NEW! Training Toolkit

• A new NHW Training Toolkit is available to
  download from the website.
• It has been produced by the Home Office and the
  Association of Chief Police Officers (ACPO) in
  consultation with Neighbourhood Watch volunteers.
• This toolkit can be used by individuals to find
  out about all aspects of Neighbourhood Watch.

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Find out what is happening in your area..
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• As the elected Chair of this new organisation, I
  thank you for inviting us here today.
• I hope that the NHW members of Cambridgeshire
  will ensure that you let us know what great
  achievements you are making.

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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference
Saturday 31st January 2009 Uniting Communities
Together
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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference B R E A K REFRESHMENTS
IN FOYER
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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference Policing Communities
Together
Eddie Cloke Chair CNHWEG
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Policing Communities Together

• Eddie Cloke
• Chair, CNWEG

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AIMS of NEIGHBOURHOOD WATCH

• NHW aims to
• Cut crime and the opportunities for crime and
  anti-social behaviour
• Provide reassurance to local residents and reduce
  the fear of crime and anti-social behaviour
• Encourage neighbourliness and closer communities
• Improve the quality of life for local residents
  and tenants

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Engaging Communities in fighting crime (Home
Office)

• Expectations by the public by the Police
• Is Cambridgeshire NHW fit for purpose?
• How can we improve.
• Cambridgeshire NHW Positives 2008
• Cambridgeshire NHW Work in Progress

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POLICING COMMUNITIES TOGETHER

• As recent as June 2008 the Home Office made the
  following statement in relation to Engaging
  Communities in Fighting Crime
• Without public action, support and confidence,
  the Police and other criminal justice agencies
  CANNOT make communities safer.
• HOWEVER,
• For the PUBLIC to play their part THEY NEED to
  see and experience services that tackle crime
  effectively, give them confidence and back them
  up.

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Neighbourhood Watch National Structure
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NHW Proposed Structure?
NHW Schemes members
Panels
March Police NPTs
Co-ordinators
Area Co-ordinators
March Police Sector
March E
March W
March N
Dodd
Wimbl
Central BCU
March NHW Association
Headquarters
Watch Development Group
County NHW Exec Group
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POSITIVES

• Member of the Eastern Region NHW Partnership
• Member of the Cambridge Community Safety
  Partnership
• Member of the Cambridge Resilience Voluntary
  Sector Sub-Group
• Active partnership work with the Police during
  Not in My Neighbourhood Week
• Co-ordinators Handbook Reviewed
• Constitution Revised and approved by Charity
  Commission
• NHW Volunteer Policy revised
• Service Level Agreement signed

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WORK IN PROGRESS

• Structure and Membership of the County Group
• Communication Requirements
• Involvement of NHW with Parish Councils
• Involvement of youngsters in NHW as part of their
  volunteer activity for their Duke of Edinburghs
  Award Scheme
• Bid by Southern BCU for funding to CDRP for
  support post
• Continued awareness training for NPTs

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WHICH ONE IS OUR FUTURE? THE ONE ON THE RIGHT WE
HOPE
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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference
Saturday 31st January 2009 Uniting Communities
Together
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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference A Day in the Life of a
NPT
Sgt Jerry Tinsley Cambridgeshire Constabulary
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NHW Conference31st January 2009

• Sgt Jerry Tinsley
• Peterborough West Neighbourhood Policing Sergeant

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(No Transcript)
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Writings on the wall for tear-aways

• Published Date 27 October 2008
• AMONG the topics of heated discussion at
  the City West Police Panel Meeting were bad
  parking, anti-social behaviour and graffiti.
• More than 70 residents of Bretton,
  Westwood, Longthorpe and Ravensthorpe attended
  the meeting held at Jack Hunt School, in
  Netherton, Peterborough, on October 22, and
  certainly made sure their voices were heard on
  policing priorities.

