Beyond the Blend: Optimizing the Use of Your LMS

1
Beyond the Blend Optimizing the Use of Your LMS

• Facilitator
• Bryan Chapman
• Chief Learning Strategist
• Chapman Alliance
• bryan_at_chapmanalliance.com

2
Power Blend

• The power of AlignmentPeople, Processes and
  Technology
• The power of team-centric, rapid development
• The power of meeting difficult challenges through
  learning content management
• The power of channeling informal learning
• The power of blending learning and performance

3
Power Blend

• The power of AlignmentPeople, Processes and
  Technology
• The power of team-centric, rapid development
• The power of meeting difficult challenges through
  learning content management
• The power of channeling informal learning
• The power of blending learning and performance

Company
Team
Content
Learner
Training HR
4
Virtual Classroom Synchronous Learning
Off-the-shelf, pre-built courses

• Instructor-led, Real time, Online
• Connecting geographical disperse learners
• Groups of learners meet together

• Ready-to-use content (courseware)
• Easy to find IT skills, leadership, safety
• Hard to find very specific, job-related skills

Self-Paced, Self-Service Online Learning
Authoring Tools

• 24 X 7 X 365 access to courses
• Completed at learners own pace
• Remediation and feedback are automated
• Developed once, used many times
• Automated scoring and completion status

• Custom development
• Screen design and layout
• Interactive exercises
• Tests, Quiz, Assessment
• Simulations

• Central Access to Learning
• Individualized Learning Plans
• Reporting Completion Tracking
• Instructor-Led Training Scheduling
• Launch and track online learning
• Certification Management
• Competency Management

Learning Content Management
Informal Learning, Knowledge On Demand

• Manage large-scale development (workflow)
• Reusable learning content
• Searchable repository of source material

• Just-in-time, anywhere, anytime
• Capture and retain organizational knowledge
• Facilitates collaboration

5
Why do we buy an LMS in the first place?
6
Why do we buy an LMS in the first place?
7
The Power of Alignment
8
International Airline

• Geographically disperse
• Mix of live, virtual classroom (personal
  interaction)
• Self-paced e-learning (conceptual, procedural)

9
Construction Company

• Big issue regulatory compliance (safety)
• Off-the-shelf courses LMS

10
Medical Association

• Thousands of medical, teaching case studies
• On CD, on shelf photos, charts, graphs,
  narrative
• Manage and distribute (no patient names) for
  teaching (25,000 association members)

11
National Restaurant Chain

• Large population, customer-facing employees
• Not large groups, needs to be self-paced
• Simulation, role-play exercises (empowerment)

12
Industrial/Manufacturing

• 100,000 employees lack of information about
  other parts of the company
• Learning Wiki invited 200 authors to write
  articles
• Ended up with over 7,000 content contributors

13
The Power of Rapid Development
14
(No Transcript)
15
How long?
How long does it take to create 1 hour of
Classroom Instruction (ILT)?
16
How long?
How long does it take to create 1 hour of
E-Learning?
17
How long?
Low Range 121 High Range 601
How long does it take to create 1 hour of
PowerPoint-based, online learning?
18
How long?
1300 hours
How long does it take to create 1 hour of
Simulation-Based e-learning?
19
Instructor-Led
Online, Self-Paced
2211 (hours of development per finished hour of
instruction)
Break even point (10 Months)
Development Costs
Example Only
341 (hours of development per finished hour of
instruction)
Reoccurring costs, over time
20
Instructor-Led
Online, Self-Paced
2211 (hours of development per finished hour of
instruction)
Return on Investment
Break even point (10 Months)
Development Costs
Example Only
341 (hours of development per finished hour of
instruction)
Reoccurring costs, over time
21
Instructor-Led
Online, Self-Paced
2211 (hours of development per finished hour of
instruction)
751
Break even point (10 Months)
Development Costs
Example Only
341 (hours of development per finished hour of
instruction)
(3.5 Months)
Reoccurring costs, over time
22
PCWeek Shoot Out

• Several teams invited to compete
• Convert a 54-hour instructor-led course to online
  learning
• 2 days of development
• 1 person at the computer at any time
• Storyboard. actually a lesson plan
• Present course to 20 judges and 150 members of
  media gallery
• Watched the other teams in action
• Wide variety of approaches

23
IBM Learning Model
White Papers
Instructor-Led culminating experience
Student Guide
Business Simulations
Self Assessment
Word
.PDF
Practice
Role Play Simulations
PowerPoint
Product Knowledge
24
Blended Learning as a development model
White Papers
Rapid Authoring Tools
Student Guide
Exercises
Games
Word
Rapid Simulation Development On-the-Job Face-to-F
ace
.PDF
Practice
Scenario-Based Simulations
PowerPoint
Classroom uses the same development model
Product Knowledge
25
Remember Do
26
Blooms Taxonomy

• Knowledge
• Action verbs list, define, tell, describe,
  identify, show, label, collect, examine,
  tabulate, quote, name, who, when, where, etc.
• Comprehension
• Action verbs summarize, describe, interpret,
  contrast, predict, associate, distinguish,
  estimate, differentiate, discuss, extend, etc.
• Application
• Action verbs apply, demonstrate, calculate,
  complete, illustrate, show, solve, examine,
  modify, relate, change, classify, experiment,
  discover, etc.
• Analysis
• Action verbs analyze, separate, order, explain,
  connect, classify, arrange, divide, compare,
  select, explain, infer, etc.
• Synthesis
• Action verbs combine, integrate, modify,
  rearrange, substitute, plan, create, design,
  invent, what if?, compose, formulate, prepare,
  generalize, rewrite, etc.
• Evaluation
• Action verbs assess, decide, rank, grade, test,
  measure, recommend, convince, select, judge,
  explain, discriminate, support, conclude,
  compare, summarize, etc.

27
The Power of Content Management
28
Case Study Large Corporate

• 900,000 employees worldwide
• 34,000 Restaurants
• 106 countries
• Opens 3 new restaurants every day
• 30-35 average employees per site
• Customized, regionalized training needed at each
  location

Case Study
29
Case Study Large Corporate
Case Study
30
Case Study Key Drivers

• Cost reduction
• Self-Serve, On-Demand Personalization of Learning
  Content Across all Delivery Formats
• Speed of Development
• Ease of Content Maintenance
• Widespread Adoption beyond the first phases of
  implementation
• Ultimately, the streamlining of the number of
  redundant procedures associated with performing
  the same task

Case Study
31
Case Study On Demand
Demo in action

• Operation Manuals
• Page numbering
• Auto Generated TOC
• Regionalized
• Localized
• Synched Job Aides
• Observation Checklists
• Etc.

Example of Wizard interface
Case Study
32
The Power of Informal Learning
33
Traditional Learning Management Model
LMS Learning Portal
Learning Portal - Formal
Job-specific Skills
New Hire Orientation
Computer Applications
Sales Process
Leadership
Safety
Product Knowledge
34
Informal Learning
Bottom up through informal
Worker
Learner
Learner
Mentor
Web 2.0 and Informal Learning Tools
Instructor
Expert
Expert
Manager
Sales
35
The challenge is combining BOTH
Job-specific Skills
Bottom up through informal
LMS Learning Portal
Learning Portal - Formal
Learner
Computer Applications
Mentor
Leadership
Sales Process
Web 2.0 and Informal Learning Tools
New Hire Orientation
Safety
Product Knowledge
Expert
Expert
Manager
Sales
36
Informal Learning
Informal learning is simply that, which is not
directed by an organization or somebody in a
control position.
- Jay Cross
37
Formal vs. Informal Learning
38
Peace Corp

• Training information for volunteers globally
• Access to experts (though social site)

Case Study
39
Peace Corp

• Training information for volunteers globally
• Access to experts (though social site)

See PowerPoint for full results and details
Case Study
40
Sun Microsystems
Case Study
41
How do I get learners to complete a course???
www.anivegvideo.com
42
User Generated Content (UGC) Matrix
43
If it isnt my job.whose job is it?
44
The Power of the Blend
45
Definition

• Blended Learning
• To combine or mix various instructional delivery
  modes and methods to meet a common set of
  learning goals or objectives.
• Blending the best characteristics of
  instructor-led training with other, innovative
  forms of instruction.
• A phrase frequently used as buzz words to try
  and persuade buyers to choose e-learning
  solutions (sometimes synonymous with hype).

46
Pilot Training
47
Blended Learning
48
Ameriprise (Minneapolis, MN)

• Business issue how do you offer consistent
  training to learners in Atlanta, Boston,
  Minneapolis, and Seattle?
• Previously used regionally located trainers
• Learning community (by date of hire) meet
  together for training for 10 weeks 90 minutes, 3
  times each week 15 virtual sessions each day
• Embedded war stories from experts in the field
  (pre-recorded Webex mini-scenarios)
• Before 4.1 Million After 1.3 Million
• 95 pass rate 60,000 completions from in 16
  months

Case Study
49
(No Transcript)
50
University of Phoenix (½ virtual, ½ on-campus
University)

• 1300 virtual online sessions per week 17,000
  instructors
• Typical course 5 to 6 weeks in duration
• Class size 10-13 people to make the course
  manageable for instructor and to facilitate
  collaboration
• Evaluations of course effectiveness indicate that
  there is no significant difference in either
  the cognitive or affective results

Case Study
51
Blended Curriculum

• One Lecture per Week. Live virtual session or
  recorded session.
• Group and Individual Projects Given Weekly. Small
  group of 3 to 6 many projects done through work
  assignment uploaded
• Threaded Discussion. Students are graded on their
  level of participation
• Course Resources. Articles, worksheets, online
  textbook
• Knowledge Tests. Multiple choice, true/false and
  essay questions
• Post Course Evaluation. Level 1

52
Power Blend

• The power of AlignmentPeople, Processes and
  Technology
• The power of team-centric, rapid development
• The power of meeting difficult challenges through
  learning content management
• The power of channeling informal learning
• The power of blending learning and performance

Company
Team
Content
Learner
Training HR
53
Questions???

• Facilitator
• Bryan Chapman
• Chief Learning Strategist
• Chapman Alliance
• bryan_at_chapmanalliance.com