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Man hit by lorry 'in a critical condition

• Published Date 15 July 2008
• A man remains in a critical condition
  after yesterday's accident on the A47 in
  Peterborough.
• The man hit by the lorry was flow by air
  ambulance to Addenbrooke's Hospital in Cambridge
  with multiple leg fractures, head injuries and a
  possible punctured lung, where he remains in a
  critical condition this morning.

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Drug raid Police made 100th arrest

• Published Date 08 November 2006
• A SUSPECTED drug dealer got an early
  morning shock when police smashed their way into
  his home in Bretton, Peterborough.
• After an extensive search of the terraced
  home a carrier bag, which police say contained
  cannabis worth about 2,800, was found in the
  freezer, along with growing equipment in the
  loft.
• For Cambridgeshire police, this was their
  100th successful raid in Peterborough, since they
  started the Door A Day campaign a crackdown
  against Class A, B and C drugs and stolen
  property.

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Helicopter crash near Wansford kills four

• Special Report Tragic helicopter crash
• Published Date 13 November 2008
• On 2 May 2007, four people including local
  businessman Phillip Carter were killed when their
  helicopter crashed near Wansford.

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Burghley Horse Trials 2008

• Published Date 05 September 2008
• NOT only is it one of the biggest sporting
  events the region has to offer, but it can also
  claim to be one of its social hotspots.
• The Burghley Horse Trial three-day event is
  well known for being a test of all-round
  horsemanship, and involves almost every activity
  of which the horse is capable.
• The house is widely acknowledged to be the
  finest Elizabethan stately home in the country
  and provides the most spectacular backdrop for
  any horse trials in the world.
• More than 145,000 people are expected to
  attend the show, which runs until Sunday.

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Bretton Festival

• Published Date 21 July 2008
• The Bretton Festival was bigger and better
  this year as hundreds of visitors flocked to
  enjoy its many attractions.
• Revellers were spoilt for choice, and the
  weather did not know what to do either,
  alternating between flash downpours and blazing
  sunshine.
• The festival, which was held at Bretton
  Park was started at 1pm on Saturday (July 19), by
  Mayor of Peterborough Pat Nash.

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Villagers get speed guns

• Published Date 04 September 2008
• VILLAGERS will soon be bringing peace and
  tranquility back to their rural retreats with
  the help of hi-tech speed guns.
• Speeding motorists ignoring the signs
  asking them to slow down as they approach havens
  such as Glinton and Barnack will soon have more
  to contend with when volunteers armed with the
  trapping devices take to the streets.
• As revealed in The Evening Telegraph, the
  police-backed scheme Speedwatch is being launched
  in the city west area, as discussed at the Rural
  Open Police Panel Meeting at Sutton Village
  Church last night.

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Cops on trail of mini-moto yobs

• Published Date 26 June 2008
• POLICE in Peterborough have been using
  specially-built trail bikes to catch nuisance
  riders on mini-motos and motorbikes.
• Twenty minimotos and motorbikes that were
  being ridden illegally have been seized and
  crushed and their riders arrested in the last
  three months.The new trail bikes make it easier
  for police to pursue bikes being illegally used
  on dirt tracks, small paths and underpasses,
  particularly in Bretton and Paston.

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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference How NHW can help
themselves
Carol Aston Cambridgeshire Constabulary
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Helping NHW help themselves
Carol Aston, Community Safety Officer Northern
Division Cambridgeshire Police
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Never forget .

• Each Neighbourhood Watch scheme is different,
  depending on area and what people living there
  want and need ..

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Communication with your scheme
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What do you see?
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Who/what are my contacts?
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Is it all about the internet?

• 0845 456 456 4
• contact with your local team
• information about local police panel meetings
• crime prevention advice and materials
• reporting incidents
• who is my local NHW?
• how do I start up a scheme?

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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference
Saturday 31st January 2009 Uniting Communities
Together
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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference A N Y Q U E S T I O N S
P A N E L
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Cambridgeshire and Peterborough Neighbourhood
Watch Annual Conference Closing Address
Eddie Cloke Chair CNHWEG